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Salesforce Support Specialist
Company: Roku
Location: Santa Monica
Posted Mar 11, 2024
<div><b>Teamwork makes the stream work<b><b><strong>Roku is changing how the world watches TV<strong><b> <p>Roku is the 1 TV streaming platform in the US and weve set our sights on powering every television in the world Roku pioneered streaming to the TV Our mission is to be the TV streaming platform that connects the entire TV ecosystem We connect consumers to the content they love enable content publishers to build and monetize large audiences and provide advertisers unique capabilities to engage consumers<p> <p>From your first day at Roku youll make a valuable and valued contribution Were a fastgrowing public company where no one is a bystander We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines<p> <p><br ><p><div> <p><b><strong>About the role<strong><b> <p><p>We are currently seeking a meticulous and detailoriented individual to assume the position of Salesforce Production Analyst This critical role is based in either Santa Monica or New York City and holds immense importance in ensuring the seamless operation and advancement of our Salesforce platform Whether you possess a robust background in sales within the advertising space 4+ years or have acquired experience as a Junior Salesforce Administrator 23 years your expertise will play a pivotal role in contributing to the overall success of our organization<p> <p>As a Salesforce Support Specialist you will be at the forefront of maintaining and optimizing our Salesforce platform making your skills indispensable in achieving our organizational objectives This role reports to the Sr Manager Performance Product Management under the Revenue Operations team offering a unique opportunity to impact the daily operations of our team and contribute to the continuous improvement of our Salesforce environment<p> <p>If you are a motivated individual with excellent communication and relationshipbuilding skills and you are looking to make a significant impact we encourage you to apply Join our team and be a key player in ensuring the continued success of our organization in either Santa Monica or New York City<p> <p>For California Only The estimated annual salary for this position is between $72000 and $139000 annually<p> <p>Compensation packages are based on factors unique to each candidate including but not limited to skill set certifications and specific geographical location<br >This role is eligible for health insurance equity awards life insurance disability benefits parental leave wellness benefits and paid time off<p> <p><br ><b><strong>What youll be doing<strong><b> <p><ul><li>Proactively monitor and address incidents tracked in Salesforce Cases ensuring swift and effective resolutions<li> <li>Collaborate directly with supported teams offering valuable insights to resolve live issues efficiently<li> <li>Work daily with Salesforce users understanding their frustrations and providing assistance to solve issues<li> <li>Act as the goto person for Salesforcerelated concerns building relationships with users and creating an open communication channel<li> <li>Conduct troubleshooting activities and resolve production issues by implementing tactical and strategic solutions including code changes as necessary<li> <li>Perform Root Cause Analysis and Impact analysis for incidents ensuring thorough problem resolution<li> <li>Develop and maintain a comprehensive understanding of the supported applications staying ahead of potential challenges<li> <li>Collaborate with external integration teams to troubleshoot issues with their products<li> <li>Take charge of monitoring automated jobs and promptly reprocess them in the event of failures to maintain optimal system performance<li> <ul><p><br ><b><strong>Were excited if you have<strong><b> <p><ul><li>Strong experience and proficiency with the Salesforce platform either as a user or administrator<li> <li>Indepth knowledge of navigating the tool building reports and creating dashboards<li> <li>Ability to work collaboratively and crossfunctionally across teams<li> <li>Proven capability to identify and gather requirements from users and stakeholders<li> <li>Advanced skill set in Excel including data manipulation and querying<li> <li>Excellent communication skills and the ability to build relationships with Salesforce users<li> <li>Proven track record of being a goto person for users demonstrating an open and approachable demeanor<li> <li>Knowledge of the advertising industry industry best practices and understanding of the sales process for advertising sales<li> <li>Knowledge of Advertising tooling suites<li> <li>Experience in Salesforce Admin tasks such as user and license management including new user setupdeactivation roles profiles permissions and public groups<li> <li>Proficiency in Salesforce standard objects Custom Objects Custom Fields Page Layouts Visualforce Pages Apex Classes and Triggers<li> <li>Experience in Salesforce configuration changes including Flow fields validation rules page layouts record types and custom settings<li> <li>Salesforce Admin Certification<li> <ul><p><b>LICU1<b><br ><p><div><b><strong>Benefits<strong><b> <p>Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families