Anticipated Vacancies Jobs in USA
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Genesys Cloud Principal Architect
Company: TTEC Digital
Location: USA
Posted Mar 16, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> This position is responsible for the oversight configuration installation and design of Genesys Cloud solutions The implementation may be a new deployment adding features or creating new integrations and flows The Genesys Cloud Principal Architect acts as a mentor on the project team and may serve as an escalation point for other delivery personnel on the project team andor Support either remotely or onsite Mentorship to teammates throughout the delivery organization is also a function of this role Traveling and working after hours is an essential part of this position The Genesys Cloud Principal Architect is also responsible for developing and documenting TTEC Digital best practices as it relates to implementing Genesys Cloud This position will work closely with vendor support to remedy any ongoing system or software problems Additionally the Genesys Cloud Principal Architect participates in vendor meetings and acts as a technical resource to the project manager or sales executives <p> <p> <p> <p> <p> <p> <strong> What Youll Be Doing <strong> <p> <ul> <li> <p> Demonstrate professionalism and leadership in representing TTEC Digital to customers and vendors <p> <li> <li> <p> Develop best practices around discovery and implementation of Genesys Cloud features and follow up with maintaining documentation for consumption by other TTEC team members working on Genesys Cloud implementation projects <p> <li> <li> <p> Collaborate with sales team on scoping and quoting professional services <p> <li> <li> <p> Create tools and methods to support the team and streamline implementation <p> <li> <li> <p> Provide guidance and mentorship to teammates in their pursuit of evolving their Genesys Cloud skills and expertise <p> <li> <li> <p> Act as Technical Lead on Genesys Cloud implementation projects providing guidance oversight and mentorship to other project team members in support of their implementing TTEC Digital best practice throughout the Genesys Cloud implementation project <p> <li> <li> <p> Act as resource for peers when they require assistance on projects they are leading <p> <li> <li> <p> Assess customer needs and make design recommendations to the client or to Business Analysts documenting the design and requirements <p> <li> <li> <p> Detailed understanding of integrations <p> <li> <li> <p> Identify system andor software problems and propose solutions <p> <li> <li> <p> Understand the scope of the project integrations customer requirements etc <p> <li> <li> <p> Configuration installation and testing of solutions <p> <li> <li> <p> Provide technical specifications as requested <p> <li> <li> <p> Followup on and resolve outstanding issues in a timely manner <p> <li> <li> <p> Conduct system setup as required <p> <li> <li> <p> Complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution <p> <li> <li> <p> Understand systems to be able to identify problems and provide a remedy <p> <li> <li> <p> Afterhours work will be required <p> <li> <li> <p> Travel Required <p> <li> <ul> <p> <p> <p> <strong> What Youll Bring to the Role <strong> <p> <ul> <li> <p> 1+ year experience in the Information Technologies Field <p> <li> <li> <p> 2+ years proven track record in telephony networking or IT industry <p> <li> <li> <p> Minimum 2 years Genesys Cloud installation and configuration <p> <li> <li> <p> Minimum 3 years of IVR Bot Speech Recognition telephony development and integration <p> <li> <li> <p> 3+ year experience deploying testing and supporting telephony projects in a customer facing environment <p> <li> <li> <p> Strong understanding of contact center business operations and processes <p> <li> <li> <p> Valid Genesys Cloud Certified Professional Certification <p> <li> <li> <p> Extensive knowledge and experience with Genesys Cloud <p> <li> <li> <p> Broad experience with VoIP Networking and Telecom products and solutions <p> <li> <li> <p> Wireshark Packet Capture understanding <p> <li> <li> <p> Ability to createdevelop reusable Data Actions Libraries and Architect Libraries <p> <li> <li> <p> Strong Understanding of Advanced Dialer Concepts <p> <li> <li> <p> REST understanding and familiarity <p> <li> <li> <p> Understanding of Active Directory and related services DNS DHCP Azure AWS SCIM SSO <p> <li> <li> <p> Database concepts and systems <p> <li> <li> <p> Conceptual understanding of AWS and AZURE architecture <p> <li> <li> <p> Strong understanding interdependencies of 3rd party technologies <p> <li> <li> <p> Strong understanding of AWS Lex Bot <p> <li> <li> <p> Strong understanding of Google Dialog Flow <p> <li> <li> <p> Bot Consumption and creation through architect <p> <li> <li> <p> Reusable Bot Creation <p> <li> <li> <p> Ability to build REST APIs <p> <li> <ul> <p> <p> <p> <strong> What You Can Expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $100000 to $150000 This position is eligible to participate in an annual incentive program Actual compensation offers to a candidate may vary based upon geographic location work experience education andor skill levels <p> <li> <li> <p> Benefits available to eligible employees include the following Medical dental vision taxadvantaged health care accounts financial and income protection benefits paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> LIDD1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> LIRemoteUS <p><p>
Customer Success Manager
Company: H1
Location: USA
Posted Mar 20, 2024
H1 is a company dedicated to providing a global platform that optimally informs every doctor interaction, promoting health equity and building trust in healthcare systems. The Customer Success Manager role involves leading relationships with Clinical Research clients, driving value from H1's products, and collaborating with internal teams for product development. The ideal candidate has experience in Clinical Trials, Customer Success, and managing direct reports in a remote environment. The role offers a competitive salary, variable commission, stock options, and comprehensive benefits.
