Be Or Bc Jobs in Barcelona, Spain
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Senior Backend Engineer - Grafana Ops, Alerting
Company: Grafana Labs
Location: Spain
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> This is a remote position We are looking for candidates in Spain only <strong> <p> <p> What we do <p> <p> The Grafana Alerting squad operates at the core of the Grafana opensource project <a class=fontbold underline fontbold underline fontbold underline href=httpsgithubcomgrafanagrafana rel=noopener noreferrer nofollow target=blank> link <a> and our mission is to provide the most indepth way to let users manage their alerts The backendfocused team works closely with customers and the Grafana Cloud teams to make Alerting work onprem and at infinite scale in Cloud <p> <p> Our domain is quite large so to get an idea of the kind of work we do here are some projects we recently worked on <p> <ul> <li> <p> Build distributed systems to scale alert ingestion and delivery of Prometheusbased alerts <p> <li> <li> <p> Unify Alerting setup and delivery to work the same for Grafana and Prometheusbased alerts <p> <li> <li> <p> Build distributed systems to scale alert evaluation of Grafanamanaged alerts reaching over 500 evaluations per second in production <p> <li> <ul> <p> Grafana Alerting is trusted by major organizations worldwide monitoring essential medical devices and critical infrastructure We thrive on collective creativity and diverse perspectives every team member is encouraged to contribute ideas that shape our product into a dependable tool <p> <p> <strong> What will you be doing <strong> <p> <ul> <li> <p> Take an active role in influencing our roadmap and your own career objectives <p> <li> <li> <p> Work with your team to deliver new features then use the results to iterate and improve <p> <li> <li> <p> Drive projects from initial ideation all the way to operations once it is in the hands of customers <p> <li> <li> <p> Embrace our opensource culture and contribute to other projects that may not directly fall within your teams scope <p> <li> <li> <p> Design build operate and maintain critical systems owning the reliability performance and availability <p> <li> <li> <p> Be a part of your teams oncall rotations and take ownership of the services youre running <p> <li> <li> <p> Mentor and support other team members participate in design discussions and collaborate with the team <p> <li> <li> <p> Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system <p> <li> <ul> <p> As we are remotefirst and our engineering organization is largely remote we provide guidance and meet regularly using video calls so an independent attitude and good communication skills are a must <p> <p> <strong> What are we looking for in you <strong> <p> <ul> <li> <p> You are a motivated self starter with a bias towards action <p> <li> <li> <p> You are customer focused <p> <li> <li> <p> We build everything with our users in mind <p> <li> <li> <p> You have a passion for creating intuitive products that fit customers needs <p> <li> <li> <p> Pragmatism You are able to take on complex challenges and break them down to achieve short feedback loops to analyze design and build modular solutions deliver MVPs gather data and feedback and then progress iteratively <p> <li> <li> <p> Collaboration and communication The smallest unit we have is a team Youll be working with your teammates in a fully remote setup Good communication skills are a must <p> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Solid experience with at least one programming language We use Go but if you have familiarity with Python C C++ Rust or similar then that translates well <p> <li> <li> <p> Some experience with delivering projects from gathering requirements brainstorming ideas all the way to shipping a product to the customers hands in a selfdriven way <p> <li> <li> <p> Some experience with developing software that runs in the Cloud <em> or <em> some experience with systems engineering <p> <li> <li> <p> Experience writing clean robust and performant software that is easily maintained by others <p> <li> <ul> <p> <strong> Nice to haves <strong> <p> <ul> <li> <p> Experience working with Kubernetes <p> <li> <li> <p> Been a user of Grafana and Prometheus in operational roles including oncall for your team at a previous employer or just using these tools on hobbyhomelab projects <p> <li> <li> <p> Exposure to microservices architecture and distributed systems or a desire to learn <p> <li> <li> <p> Familiarity with being oncall and performing operationsSRE tasks or with the concept of infrastructure as code <p> <li> <ul> <p> In Spain the Base compensation range for this role is EUR 88627 EUR 106353 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <em> Compensation ranges are country specific If you are applying for this role from a different location than listed above your recruiter will discuss your specific markets defined pay range amp benefits at the beginning of the process <em> <p><p>
Senior Full- stack Developer (Olympus)
Company: Vonage
Location: Spain
Posted Apr 28, 2024
<p class=jobDescription> <h1> Senior Full stack Developer Olympus <h1> <p> <strong> Vonage Engineering Mission <strong> Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world <p> <p> As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth <p> <p> <strong> Why this role matters <strong> The Engineering team at Vonage is a fast growing group of talented engineers They face multiple challenges associated with high performance distributed systems and processing large volumes of data in real time <p> <p> The Vonage Messages API team is looking at expanding its size in order to accelerate our platform development to support our growing customer base with a particular focus on customer interaction adding rich UI components and workflows to support the customer journey through our APIs This role will require working across teams using a microfrontend framework to add user interfaces to bridge the gap between the backend APIs and the frontend interface <p> <p> Our Engineers work on an exciting mix of both greenfield and existing projects giving them an opportunity to explore new technologies <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Create scalable microservices that will help support our impressive growth <p> <li> <li> <p> Develop highquality performant and scalable web components using the Fast Framework <p> <li> <li> <p> Collaborate closely with the design team to transform wireframes mockups and visual designs into interactive and responsive web components <p> <li> <li> <p> Identify and address performance bottlenecks usability issues and crossbrowser compatibility challenges to deliver highly polished and robust web components <p> <li> <li> <p> Develop and execute effective testing strategies including unit tests integration tests and endtoend tests to ensure software quality and reliability <p> <li> <li> <p> Stay uptodate with industry trends best practices and emerging frontend technologies and share knowledge and expertise with the development team to continuously improve our development processes and standards <p> <li> <li> <p> Participate in code reviews provide constructive feedback to peers and actively contribute to maintaining a high standard of code quality and development practices <p> <li> <li> <p> Contribute to the documentation of the components design patterns and the design system to facilitate knowledge sharing and onboarding of new team members <p> <li> <ul> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> Excellent software engineering skills in <strong> Java or Kotlin <strong> for backend services <p> <li> <li> <p> Proficiency in <strong> HTML CSS JavaScriptTypeScript <strong> and related frontend technologies <p> <li> <li> <p> Solid understanding and practical experience with frontend frameworkslibraries eg React Angular Vuejs <p> <li> <li> <p> Strong understanding of responsive web design principles crossbrowser compatibility and accessibility standards eg WCAG <p> <li> <li> <p> Work closely with crossfunctional teams such as Development Operations and Product Management to ensure seamless integration of new features and services with a focus on reliability scalability and performance <p> <li> <li> <p> A strong focus on testing <p> <li> <li> <p> An understanding of Object Oriented Design and standard design patterns <p> <li> <li> <p> Experience of multithreaded 3tier architectures web services and caching <p> <li> <li> <p> Experience dealing with eventdriven pipelines <p> <li> <li> <p> Willingness to learn and use different technologiesprogramming languages <p> <li> <li> <p> Experience working with public cloud <strong> AWS would be advantageous <strong> <p> <li> <li> <p> Experience with SQL and NoSQL databases <p> <li> <li> <p> Practical experience of deploying code in a modern programming environment using tools such as <strong> Docker and Kubernetes <strong> <p> <li> <ul> <p> <strong> Our Stack <strong> <p> <ul> <li> <p> Microservices architecture <p> <li> <li> <p> Java and Kotlin with Spring Boot Reactive <p> <li> <li> <p> Vuejs and Fast Framework <p> <li> <li> <p> AWS Lambda SQS S3 DynamoDB <p> <li> <li> <p> Kafka <p> <li> <li> <p> Docker Kubernetes <p> <li> <li> <p> Grafana Prometheus ELK stack <p> <li> <li> <p> Anything needed to achieve our goals <p> <li> <ul> <p> <strong> Please note <strong> This position is offered on an employee contract <strong> We offer remote work <strong> We encourage you to <strong> apply <strong> even if you dont meet all of the requirements We value your growth potential and enthusiasm <p> <p> <strong> LIKF1 <strong> <p> <p> <p><p>
Senior Backend Engineer
Company: Vonage
Location: Spain
Posted Apr 25, 2024
Vonage, a leading CPaaS company, is seeking a Senior Software Engineer to develop a real-time platform for new Network APIs. The role involves building scalable microservices, writing efficient code, and working with public cloud infrastructure. Vonage values disruption, customer focus, and a commitment to getting things done. The ideal candidate will have excellent Java skills, understanding of high-performance distributed computing, and experience with AWS, Kafka, Redis, Docker, Kubernetes, and reactive programming.
Documentation and Technical Writing Manager
Company: Grafana Labs
Location: Spain
Posted Apr 25, 2024
Grafana Labs, a leading open source technology provider for dashboards and visualization, is seeking a Documentation & Technical Writing Manager. The role involves managing a team of technical writers, overseeing the redesign and expansion of the documentation site, and collaborating with engineering and other internal/external groups. The ideal candidate should have experience leading and writing excellent documentation for developers, interacting with engineering teams, and working remotely. The base compensation range for this role in Spain is €69298 - €83158.
Customer Success Associate Team Leader
Company: Dlocal
Location: South Africa, Spain
Posted Apr 25, 2024
<div><strong>Why you should join dLocal<strong><div> <div> <div> <div>dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly As both a payments processor and a merchant of record where we operate we make it possible for our merchants to make inroads into the worlds fastestgrowing emerging markets <div> <div> <div> <div>By joining us you will be a part of an amazing global team that makes it all happen in a flexible remotefirst dynamic culture with travel health and learning benefits among others Being a part of dLocal means working with 800+ teammates from 25+ different nationalities and developing an international career that impacts millions of peoples daily lives We are builders we never run from a challenge we are customercentric and if this sounds like you we know you will thrive in our team<div> <div> <div> <div><strong>Whats the opportunity<strong><div> <div>We are looking for a Customer Success Lead who will be responsible for overseeing and managing the customer service operations of the company globally guaranteeing we deliver amazing experiences to our customers<div> <div> <div> <div>This person will be the manager of a team of regional customer service leaders that ensure highquality service delivery customer satisfaction and efficient resolution of customer inquiries and issues The role requires strong leadership communication and problemsolving