Our comprehensive benefits include global access to mental health and financial wellness support and resources Local benefits include statutory and voluntary benefits which may include healthcare medical dental and vision life accident disability commuter and retirement options 401kpension Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs Its important to note that not every benefit is available in all locations or for every role For details specific to your location please consult with your recruiter<p> <p><br ><b><strong>The Roku Culture<strong><b> <p><p>Roku is a great place for people who want to work in a fastpaced environment where everyone is focused on the companys success rather than their own We try to surround ourselves with people who are great at their jobs who are easy to work with and who keep their egos in check We appreciate a sense of humor We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams Were independent thinkers with big ideas who act boldly move fast and accomplish extraordinary things through collaboration and trust In short at Roku youll be part of a company thats changing how the world watches TV <p> <p>We have a unique culture that we are proud of We think of ourselves primarily as problemsolvers which itself is a twopart idea We come up with the solution but the solution isnt real until it is built and delivered to the customer That penchant for action gives us a pragmatic approach to innovation one that has served us well since 2002 <p> <p>To learn more about Roku our global footprint and how weve grown visit httpswwwwearerokucomfactsheet<p> <div>
Channel Sales Engineer
Company: Kixie
Location: Santa Monica
Posted Mar 09, 2024
Kixie, a venture-backed startup in Santa Monica, is seeking a Sales Engineer to join their growing team. The role involves helping the sales team with technical challenges, driving product adoption, and communicating with customers. The ideal candidate is a problem solver, enjoys helping people, and is comfortable with technology. Benefits include competitive compensation, a fun atmosphere, and learning opportunities in a technology startup near Santa Monica Beach.
Senior Product Manager
Company: SimplePractice
Location: Santa Monica
Posted Mar 09, 2024
SimplePractice is seeking a Senior Product Manager to lead their insurance product space. The ideal candidate will have 7+ years of product management experience, preferably in health insurance, and a proven track record of turning complex problems into user-friendly solutions. Responsibilities include defining product vision, strategy, and roadmap, gaining buy-in from diverse teams, and leading the development and execution of the product roadmap. The company offers a competitive benefits program, including medical, dental, vision, life & disability insurance, 401(k) plan with company match, flexible time off, mental health resources, paid parental leave, tuition reimbursement, and more.
Internship - Program Management, Planning & Operations Analyst
Company: SimplePractice
Location: Santa Monica
Posted Mar 09, 2024
SimplePractice is a company that aims to improve the health and wellness industry by providing innovative solutions for practitioners and their clients. The company is looking for a Program Management Intern to partner with various teams to facilitate program management, planning, and operations.
Head of Public Relations & Communications
Company: SimplePractice
Location: Santa Monica
Posted Mar 09, 2024
<p><strong>About Us<strong><p> <p>At SimplePractice were changing the face of health and wellness through innovative solutions that simplify the life of health and wellness practitioners Think your neighborhood therapist nutritionist speech language pathologist or massage therapistthe small business owners who dedicate their careers to helping others Our solution provides them with an allinone platform to manage their practice and with the tools and resources to thrive as a practitioner and business owner<p> <p><strong>The Role <strong><p> <p>SimplePractice is looking for a visionary Head of Public Relations and Communications to lead our team <p> <p>This leader will be instrumental in driving earned media coverage for the SimplePractice brand to help build awareness and comprehension and transform SimplePractice from an EHR to an iconic health and wellness brand <p> <p>Reporting to our Chief Marketing Officer and part of the Marketing Leadership team this role will be a strategic thinker and an experienced leader championing ideas and activations that will set new industry standards This role will also provide strategic counsel to the President and key members of the executive team to help develop company thought leadership and manage executive voice and speaking engagements<p> <p><strong>Responsibilities<strong><p> <ul><li>Elevate SimplePractice brand through development and implementation of creative approaches to attract media attention and interest whether that is through unique partnerships product stories creative pitching experiential activations oneofakind events or leaning into trends and the cultural zeitgeist in a way that is authentic for the brand This role relies on a continual focus on communication trends and themes externally As part of the responsibilities the Head of PR amp Communications