Account Executive – NICE CXone
Company: TTEC Digital
Location: USA
Posted Mar 19, 2024
TTEC Digital is seeking an Account Executive to generate business revenue by acquiring new clients and expanding existing ones, focusing on NICE CXone solutions for digital contact centers. The role involves demonstrating resourcefulness, presenting solutions, developing relationships with NICE CXone Sales representatives, and working collaboratively with various teams for successful post-sales implementation. The ideal candidate should have a Bachelor's degree, 8+ years of experience in selling technology products, and strong subject matter knowledge of contact center technology. The anticipated starting salary range is $120000-$140000, with benefits including medical, dental, vision, and paid time off.
Digital Marketing Lead, Paid Search & Display
Company: StitchFix
Location: USA
Posted Mar 18, 2024
Stitch Fix's Digital & Media team is seeking a Digital Marketing Lead with 4+ years of experience in Paid Search and Display marketing. The role involves leading strategy and execution across Paid Search and Display, collaborating with internal and external teams, and utilizing a data-backed approach for decision-making. The ideal candidate should have hands-on campaign management experience, a 'Test and learn' mindset, and strong analytical skills. Stitch Fix values integrity, innovation, and trust, and offers comprehensive compensation packages and inclusive health and wellness benefits.
Indirect Tax Analyst
Company: Lime
Location: USA
Posted Mar 19, 2024
Lime, a leading global electric vehicle company, is hiring an Indirect Tax Analyst. The role involves preparing and reviewing tax filings, managing audits, and improving tax processes using technology. The ideal candidate should have a degree in Accounting or Finance, 2+ years of US indirect tax experience, and knowledge of Alteryx. The position offers competitive compensation, health and wellness benefits, flexible vacation policies, and opportunities for professional growth. Lime is committed to diversity and inclusion, offering a culture of belonging and opportunities for career advancement.