skills to effectively manage both the team and customer interactions<div> <p><br><br><p> <div class=h3>What will I be doing<div> <ul style=> <li style=>Promote a customer first environment at all times<li> <li style=>Provide topquality service complying with the SLAs defined helping to ensure customer satisfaction and strengthening customer relationships<li> <li style=>Define and implement the customer service strategy to maximize customer experience<li> <li style=>Solve escalated complex andor highpriority problems when neededDevelop strong relationships with other areas within dLocal to implement changes that positively impact on our merchants SLAs adherence<li> <li style=>Be organized detailoriented take initiative and follow up independently<li> <li style=>Acquire excellent product knowledge to guarantee the quality of service provided to customers<li> <li style=>Push yourself and the team by recognizing and suggesting areas of improvement<li> <li style=>Interact and work together with the different areas of the company<li> <ul> <p><br><br><p> <div class=h3>What skills do I need<div> <ul style=> <li style=>Bachelors degree in administration or any other related field <li> <li style=>Passion for customer success and deep interest in understanding client needs <li> <li style=>Previous experience leading Customer Support teams <li> <li style=>Excellent interpersonal and communication skills to build effective relationships with customers and work effectively with them <li> <li style=>Datadriven mindset <li> <li style=>Great Attitude <li> <li style=>Ability to learn quickly and be resourceful <li> <li style=>Fluent in written and spoken English to provide effective communication and support <li> <li style=>Basic knowledge of SQL is a plus <li> <li style=>Excel skills are a plus<li> <ul> <div><strong>What happens after you apply<strong><div> <div> <div> <div>Our Talent Acquisition team is invested in creating the best candidate experience possible so dont worry you will definitely hear from us We will review your CV and keep you posted by email at every step of the process<div> <div> <div> <div>Also you can check out our <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fdlocalcom2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=1amptoken=rqc7gOyvQkQ91DDUfVxbdQLVTfQ rel=nofollow>webpage<a> <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwlinkedincom2Fcompany2Fdlocal2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=2amptoken=0eIZ5HRCSV966dZjpsaeVX3dw rel=nofollow>Linkedin<a> <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwinstagramcom2Fdlocalteam2Fampeid=aef210204dcd46c4984795ccd3651332ampidx=3amptoken=wAtqLNrY3KGURUwXWWs7FFRUp8 rel=nofollow>Instagram<a> and <a class=postingslink href=httpstleveranalyticscomemaillinkdest=https3A2F2Fwwwyoutubecom2Fc2FdLocalPaymentsampeid=aef210204dcd46c4984795ccd3651332ampidx=4amptoken=ldItr6wwoy9FP2UZu32oh3E27W4 rel=nofollow>Youtube<a> for more about dLocal<div> <img src=httpsremotivecomjobtrack1908835blankgifsource=publicapi alt=>
Quantitative UX Researcher
Company: Eventbrite, Inc.
Location: Spain
Posted Apr 21, 2024
<p class=jobDescription> <h3> THE CHALLENGE <h3> <p> Eventbrite serves an incredibly diverse user base across a complex ecosystem of software hardware and services We are building a team of diversely skilled and experienced researchers to inform our strategies and product roadmaps via a broad range of methodological approaches and deep collaborative synthesis <p> <h3> THE TEAM <h3> <p> Eventbrites small but mighty Research Team is growing Having proven our value we will be adding new team members in the months ahead We are looking to hire new teammates in multiple locations at multiple levels in their careers and with quantitative research methods experience Collectively well impact both companylevel strategy and featurelevel user experience <p> <h3> THE TEAM <h3> <p> In this role you will work in varied research studies appropriate to your level and specialization collaborate with fellow researchers and crossfunctional teammates as we synthesize learnings across projects and collaborate on research ops and infrastructure as we collectively evolve our processes practices and tools Working for a twosided Marketplace understanding user motivations that help acquire activate and return them to hosting live events andor users attending events and how to help them find what they are looking for and connect with likeminded people <p> <h3> THE SKILLSET <h3> <p> UX Researcher specialized in quantitative methods 5+ years of experience andor experience in different contexts product agency startup etc Excellent communication organization and collaboration skills Excellent written and verbal communication and presentation skills in English Experienced in fastpaced software product development with very diverse user segments Experienced working across a domain and number of squads Cares deeply about the craft of research and producing highquality deliverables Cares equally deeply about having both strategic impact and human impact Integrity empathy adaptability and tenacity <p> <h3> BONUS POINTS <h3> <p> Experience with UXR in B2B andor Marketplaces softwareservice mix Experience with quantitative research tools like Qualtrics SPSS Gandia Active Eventbrite user with a passion for live events Multilingual Multicultural Advanced degree in a social science economics sociology anthropology etc <p><p>
Elastic Consultant
Company: Elastic
Location: Spain
Posted Apr 28, 2024
