Wellness Manager

About Sensei:

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow welland lead the world toward greater wellbeing.

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu. In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology. You can read our story here.

Position Description 

Responsible for day-to-day management of Wellness staff and services. This includes, but is not limited to, managing the scheduling of spa and fitness staff in order meet customer demands, ensuring quality of services align with the Sensei mission and standards, and that staff comply with resort operating policies.  Scheduling, payroll, hiring, training, and management of staff performance.

Responsibilities 

• Manage and supervise a wellness team of service providers to ensure Sensei endorsed quality services are delivered to our guests. This will include, but is not limited to the daily operations, supervision, coordination, and administration, directly or indirectly of the spa and fitness departments and retreat operation where needed
• Responsible for staff and scheduling with accuracy and timeliness, ensuring business volumes are closely monitored (i.e. groups, holidays, staff vacations) to meet guest needs and profit goals
• Conducting interviewing, onboarding, training, counseling, reviews and off-boarding
• Follow up with team members using constructive feedback and motivation to address problems that affect job performance
• Manage the department’s payroll, timeclock edits, commissions, vacation planning, monitoring and rectifying any discrepancies
• Ensure the Spa and Wellness facilities, equipment and storage areas are inspected daily, for both housekeeping and engineering concerns to ensure thorough follow through with maintenance issues reported 
• Ensure monthly inventories of spa goods and review par stocks and lead times are completed on orders so as not to incur shortfalls
• Inspect areas to ensure that all equipment is properly stored and handled by the team on daily basis
• Conduct team meetings, create agendas, submit minutes, and follow up on concerns
• Monitor and personally attend classes to ensure consistency and relevancy
• Update training manuals and monitor the training of new hires, verifying the readiness of new hires to start teaching classes
• Review guest feedback and follow up on day-to-day guest concerns
• Stay up to date on the latest research and practices and share with the team
• Ensure confidentiality with respect to guest data according to HIPAA Regulations and Sensei confidentiality guidelines.
• Analyze and evaluate the effectiveness of initiatives to ensure program goals and objectives are successfully achieved
• Work with Wellness Director in developing training modules
• Assist in development and presentation of the operating budget and upon final budget approval, assure that all functions operate within appropriated amounts
• Maintain an attitude and philosophy consistent with the company mission, vision, and values
• Display a high level of maturity, discretion, tact, judgment, and the ability to deal with confidential matters
• Develop and maintain good working relationships with various organizations, both internal and external
• Act as a conduit between Guides, Experience Specialists, Providers and Guests
• Review and determine appropriate resolution ensuring policy and procedures are consistently followed
• Inform appropriate management of any potential situation that may require further attention. This includes but is not limited to: safety issues and concerns, OSHA compliance, ADA compliance, Equal Employment, legal compliance, sexual harassment including associates and guests.  Follow up to ensure resolution is achieved
• Able and willing to adjust working hours and days off based on business needs
• Perform all job duties In a safe manner and abide by all safety policies and procedures
• Adhere to all company and departmental guidelines
• Perform other tasks as requested by supervisor
• Demonstrate warmth and sincerity in all interactions
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication
• Take ownership of all guest requests and be proactive in ensuring resolution as needed
• Always maintain impeccable grooming and personal hygiene and wear uniform as directed
• Uphold Sensei values in daily practices
• Successfully complete all training and certifications needed for the position
• Ensure the confidentiality and security of all guests
• Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor

Requirements 

• Associate Degree or bachelor’s degree
• Minimum of 5 years of experience managing teams of 8 or more
• Resort, Spa, Wellness, or Hospitality management or supervisory experience
• Must be able to demonstrate hospitality, professionalism, prompt and courteous service, positive demeanor in stressful situations, and attention to detail at all times
• Excellent written and verbal communication skills
• Comfortable with technology

Physical Qualifications

• Ability to climb stairs, bend, reach above shoulders, kneel, twist, and grip items.
• Ability to push and pull equipment.
• Ability to lift and carry 25  pounds properly.
• Must be able to stand and walk for extended periods of time in the sun
• Able to work long hours

Preferred Skills and Abilities 

• License or training in a professional wellness capacity
• Teaching or counseling experience
• Strong teamwork and collaboration skills

Traits We Value

• Commitment to a healthier living environment and embracing the Sensei Way and philosophy espoused and science identified in Dr Agus’ teachings and writings
• Collaborative mentality and the ability to recognize how to get things done as a team
• Self-confidence and composure to accept critique, process it, and apply the learnings to improve
• Resourceful and adaptable, understanding that a big idea can come from anywhere
• Open to learning, developing new skills and professional experiences
• Loves a good challenge 
• Resourceful and adaptable 
• A strong sense of curiosity 
• Embraces feedback and constantly seeks to improve 
• Collaborative and knows how to get things done as part of a team 

Compensation & Benefits

• Competitive wage  
• Benefits commensurate with company policy for position
• Medical, dental, and vision insurance 
• 401k and FSA plans 
• Educational reimbursement
• Wellness benefit
• Employee events and recognition programs

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, sex (including gender identity or expression; pregnancy, childbirth, or related medical conditions), sexual orientation, age, religion, color, ancestry, disability (including association or relationship with an individual with a disability), marital status, National Guard obligation, genetic test results, arrest and court records, reproductive health decision, domestic or sexual violence victim status, breastfeeding requirements, assignment of Income for child support obligations, or credit history or report.