CX Consulting Project Manager
Company: TTEC Digital
Location: USA
Posted Mar 17, 2024
<div><span style=>At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive<span><div> <div> <div> <div>TTEC Digital seeks a Consulting Project Manager to join our CX Strategy and Research practice This is a <strong>100 remote <strong>opportunity<div> <div> <div> <div><span style=>As a <span><strong><span style=>Manager of Consulting and Project Management<span><strong><span style=> at TTEC Digital you will be part of a project delivery team ensuring that our clients receive exceptional and effective solutions that enhance both endcustomer and employee experiences The ideal candidate will have a strong background in project management within the consulting industry with a proven track record of successfully delivering projects on time within budget and exceeding client expectations This role requires excellent communication skills leadership abilities and the capability to navigate complex client relationships while ensuring project goals are met effectively This is a Consultative PM role requiring the person to dig in with the team on projects understand the work being delivered and contribute to it not solely PM projects This role reports to the Director CX Strategy Design amp Process<span><div> <p><br><br><p> <div class=h3>What youll be doing<div> <ul style=> <li style=> <li> <ul> <div><strong>Project Planning and Execution<strong><div> <ul style=> <li style=>Develop comprehensive project plans including scope timeline resources and budget allocation<li> <li style=>Coordinate project activities tasks and milestones to ensure timely delivery and adherence to client requirements<li> <li style=>Monitor project progress and identify potential risks or issues implementing mitigation strategies as needed<li> <li style=>Facilitate effective communication between internal teams clients and stakeholders to ensure alignment and transparency throughout the project lifecycle<li> <ul> <div><strong>Client Relationship Management<strong><div> <ul style=> <li style=>Serve as the primary point of contact for clients maintaining strong relationships and addressing any concerns or inquiries promptly<li> <li style=>Conduct regular status meetings and progress updates with clients to review project milestones deliverables and performance against expectations<li> <li style=>Anticipate client needs and proactively offer solutions or recommendations to enhance project outcomes and overall satisfaction<li> <li style=>As opportunities to provide additional consultative solutions are identified advise the Director<li> <ul> <div><strong>Team Leadership and Collaboration<strong><div> <ul style=> <li style=>Lead crossfunctional project teams providing guidance direction and support to team members throughout the project lifecycle<li> <li style=>Foster a collaborative and positive work environment promoting teamwork innovation and continuous improvement<li> <li style=>Delegate tasks effectively ensuring each team member understands their responsibilities and contributes to project success<li> <ul> <div><strong>Continuous Improvement<strong><div> <ul style=> <li style=>Drive process improvements and best practices within the project management function contributing to the overall enhancement of project delivery methodologies<li> <li style=>Gather feedback from clients team members and stakeholders to identify areas for improvement and implement actionable recommendations<li> <ul> <p><br><br><p> <div class=h3>What youll bring<div> <ul style=> <li style=>Minimum Bachelors level degree required<li> <li style=>8+ years of proven experience in project management preferably within the consulting industry<li> <li style=>Project Management Professional PMP certification is strongly preferred<li> <li style=>Clientfacing consulting experience<li> <li style=>Contact Center or CRM experience<li> <li style=>Both Waterfall required and Agile delivery experience preferred<li> <li style=>Demonstrated ability to manage multiple projects simultaneously prioritize tasks and meet deadlines in a fastpaced environment<li> <li style=>Excellent interpersonal skills with the ability to build rapport negotiate effectively and resolve conflicts diplomatically<li> <li style=>Strong analytical and problemsolving abilities with a keen attention to detail<li> <li style=>Proficiency in project management tools and software eg Microsoft Project JIRA Asana<li> <li style=>Exceptional verbal and written communication skills<li> <li style=>Leadership qualities including the ability to motivate and inspire team members to achieve project goals<li> <li style=>Flexibility to adapt to changing priorities and project requirements<li> <ul> <div> <div> <p><br><br><p> <div class=h3>What you can expect<div> <ul style=> <li style=>The anticipated range for individuals expressing interest in this position is $ 110K to $150K Actual compensation offers to a candidate may vary based on geographic location work experience education andor skill levels This position is eligible to participate in an annual incentive program<li> <ul> <div> <div> <div><strong>Benefits available to eligible employees include<strong><div> <ul style=> <li style=>Medical dental and vision <li> <li style=>Taxadvantaged healthcare accounts<li> <li style=>Financial and income protection benefits<li> <li style=>Paid time off PTO and wellness time off<li> <ul> <div><span style=>LIJF1<span><div> <div> <div> <div><strong style=>About Us<strong><div> <div>TTEC Digital and our 1700+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX TTEC Engage is a 60000+ employee service company with customers in more than 80 countries Together we utilize a holistic approach applying solutions from two centers of excellence Engage and Digital<div> <div><span style=> <span><div> <div>TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity<div> <div><span style=> <span><div> <div>Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications<div> <div> <div> <div><span style=>LIRemoteUS<span><div> <img src=httpsremotivecomjobtrack1900633blankgifsource=publicapi alt=>