<p class=jobDescription> <p> As an Elastic Consultant you will be working closely with our customers to provide technical solutions for their business use cases with the Elastic Stack which includes Elasticsearch Kibana Logstash and Beats You will serve as a trusted technical advisor to our customers and help drive the customers journey with Elastic by providing technical oversight ongoing knowledge transfer and enablement A successful consultant will be focused on excellence taking the initiative for selfimprovement and possess great communication skills <p> <p> Our customers use cases extend across all the Elastic Solutions Enterprise Search Observability and Security and beyond and the scale of data in their environments ranges from gigabytes to petabytes This diverse mix of a customer base means the challenges they face that Elastic consultants help them with can often require problem solving skills and knowledge just as diverse <p> <p> Our internal development and mentoring schemes ensure you have access to learn areas across the products and services we provide that you may not previously have had exposure to in addition to which you will work closely with colleagues across the Professional Services Engineering Sales Customer Success and Support teams to ensure the best experience for our customers along their Elastic journey <p> <h3> <strong> What You Will Be Doing <strong> <h3> <ul> <li> <p> Lead the delivery of Elastic solutions to drive customer success from our products <p> <li> <li> <p> Solution design development and integration of Elastic products and services platform architecture and capacity planning in missioncritical environments <p> <li> <li> <p> Development of demos and proofofconcepts that highlight the value of the Elastic Stack <p> <li> <li> <p> Data modeling query development and optimization cluster tuning and scaling with a focus on fast search and analytics at scale <p> <li> <li> <p> Solving our customers most challenging data problems <p> <li> <li> <p> Working closely with the Elastic engineering product management and support teams to identify feature enhancements <p> <li> <li> <p> Engaging with the Elastic Sales team to scope opportunities while assessing technical risks questions or concerns <p> <li> <li> <p> Be a mentorcoach for your fellow Elastic consultants <p> <li> <ul> <h3> <strong> What You Bring Along <strong> <h3> <ul> <li> <p> Strong customer advocacy relationship building and communications skills <p> <li> <li> <p> Comfortable working remotely in a highly distributed team <p> <li> <li> <p> Handson experience and an understanding of Elasticsearch or similar distributed datastore technology <p> <li> <li> <p> Experience as a Software Engineer System Administrator or DevOps Engineer and proficient in at least one programming language <p> <li> <li> <p> Excel at working directly with customers to gather prioritize plan and execute solutions to customer business requirements as it relates to our technologies <p> <li> <li> <p> Understanding and passion for opensource technology and knowledge <p> <li> <li> <p> Handson experience with SIEM <p> <li> <li> <p> Handson experience with large distributed systems from an architecture and development perspective <p> <li> <li> <p> Knowledge of information retrieval andor analytics domain <p> <li> <li> <p> Ability and willingness to travel and work remotely with our customers <p> <li> <li> <p> Understanding of Linux Java and databases <p> <li> <li> <p> Fluency in Spanish amp English <p> <li> <ul> <p> <strong> Bonus Points <strong> <p> <ul> <li> <p> Experience as a technical instructor or public speaker to large audiences on enterprise infrastructure software technology to engineers developers and other technical positions <p> <li> <li> <p> Experience as a Consultant deliver and execute on Professional Services engagements <p> <li> <li> <p> Deep understanding of Elasticsearch and Lucene <p> <li> <li> <p> Elastic Certified Engineer <p> <li> <li> <p> Strong knowledge of Java and LinuxUnix environment software development andor experience with distributed systems <p> <li> <li> <p> Experience and interest in delivering andor developing product training <p> <li> <li> <p> Experience contributing to an opensource project or documentation <p> <li> <li> <p> Experience with Statement of Work delivery and customer journey <p> <li> <ul> <p> LIPF1 <p><p>
Demand Generation Manager (B2B) - Performance Marketing
Company: Eventbrite, Inc.
Location: Spain
Posted Apr 26, 2024
<p class=jobDescription> <h3> OVERVIEW <h3> <p> Our mission is to bring the world together through live experiences and we live that every day in our actions supporting creators in building their event businesses and forging an enduring brand that consumers trust Last year our platform powered more than 4 million events organized by our diverse and vibrant creator community Now its time to unlock the power of our discovery experience helping connect consumers with the best events our creators have to offer <p> <h3> THE TEAM <h3> <p> Youll be joining the Growth Marketing team a centralized multidisciplinary group focused on acquiring retaining and building a worldclass brand and product that resonates with both event creators and event attendees The team is part of the marketing organization and we work very closely with other marketing teams and directly partner with product dev and data teams We are specialists within our areas of expertise and work together to connect with and support our customers <p> <h3> THE ROLE <h3> <p> As a Demand Generation Manager Paid you will be working with our Senior Performance Marketing and Growth Lead to develop our B2B Paid media strategy and ensure effective implementation of the highest impact Performance opportunities for Events Organizers <p> <h3> YOU WILL <h3> <p> You will be the owner of B2B paid channel activities starting with Linkedin Ads helping us to increase lead generation awareness and revenue Develop and execute performance marketing strategies to drive user acquisition lead generation and revenue growth across various digital channels for B2B Create manage and optimize ad campaigns on Linkedin Social Media G2 Capterra Gartner Digital Markets Monitor analyze and report on campaign performance metrics including clickthrough rates CTR conversion to Marketing Qualified Leads MQLs return on investment ROI and other relevant KPIs Utilize web analytics tools to track and measure the conversion rate and ROI of your campaigns <p> <h3> THE SKILLSET <h3> <ul> <li> <p> Proven experience running LinkedIn Ads Google Ads and Meta Ads campaigns in the B2B space under your belt <p> <li> <li> <p> Strong analytical skills and proven ability to use data to analyze pipeline performance and optimize campaigns forecast track and ROI to internal stakeholders <p> <li> <li> <p> Handson experience with Hubspot <p> <li> <li> <p> Passionate and experienced about AB testing optimization and personalization <p> <li> <li> <p> Deep industry knowledge of cuttingedge demand generation methods in paid and digital <p> <li> <li> <p> 4+ years of experience in marketing B2B technology preferably in SaaS <p> <li> <ul> <h3> BONUS POINTS <h3> <ul> <li> <p> Experience working in crossfunctional growth teams <p> <li> <li> <p> Salesforce Hands On experience is a plus <p> <li> <ul><p>
