VP, Delivery and Customer Success

Abacus Insights is a mission-driven, growth-stage technology company focused on transforming the healthcare industry, ultimately creating a more personalized patient experience, improving health outcomes, and lowering the overall cost of healthcare. Abacus Insights provides a flexible, efficient, and secure platform that organizes and exchanges healthcare data from various sources and formats, allowing our customers to uncover differentiated insights that address their client's needs. In addition, our employees know that they play an active role in keeping our customers' data safe and are responsible for ensuring that our comprehensive policies and practices are met.

With our deep expertise in cloud-enabled technologies and knowledge of the healthcare industry, we have built an innovative enterprise platform that allows healthcare payers access to data that has been historically siloed and inaccessible. Through our platform, these healthcare organizations can ingest and manage all the data they need to transform their business by supporting their analytical, operational, and financial needs.

Since our founding in 2017, Abacus has built a highly successful business, raising more than $81 Million from leading VC firms with deep expertise in the healthcare and technology industries. We are solving problems of massive scale and complexity in a sector ready for disruption. We're growing quickly and would love for you to be a part of it!

About the Role:
As VP of Delivery and Customer Success, this individual will lead a customer-focused team dedicated to successfully implementing and launching Abacus's enterprise platform to health plan customers. From pre-sales to post-launch through renewal, this candidate will lead a cross-functional team and own the transition from a potential sales lead to a happily launched customer. This role will also be responsible for the ongoing customer success of our clients, focusing on bringing the voice of the customer to every conversation. Additionally, the VP will help us to think about scaling our processes and structures to launch customers faster and more efficiently. They will build out, direct, and manage the cross-functional team consisting of solution architects, data engineers, implementation project managers, delivery resources, and customer success liaisons, leveraging both US and offshore resources. In addition, this leader will be the key business sponsor for offshore partnerships and the business owner of offshore subsidiaries. The ideal candidate will embrace the Abacus Insights mission, be comfortable working in a fast-paced environment and be a team player committed to making decisions in the face of ambiguity. In addition, this executive should be an experienced individual who will professionalize our customer implementation and launch strategy to scale more quickly to meet our growth needs. They should also delight our customers by building strong relationships and driving results that provide the highest quality of service.
 
What We're Looking For:

• Strong communicator with the ability to own all client delivery and launches, keeping leadership aware of launch status and any risks
• Experience implementing and supporting enterprise implementations at health plans
• Demonstrated success driving client-facing conversations and navigating payer
  organizations to build strong relationships
• Ability to evaluate and scale operational processes across all client touchpoints within the
  entire company
• Demonstrated success in recruiting, developing, and retaining high-performing teams through periods of organizational growth
• Technical proficiency to gain buy-in from health plan customer stakeholders across many levels and disciplines, with a particular focus on healthcare data
• Demonstrated experience navigating complex health plans as a vendor or consultant
• Track record of building and managing cross-functional teams with specific experience leveraging offshore delivery teams
• "Roll up your sleeves mentality" working side-by-side with your team

Bonus Points:

• Passionate about catalyzing change within a health plan system with the energy to tackle problems and delight customers
• Prior experience leading teams through growth and transformation
• Bachelor's Degree or equivalent professional work experience

Equal Opportunity Employer
As a mission-led technology company helping drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate specific resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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