Staff Software Engineer, Monetization
Company: Ironcladhq
Location: USA
Posted Mar 20, 2024
<p style=minheight15em>Ironclad is the 1 contract lifecycle management platform for innovative companies Every company in every country in every industry runs on contracts but managing these contracts slows companies down and costs them millions of dollars LOréal Staples Mastercard and other leading innovators use Ironclad to collaborate and negotiate on contracts accelerate contracting while maintaining compliance and turn contracts into critical carriers of operational business intelligence Its the only platform flexible enough to handle every type of contract workflow whether a sales agreement an HR agreement or a complex NDA <p><p style=minheight15em><br>Ironclad is <a class=clink href=httpsironcladappcomlpstateofdigitalcontractingondemandwchannelid=l3gookxxq6ampwmediaid=zkdmcjb8wa rel=nofollow target=blank>writing the narrative<a> that shows how beautiful and functional contracting will change business Were a leader in the <a class=clink href=httpsironcladappcomlpforresterwavecontractlifecyclemanagement rel=nofollow target=blank>Forrester Wave for Contract Lifecycle Management<a> We have been recognized as a <a class=clink href=httpswwwgreatplacetoworkcomcertifiedcompany7021706 rel=nofollow target=blank>Fortune Great Place to Work<a> for four consecutive years Our innovation and work culture have been recognized by <a class=clink href=httpswwwglassdoorcomAwardBestSmallandMediumCompaniestoWorkForLSTKQ043htm rel=nofollow target=blank>Glassdoors Best Places to Work 2023<a> Forbes <a class=clink href=httpswwwforbescomsitesalanohnsman20210426ai50americasmostpromisingartificialintelligencecompaniessh=434fb68277cf rel=nofollow target=blank>50 Most Promising AI Companies<a> Wing Venture Capitals <a class=clink href=httpswwwenterprisetech30comwpcontentuploads2021022020ET30pdf rel=nofollow target=blank>Enterprise Tech 30<a> and Gartners Magic Quadrant We work in a highly collaborative environment and strive to foster a positive inclusive culture Were backed by leading investors like Accel Y Combinator Sequoia and BOND For more information visit <a href=httpwwwironcladappcom rel=nofollow target=blank>wwwironcladappcom<a> or follow us on <a class=clink href=httpswwwlinkedincomcompanyironcladinc rel=nofollow target=blank>LinkedIn<a> and <a class=clink href=httpstwittercomironcladinc rel=nofollow target=blank>Twitter<a><p><p style=minheight15em><br><strong>Engineering Ironclad<strong><p><p style=minheight15em>As a Staff Engineer at Ironclad youll work crossfunctionally to identify business problems and architect build and verify solutions Youll build a platform that lets lawyers scale themselves and their businesses 100x more effectively At Ironclad weve built a product that brings a two thousand year old profession into the digital age and youll play a pivotal role in driving the foundation forward<p><p style=minheight15em>We seek experienced engineers with strong coding fundamentals and a track record of shipping high quality products We work in a highly collaborative environment and strive to foster a positive inclusive culture and offer remote work flexibility If youd like to join us on our mission to build the product that legal teams love lets talk<p><p style=minheight15em><p><div class=h3><strong>What youll do<strong><div><ul style=><li style=><p style=minheight15em>Collaborate cross functionally with designers product managers and other engineers to spec design and build features and systems<p><li><li style=><p style=minheight15em>Partner with quality engineers to define build and maintain testing strategy<p><li><li style=><p style=minheight15em>Lead mentor and provide thoughtful feedback to others on the team<p><li><li style=><p style=minheight15em>Grow your teams by interviewing and recruiting talented engineers to Ironclad<p><li><li style=><p style=minheight15em>Work on a modern stack built upon TypeScript ReactJS Nodejs Java and Docker containers in Kubernetes on Google Cloud Platform experience with these specific technologies not required<p><li><ul><p style=minheight15em><p><div class=h3><strong>What we look for<strong><div><ul style=><li style=><p style=minheight15em>At least 5+ years of software experience architecting building launching and maintaining complex systems a formal degree is not required we are prioritizing industry experience<p><li><li style=><p style=minheight15em>Demonstrated leadership across engineering teams and a drive towards improving overall technical architecture and achieving companywide monetization goals<p><li><li style=><p style=minheight15em>Previous experience building monetization packaging growth or billing systems is helpful but not required<p><li><li style=><p style=minheight15em>Passion for software engineering