Staff Security Assurance Engineer - Vendor Security Risk Management
Company: Databricks
Location: Spain
Posted Apr 20, 2024
<p class=jobDescription> <p> RDQ125R33 <p> <p> The Databricks Security Assurance Team enables Databricks to achieve third party certifications and to manage vendor security risk in order to help secure Databricks and provide confidence to customers As a Staff Security Assurance Engineer with a focus on vendor security risk you will be responsible for performing vendor security reviews as well as maintaining and improving the Databricks vendor security risk management program You will be an individual contributor reporting to the Senior Director of Security Assurance <p> <p> This is a work opportunity within the following geographic regions <p> <ul> <li> <p> Netherlands Great Britain United Kingdom Spain Costa Rica Brazil <p> <li> <ul> <p> <strong> The impact you will have <strong> <p> <ul> <li> <p> Evaluate the security program maturity security controls and security documentation of Databricks vendors by performing security risk assessments and audits <p> <li> <li> <p> Maintain vendor security risk assessment procedures and related documentation <p> <li> <li> <p> Update the security language used in Databricks vendor contracts <p> <li> <li> <p> Help mature the classification and management of critical Databricks vendors <p> <li> <li> <p> Benchmark identify drive and manage vendor security risk management program maturity improvements <p> <li> <li> <p> Analyze develop and maintain vendor security risk management program metrics for reporting <p> <li> <ul> <p> <strong> What we look for <strong> <p> <p> We are looking for a professional with the following skills and practical experience in <p> <ul> <li> <p> Bachelors degree in Computer Science or related field or equivalent experience <p> <li> <li> <p> 8+ years of security experience with at least 4 years of that in vendor security risk management including performing vendor security reviews <p> <li> <li> <p> Experience conducting security audits of vendors <p> <li> <li> <p> Experience managing and improving vendor security risk programs <p> <li> <li> <p> A comprehensive understanding of security controls across all domains <p> <li> <li> <p> A general understanding of key technical security controls <p> <li> <li> <p> Familiarity with vendor security questionnaires for third party assessments <p> <li> <li> <p> Knowledge and understanding of security regulations and standards such as SOC 2 PCI ISO 27001 etc <p> <li> <li> <p> Experience working effectively across the spectrum of individual contributors and senior leadership within an organization for example Procurement IT Security etc <p> <li> <li> <p> Experience working with Legal Teams regarding the security language in vendor contracts <p> <li> <li> <p> Handson experience with BitSight or other vendor security monitoring software is preferred <p> <li> <li> <p> Experience classifying vendors by criticality and security risk is preferred <p> <li> <li> <p> Experience with Jira is preferred <p> <li> <li> <p> Security related certifications such as CISSP is preferred <p> <li> <ul> <p> <strong> Benefits <strong> <p> <ul> <li> <p> Private medical insurance <p> <li> <li> <p> Life accident amp disability insurance <p> <li> <li> <p> Equity awards <p> <li> <li> <p> Enhanced Parental Leaves <p> <li> <li> <p> Fitness reimbursement <p> <li> <li> <p> Annual career development fund <p> <li> <li> <p> Home office amp work headphones reimbursement <p> <li> <li> <p> Business travel accident insurance <p> <li> <li> <p> Mental wellness resources <p> <li> <li> <p> Employee referral bonus <p> <li> <ul><p>
Customer Support Engineer
Company: qatium
Location: Spain
Posted Apr 23, 2024
<p dir=ltr><strong>Salary 35K 45K EUR<strong><p> <p dir=ltr><strong>Remote 100<strong><p> <p dir=ltr><strong>30H Week<strong><br><br><p> <div class=h1 dir=ltr>What is Qatium<div> <p dir=ltr>Qatium is an easytouse water management platform for utilities of all sizes We have roots in Valencia and a presence around the world<p> <p dir=ltr>Our SaaS solution gives operations amp planning teams full visibility to run their water networks effortlessly in an open digital environment The objective <strong>make the best use of a scarce and vital resource water<strong><p> <p dir=ltr>Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance The objective make the best use of a scarce and vital resource water<p> <p dir=ltr>Up to 50 of clean water may get lost before it reaches the tap Qatiums mission is to create tools that can help in making the management of water infrastructure more efficient<br><br><p> <p style=maxwidth 433px width 100><img height=217 src=httpslh7usgoogleusercontentcomBApTaIV4H4x78aAYrm90OHzwdxJCESfMFA7BkYs0BzEdaICs5iteFLtGyfdwqXSuPSpWQtIFwLyKU9HNu1urRJfOayHlW63tJukEQhTkPGMrpnAOK2O07y1EHQ2d2eMiYE5KEPMhYq1KPx5yDs style=maxwidth 433px width 100 width=433><p> <p><br><p> <p dir=ltr>We are 100 remote and work 30h per week Sounds good Keep reading 👇<br><p> <div class=h1 dir=ltr>What about Qatiums challenges<div> <p dir=ltr><strong>We have no choice but to innovate<strong><p> <p dir=ltr>Qatium is competing face to face against heavy desktop applications but as a web application<p> <p dir=ltr>In order to succeed we have to use the resources provided by the browser to their full potential Also most of the apps logic runs in the browser there is no backend<p> <p dir=ltr>Were building a completely new product building the tools and frameworks that make Qatium possible <br><br><p> <p dir=ltr><strong>We apply high quality engineering<strong><p> <p dir=ltr>Qatium is not a simple CRUD You will face complex problems related to hydraulic simulation handling GIS data and realtime graphical representation among others Qatium is able to ingest and transform