Magna International

Warranty & Customer Liaison Engineer (Electrical/Controls)

Posted 8 Hours Ago

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Troy MI USA

Hybrid

Mid level

Automotive • Hardware • Robotics • Software • Transportation • Manufacturing

Dream big. With Us. Let's create the future of mobility together.

The Role

The Engineer manages field performance issues related to transmission control systems diagnosing failures leading investigations and defending claims. Responsibilities include signal analysis software review and customer liaison during quality meetings.

Summary Generated by Built In

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What we offer:
At Magna you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees providing them with the support and resources they need to succeed. As a member of our global team you can expect exciting varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter cleaner safer and lighter. That's what we're passionate about at Magna Powertrain and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design development testing and manufacturing of complex powertrain systems. Our name stands for quality environmental consciousness and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.
Job Responsibilities:
Mission of the Position:
The Electrical Warranty & Customer Liaison Engineer is the primary technical authority for field performance issues related to transmission control systems and electronic components. You will bridge the gap between complex signal/software data and the OEM customer. Your goal is to diagnose electrical failures manage software "bug" investigations and protect the company's liability through data-driven technical defense.
Key Responsibilities:

Electronic Root Cause: Lead the teardown and bench testing of Transmission Control Modules (TCMs) sensors solenoids and internal wiring harnesses.

Signal Analysis: Utilize oscilloscopes and logic analyzers to identify signal noise grounding issues or intermittent circuit opens/shorts.

Software/Calibration Review: Analyze "Freeze Frame" data and error logs to determine if a field issue is a hardware failure or a software calibration edge-case.

8D Leadership: Drive technical investigations for electrical "Non-Conformance" using Fishbone and 5-Why tools focusing on PCB defects solder integrity or component latch-up.

OEM Technical Lead: Serve as the "Subject Matter Expert" (SME) during weekly Warranty quality meetings with the customer's electrical and systems engineering teams.

Data Presentation: Translate complex electrical waveforms and error-code logic into clear executive-level presentations that explain the "Physics of Failure."

Liability Negotiation: Defend the company against "No Trouble Found" (NTF) claims by proving external factors like vehicle-side wiring issues EMI (Electromagnetic Interference) or improper jump-starting.

Portal Management: Ensure all technical responses in OEM portals (e.g. GM PRTS STLA GIMS) are linguistically precise and technically sound.

Requirements and Qualifications:

Bachelor of Science in Electrical Engineering (BSEE) from an accredited university is required.

3+ years of experience in automotive electronics power electronics or control systems.

Proficiency with CAN/LIN/FlexRay communication protocols and tools (Vector CANoe/CANalyzer INCA).

Strong understanding of circuit board (PCBA) manufacturing and common failure modes (dendrite growth thermal fatigue).

Knowledge of ISO 26262 (Functional Safety) and IATF 16949 is a plus.

Technical Diplomacy: Ability to explain a complex software "re-flash" or hardware "revision" to a customer without conceding unnecessary liability.

Systemic Thinking: Understanding how the electrical system interacts with the mechanical transmission hardware (the "Mechatronics" perspective).

Agility: Comfortable shifting from a Lab environment to a high-pressure customer negotiation meeting.

SW vs. HW Identification: Accuracy in triaging failures either software-fixable or requiring a hardware change.

Warranty Recovery: Successfully identifying OEM-side electrical issues (e.g. faulty harnesses) to redirect warranty costs away from the company.
Response Turnaround: 100% adherence to customer timing for 8D and "Initial Technical Response" (ITR).

Magna Standards:

Practice and maintain integrity while following Magna's Charter and Constitution.
Follow Magna's Code of Conduct and Ethics and related compliance policies.
Supports and adheres to policies procedures and operational guidelines related to established quality management system (IATF 16949).
Drive the development of new technologies to improve quality efficiency and reduce cost.
Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
Health & Safety responsibilities:
- Understand applicable Environmental Health & Safety policies and procedures in the workplace.
- Report unsafe conditions immediately.
- Report injuries accidents illnesses near misses property damage immediately.
- Follow safety rules.
- Comply with requirements for the use or operation of machines or equipment.
- Comply with Personal Protective Equipment (PPE) requirements.

Create a positive work environment by demonstrating and sharing functional/technical knowledge.
Develop and maintain a responsive and cooperative working relationship with internal and external customers.
Treat everyone with dignity trust and respect.
Complete additional duties and responsibilities as assigned.
Comply with Magna's information and data protection policies.

The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties responsibilities or requirements.
Work Environment

Regular use of diagnostic equipment and high-voltage safety gear (if working on EV/Hybrid systems).

Travel (10-20%) to assembly plants for vehicle-level troubleshooting and "ride-and-drive" diagnostics.

Office environment.

Awareness Unity Empowerment:
At Magna we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications and in consideration of job requirements regardless of in particular color ancestry religion gender origin sexual orientation age citizenship marital status disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair consistent and efficient recruitment process we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process feel free to contact our Talent Attraction team.
Worker Type:
Regular / Permanent
Group:
Magna Powertrain

Top Skills

Can

Canalyzer

Flexray

Iatf 16949

Inca

Iso 26262

Lin

Vector Canoe

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The Company

HQ: Aurora Ontario

171000 Employees

Year Founded: 1957

What We Do

We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171000 dynamic entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development engineering and sales centers in 29 countries. We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different we are committed to your growth.

Why Work With Us

At Magna our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design development and manufacturing of the world’s most advanced mobility technology. Innovations that move families shape communities and improve lives. You can follow your passions and shape your own career path.