to build and ship great product<p><li><li style=><p style=minheight15em>A high bar for quality<p><li><li style=><p style=minheight15em>Passionate about learning and sharing knowledge<p><li><li style=><p style=minheight15em>Strong crossteam communication and collaboration skills<p><li><li style=><p style=minheight15em>Ironclads Values drive intent integrity and empathy<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Benefits<strong><p><ul style=><li style=><p style=minheight15em>Health dental and vision insurance<p><li><li style=><p style=minheight15em>401k<p><li><li style=><p style=minheight15em>Wellness reimbursement<p><li><li style=><p style=minheight15em>Take what you need vacation policy<p><li><li style=><p style=minheight15em>Generous parental leave for both primary and secondary caregivers<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Base Salary Range $190000 $210000 per year<strong><p><p style=minheight15em>The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters The actual base salary offered for this position will depend on numerous factors including individual proficiency anticipated performance and the location of the selected candidate Our base salary is just one component of Ironclads competitive total rewards package which also includes equity awards a new hire grant along with opportunities for additional awards throughout your tenure competitive health and wellness benefits and a commitment to career growth and development<p><p style=minheight15em><p><p style=minheight15em>Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records<p><img src=httpsremotivecomjobtrack1900269blankgifsource=publicapi alt=>
Sr. Salesforce Project Manager
Company: NeuraFlash
Location: USA
Posted Mar 17, 2024
NeuraFlash is a leading AI and Consulting Partner of Amazon and Salesforce, specializing in transforming contact centers with AI-powered experiences. They are hiring a Senior Salesforce Project Manager to manage projects for enterprise customers, requiring 5+ years of project management experience with Salesforce, Agile approaches, and SOW/Change Order contracting. NeuraFlash offers a flexible work environment, growth opportunities, and a strong focus on customer success.
Software Engineer II, Mobile
Company: StitchFix
Location: USA
Posted Mar 21, 2024
Stitch Fix is seeking a Software Engineer II with iOS and Android experience for their Mobile Platform team, either in San Francisco or remotely. The role involves maintaining shared iOS component libraries, build and deployment processes, third-party SDK integrations, and the Android app. The engineer will deliver solutions, not just features, by understanding Stitch Fix's operations and applying technology to business challenges. They will collaborate with business partners, take advantage of learning opportunities, and impact the business in tangible ways. The ideal candidate has 2+ years of professional programming experience, proficiency in Swift and Kotlin, excellent analytical and communication skills, and a passion for learning and helping others grow. Stitch Fix values integrity, innovation, trust, diversity, and a growth mindset. They offer competitive compensation and benefits.
Online Course Consultant
Company: Rights and Resources Group
Location: USA
Posted Mar 21, 2024
The Rights and Resources Initiative (RRI) is a global coalition of over 150 organizations working to advance the rights of Indigenous Peoples, local communities, Afro-descendant Peoples, and women within these groups. RRI aims to amplify local voices and engage governments, institutions, and private sector actors for rights-based reforms. A learning series is being piloted, focusing on livelihoods as a critical issue for these communities. The consultant will support the design and implementation of an e-learning course, with objectives including coalition learning, professional development, and inspiring new livelihood projects. The consultant must have experience in training, livelihoods projects, and working with territorial communities in Africa, Asia, or Latin America.
Professional Services Director, Americas Cloud Practice
Company: Rackspace
Location: USA
Posted Mar 19, 2024
The job summary describes a leadership role in the Cloud and Infrastructure business unit, responsible for managing a profitable business, growing services, and working closely with hyperscalers. The role requires a seasoned P&L leader with strong experience in running Cloud and Infrastructure businesses, as well as excellent leadership, communication, and technical skills.
Strategy & Operations Senior Manager
Company: Twilio
Location: USA
Posted Mar 22, 2024
Twilio is seeking an experienced professional for a high-visibility role in the Strategy & Operations organization for the Communications business unit. The ideal candidate will have 8+ years of experience in strategy, operations, finance, or consulting, and a proven track record of leading strategic initiatives in high-execution environments. The role involves developing strategy, driving execution for strategic initiatives, and partnering with senior leaders across the business. The candidate must have excellent interpersonal skills, strong executive presence, and the ability to influence and work cross-functionally. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and a retirement savings program. The role is remote but not eligible for hiring in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.