data from hundreds of sensors in real time<br><br><p> <p dir=ltr><strong>Qatium needs to convey a lot of information simultaneously<strong><p> <p dir=ltr>We are building a single software package for users with different expertise levels inside the water industry All of this built over an interactive map We learn from our users to provide them with the information they find more useful at every moment in time<br><br><p> <p dir=ltr><strong>We are continuously discovering our path<strong><p> <p dir=ltr>Being a new product our future is yet to be built We have the responsibility of transforming our product vision into software that is useful for our users relying on their feedback<p> <p dir=ltr>We participate in the whole product cycle<p> <p dir=ltr>We are organized as a single autonomous product team including people with different backgrounds and expertise levels<p> <div class=h1 dir=ltr>How will your onboarding be<div> <p><strong>First Month<strong> <p> <p dir=ltr>You will meet and work with all your teammates You will be assigned a buddy who will help you in your <a href=httpsqatiumgithubiohandbookpeopleonboardinghtml rel=nofollow>onboarding<a> finding answers to all these questions What does each colleague do Where can I find useful documentation What is the support process like<br><br><strong>Third Month<strong><p> <p dir=ltr>You will be fully familiar with the work methodology and culture Also you will have a comprehensive understanding of the organizations objectives and the strategies to be followed to achieve them <p> <p dir=ltr>The application wont have any secrets for you and will be able to answer internal and external queries about Qatium functionalities and that will be part of your daily responsibilities<br><br><strong>Sixth Month<strong><p> <p dir=ltr><em>You will be able to create new processes and improve existing ones in tight collaboration with the success and product teams being responsible for their design and implementation<em><p> <p dir=ltr><em>You will clearly understand all product and functional requirements and how they interact with other tech stack components<em><p> <div class=h1 dir=ltr>What can we offer you<div> <p><strong>Schedule<strong><br><p> <p dir=ltr>Our product team works <strong>30 hours per week<strong> distributed in 6 hours per day from Monday to Friday Usually from 800h to 1400h aligned in the CETCEST timezone UTC+1UTC+2<br><p> <p><strong>Professional growth <strong><br><p> <p dir=ltr>We take care of our employees We know that keeping updated is very important for our team and it is also essential in order to continue creating the best product possible For this reason<br><p> <ul style=><li dir=ltr style=><p dir=ltr>We <strong>organize study groups<strong> to learn together about different topics which will allow us to improve our product<p><li><li dir=ltr style=><p dir=ltr>You will <strong>have a <strong><a href=httpsqatiumgithubiohandbookculturelearningbudgethtml rel=nofollow><strong>learning budget<strong><a> at your disposal which can be used to purchase books course materials attend conferences etc<p><li><li dir=ltr style=><p dir=ltr>We have a <strong>mentoring program<strong> available to help you grow in your career<p><li><ul> <p dir=ltr>We have a <strong>clear ladder with levels<strong> and each level has a specific salary For this vacancy we are looking for people with solid experience so will be aligned with the top levels of the ladder There are several salary steps determined by each team members impact on the product and the team <em>Take a look at our hiring section in our <em><a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow><em>handbook<em><a><em><em><p> <p dir=ltr>Salary levels for this vacancy for 30 hours per week equivalent to 40 hours in parentheses are<br><p> <ul style=><li dir=ltr style=><p dir=ltr><strong>35000€<strong> equivalent to 47000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>40000€<strong> equivalent to 53000 € for 40 hours per week<p><li><li dir=ltr style=><p dir=ltr><strong>45000€<strong> equivalent to 60000 € for 40 hours per week<p><li><ul> <p dir=ltr>Qatiums level is based on impact within the organization If you are curious you can find our <a href=httpsqatiumgithubiohandbookpeopleprogressionframeworkhtml rel=nofollow>progression framework<a><br><p> <div class=h2 dir=ltr>Diversity<div> <p dir=ltr>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin sex gender gender expression sexual orientation age marital status veteran status or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment<p> <div class=h1 dir=ltr>Recruitment Process<div> <p dir=ltr>Our recruitment process is designed to be quick and transparent We want our candidates to be 100 sure of joining Qatium and for this reason we believe in transparency <p> <p dir=ltr>After the CV screening if your profile matches our requirements you will have a first interview with the People Operations team 30 minutes Once that one is done and if continuing the process you will have another interview to meet the team 1 hour We like to make them in pairs to present the Qatium mission how we work tell you our challenges and check the candidate experience and expectations<p> <p dir=ltr>You can see all the details in the <a href=httpsqatiumgithubiohandbookpeoplehiringhtml rel=nofollow>recruitment process section<a> in our handbook<br><p><div class=h1 dir=ltr>Whats your part in this<div> <p dir=ltr>Our customer success team members are passionate about serving others clientfocused and dedicated to helping all users succeed As a Customer Support Engineer you will be the first line of support for our clients In this role you will work closely with our success and dev teams to quickly and efficiently identify solve or properly direct our clients questions and concerns<p> <ul style=><li dir=ltr style=><p dir=ltr>Ensure customer tickets are addressed and resolved in a timely manner<p><li><li dir=ltr style=><p dir=ltr>Proactively engage with users having issues and keep them informed of the development of solutions should those lengthen<p><li><li dir=ltr style=><p dir=ltr>Resolve customer requests and support issues via inbound call outbound followups email andor chat<p><li><li dir=ltr style=><p dir=ltr>Triage issues detected from application usage<p><li><li dir=ltr style=><p dir=ltr>Diagnostic issues and find workarounds if possible<p><li><li dir=ltr style=><p dir=ltr>Engage with the development team to escalate bugs problems or missing information<p><li><li dir=ltr style=><p dir=ltr>Identify resolve and or escalate risks that may impact the business to the success team<p><li><li dir=ltr style=><p dir=ltr>Maintain documentation in troubleshooting or Help Center articles <p><li><li dir=ltr style=><p dir=ltr>Provide product and customer experience feedback to the product team<p><li><li dir=ltr style=><p dir=ltr>Assist in the development of new processes process documentation training and client communications to improve the support process along the customer journeys onboarding training escalation etc<p><li><li dir=ltr style=><p dir=ltr>Participate in technical discussions with multifunctional teams<p><li><li dir=ltr style=><p dir=ltr>Help establish internal SLAs<p><li><li dir=ltr style=><p dir=ltr>You provide guidance and best practice advice while answering product and developer oriented questions relating to our APIs Frameworks and SDKs key in the near future<p><li><ul> <div class=h1 dir=ltr> Who can join us<div> <ul style=><li dir=ltr style=><p dir=ltr>At least 3 years of relevant work experience<p><li><li dir=ltr style=><p dir=ltr>You have <strong>experience working in Startup environments<strong> or highly complex technical product companies<p><li><li dir=ltr style=><p dir=ltr>You must be fluent in written <strong>and <strong>spoken English and Spanish German is a plus<p><li><li dir=ltr style=><p dir=ltr>Passion for helping people<p><li><li dir=ltr style=><p dir=ltr>Good communication skills writing and speaking<p><li><li dir=ltr style=><p dir=ltr>Driven to grow and take on new responsibilities <p><li><li dir=ltr style=><p dir=ltr>True team player Good interpersonal skills and ability to work in a team of diverse skills<p><li><li dir=ltr style=><p dir=ltr>Strong attention to detail organization skills with an ability to stay focused on assigned tasks <p><li><li dir=ltr style=><p dir=ltr>Ability to learn and work effectively in a virtual environment<p><li><li dir=ltr style=><p dir=ltr>A quick thinker and a fast learner with the ability to work in a rapidly changing environment<p><li><li dir=ltr style=><p dir=ltr>Knowledge of monitoring and observability best practices and ability to suggest improvements in this topic to development teams<p><li><li dir=ltr style=><p dir=ltr>Able to understand scripts and code to run internal scripts for support tasks<p><li><li dir=ltr style=><p dir=ltr>You must be willing to work remotely<p><li><ul> <p dir=ltr>At this time we are only able to provide official employment status to residents of Spain All other candidates join our team as a parttime or fulltime independent contractor and are responsible for paying any taxes or fees where they reside<p> <p dir=ltr>We encourage all qualified candidates regardless of whether they meet every listed requirement to apply for this position If you are passionate about helping create tools to make the best use of water and you believe you can make a meaningful contribution to our team we want to hear from you We are committed to providing equal opportunities for all applicants and welcome individuals from diverse backgrounds<br><p> <img src=httpsremotivecomjobtrack1907775blankgifsource=publicapi alt=>
Customer Service Agent: Korean (night shift)
Company: Feverup
Location: Spain
Posted Apr 20, 2024
<div class=contentintro><p><span style=fontweight>Hi were <a href=22httpsfeverupcom22 rel=nofollow target=blank>Fever<a><span><span style=fontweight><br><span><span style=fontweight>Were excited you are checking out this job offer<span><span style=fontweight><br><span><p> <p><span style=fontweight>We are <span><em><span style=fontweight>the<span><em><span style=fontweight> leading global liveentertainment discovery tech platform with a clear mission <span><strong>to democratize access to culture and entertainment <strong><p> <p><span style=fontweight>How do we achieve our mission Fever has developed a proprietary technology that inspires a global community of over 125M people through personalized and curated experiences in their local city whilst empowering entertainment and event creators to reach new audiences and enhance their experience <span><p> <p><span style=fontweight>Sounds amazing right <span><p><div><p><span style=fontfamily><strong>About the role<strong><span><p> <p><span style=fontfamily>We love our customers and always aim to provide the best service If you like working at home this job is for you <br><span><p> <p><strong>INFO The Schedule for the nightshift position is midnight 1200 am to 0800 am 5 daysweek with 30 minutes of break<strong><p> <p><span style=fontfamily>You will be expected to<span><p> <ul style=> <li style=><span style=fontfamily>Customer Service by email phone or social media for solving any incidents generated<span><li> <li style=><span style=fontfamily>Managing incoming calls and chats and customer service inquiries<span><li> <li style=><span style=fontfamily>Provide accurate valid and complete information by using the right methodstools<span><li> <li style=><span style=fontfamily>Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents<span><li> <li style=><span style=fontfamily>Follow communication procedures guidelines and policies<span><li> <li style=><span style=fontfamily>Take the extra mile to engage customers<span><li> <li style=><span style=fontfamily>As the resolutions of incidents are not constant parallel work for the Department of Operations will be performed<span><li> <ul> <p><span style=fontfamily><strong>About you<strong><span><p> <ul style=> <li style=><span style=fontfamily>Previous experience in User Support or Customer Service positions are highly valuable<span><li> <li style=><span style=fontfamily>Previous experience using Zendesk is preferred<span><li> <li style=><strong><span style=fontfamily>High Korean level oral amp written and fluent in Spanish or English<span><strong><li> <li style=><span style=fontfamily>Skilled at planning organizing prioritizing and executing simultaneous tasks<span><li> <li style=><span style=fontfamily>Have good communication and interpersonal skills<span><li> <li style=><span style=fontfamily>Are a solutionoriented and reliable professional<span><li> <li style=><span style=fontfamily>Are incredibly detailorientated with excellent timemanagement skills<span><li> <li style=><span style=fontfamily>Are flexible Everything can change very quickly and you know how to adapt<span><li> <li style=><span style=fontfamily>Have excellent interpersonal and communication skills<span><li> <li style=><span style=fontfamily>Be decisive and organized<span><li> <li style=><span style=fontfamily>Love being part of a dynamic team in a growing company<span><li> <li style=><span style=fontfamily>Candidates must reside in Spain<span><li> <ul> <p><span style=fontfamily>You can expect to join a group of diverse hardworking team players where a cultural fit is someone willing to stay humble and learn and can work nimbly We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences<span><p> <p><span style=fontfamily>This role is located in<strong> Spain<strong><span><p> <p><span style=fontfamily><strong>Benefits amp Perks<strong><span><p> <ul style=> <li style=><span style=fontfamily>Home office<span><li> <li style=><span style=fontfamily>Great work environment with a young international team of talented people to work with<span><li> <li style=><span style=fontfamily>Possibility to receive in advance part of your salary by Payflow<span><li> <li style=><span style=fontfamily>40 discount on all Fever events and experiences <span><li> <li style=><span style=fontfamily>Health Insurance<span><li> <li style=><span style=fontfamily>Gympass Membership<span><li> <ul><div class=contentconclusion><p>Thank you for considering joining Fever We cannot wait to learn more about you<p> <p>If you want to learn more about us <a class=clink href=22httpsnewsroomfeverupcomenUS22 rel=nofollow target=blank>Fevers Blog<a> | <a href=22httpstecheu20230202feverraises110millioninnewroundat18billionvaluation22 rel=nofollow target=blank>TechEu<a> |<a class=clink href=22httpstechcrunchcom20190804datadriveneventsdiscoveryandplanningstartupfeverraises35millionledbyrakuten22 rel=nofollow target=blank>TechCrunch<a><p> <p>Fever is committed to creating an inclusive and diverse workspace where everyones background and ideas count Our main goal is to find the best possible talent regardless of place of birth racial or ethnic origin gender gender identity religion opinion sexual orientation disability pregnancy marital status age or caring responsibilities We encourage everyone to apply<p> <p>If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey<p> <p>If you want to know more about how Fever processes your personal data click here <a href=22httpsdocsgooglecomdocumentde2PACX1vSifdHjgsYCu8G4EqRPpNv7ASWLTsf4e20v0xUA0LJjFMg57pvMpZcayzTKqNIHZrNG1Ek6jKLBtaLpub22 rel=nofollow target=blank>Fever Candidate Privacy Notice<a><p><div><img src=httpsremotivecomjobtrack1906749blankgifsource=publicapi alt=>
Java Software Developer (Olympus)
Company: Vonage
Location: Spain
Posted Apr 28, 2024
<p class=jobDescription> <h1> Java Software Developer Olympus <h1> <p> <strong> Vonage Engineering Mission <strong> Vonage is the emerging leader in the $100B+ cloud communications platform CPaaS market Customers like Airbnb Viber Whatsapp Snapchat and many others depend on our APIs and SDKs to connect with their customers all over the world As businesses continue to shift to a realtime customercentric communications model we are experiencing a time of impressive growth <p> <p> <strong> Why this role matters <strong> The Engineering team at Vonage is a fast growing group of talented engineers Java Software Developers here face multiple challenges associated with high performance distributed systems and processing large volumes of data in real time <p> <p> Our Engineers work on an exciting mix of both greenfield and existing projects giving them an opportunity to explore new technologies <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Working on different aspects of the core product and associated tools serverside or userinterfaces depending on the team youll join <p> <li> <li> <p> Assisting with inlife maintenance testing debugging and documentation of deployed services <p> <li> <li> <p> Coding <p> <li> <li> <p> Designing new features <p> <li> <li> <p> Creating the supporting functional and technical specifications <p> <li> <li> <p> Estimating the effort required to develop and implement <p> <li> <li> <p> Developing and unit testing new features <p> <li> <li> <p> Supporting release and implementation of developed features <p> <li> <li> <p> Adhering to coding standards development processes <p> <li> <ul> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> <strong> Strong core Java <strong> concurrency and serverside experience <p> <li> <li> <p> An understanding of Object Oriented Design and standard design patterns <p> <li> <li> <p> Experience of multithreaded 3tier architectures web services and caching <p> <li> <li> <p> A familiarity with SQL amp NoSQL databases <p> <li> <li> <p> Able to develop in a UnixLinux environment including basic sysadmin and scripting shell perl <p> <li> <li> <p> Ability and willingness to work in a global fastpaced environment <p> <li> <li> <p> Flexible with the ability to adapt working style to meet objectives <p> <li> <li> <p> Excellent communication and analytical skills <p> <li> <li> <p> Ability to effectively communicate with team members <p> <li> <ul> <p> <p> <p> <strong> Our Stack <strong> <p> <ul> <li> <p> Microservices architecture <p> <li> <li> <p> Java and Kotlin with Spring Boot Reactive <p> <li> <li> <p> AWS Lambda SQS S3 DynamoDB <p> <li> <li> <p> Kafka <p> <li> <li> <p> Docker Kubernetes <p> <li> <li> <p> Grafana Prometheus ELK stack <p> <li> <li> <p> Anything needed to achieve our goals <p> <li> <ul> <p> <strong> Please note <strong> This position is offered on an employee contract <strong> We offer remote work <strong> We encourage you to <strong> apply <strong> even if you dont meet all of the requirements We value your growth potential and enthusiasm <p> <p> <strong> LIKF1 <strong> <p> <p> <p> <p> <p><p>