will need to develop a broad awareness of the external environment and its applicability to communications<li> <li>A critical component of this role is to use the candidates already established extensive media relationships in health tech and small business consumer outlets and other key outletsjournalists in order to continually pitch stories<li> <li>The individual in this role is responsible for creating editing and developing their own PR materials as well as overseeing the teams development of all related PR materials including messaging news releases executive briefs talking points presentations and pitches among other documents<li> <li>Work closely with data and research teams to identify data storytelling showcasing momentum of the product in helping customers achieve impact as well as telling wider cultural stories about mental health access that drive earned media coverage<li> <li>Develop and execute on a solid community strategy that engages the target audience including customers builds brand advocacy trust and positions the brand as a thought leader and a trusted resource<li> <li>Develop and manage all aspects of PR and comms including media outreach developing an earned media and thought leadership strategy for customer and trade events and in partnership with social influencers ambassadors<li> <li>Manage editorial of Communications as well as provide guidance to senior leadershipkey spokespeople for external speaking opportunities<li> <li>Play strong senior strategic role in helping to shape and optimize omnichannel marketing plan<li> <li>Ensure big seasonal brand and product ideas are powerfully brought to life through activations by partnering with creative and production teams<li> <li>Work closely with EngageSmart Comms as needed to amplify key brand moments bolster executivebrand thought leadership around strategic initiatives and buildprotect Brand and Company reputation<li> <li>Lead first line comms crisis mitigation relative to specific incidents inclusive of media statements internal comms response management with stakeholders and development of further preparedness plans<li> <li>Help drive Employee Engagement in alignment with Cultureexperience team and in partnership with HR to engage our people across the brand through both enterprisewide initiatives and brandspecific comms and experiences<li> <ul><p><strong>Desired Skills and Experience<strong><p> <p>Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows<p> <ul><li>An exceptional portfolio reflecting 15+ years of communications experience in public relations Demonstrated indepth knowledge of public relations media relations and healthtech and or small business consumer tech media Experience leading a PR organization as well as overseeing the work of PR agencies<li> <li>Superior communications skills both verbal and written Ability to develop and implement highly effective strategic and measurable communications plans<li> <li>Outstanding interpersonal skills to effectively build relationships and interact with associates at all levels within the organization and with the general public<li> <li>Develop and direct strategies for public relations media relations community partnerships and crisis communications in ways that align with and enhance the brand and our reputation<li> <li>Understands the role of communications in driving a strategic plan and business growth and has proven experience in tying communications efforts to business results<li> <li>Passionate about SimplePractice mission <li> <li>Strong and inspiring communicator and storyteller with proven ability to write copy and deliver communications that inspire and deliver results<li> <ul><p><strong>Base Compensation Range<strong><p> <p>$200000 $250000 annually<p> <p>Base salary is one component of total compensation Employees may also be eligible for an annual bonus or commission Some roles may also be eligible for overtime pay<p> <p>The above represents the expected base compensation range for this job requisition Ultimately in determining your pay well consider many factors including but not limited to skills experience qualifications geographic location and other jobrelated factors<p> <p><strong>Benefits<strong><p> <p>We offer a competitive benefits program including<p> <ul><li>Medical dental vision life amp disability insurance<li> <li>401k plan with company match<li> <li>Flexible Time Off FTO wellbeing days paid holidays and summer Fridays<li> <li>Mental health resources<li> <li>Paid parental leave amp Backup Care<li> <li>Tuition reimbursement<li> <li>Employee Resource Groups ERGs<li> <ul><p><strong>California Job Applicant Privacy Notice<strong><p> <p>Thank you for your interest in opportunities at SimplePractice LLC SimplePractice or us or we or our Please note that when you submit your resume or application materials to us for employment purposes you are subject to the SimplePractice California Job Applicant Privacy Notice <p> <p><strong><span id=m1621214006982048391m6845499209137127035gmaildocsinternalguid91144e987fff03fc69007b622e04c05c>For more information about our privacy practices please contact us at privacysimplepracticecom<span><strong><p>
Analyst
Company: RPA
Location: Santa Monica
Posted Mar 08, 2024
RPA, an independent advertising agency based in Santa Monica, California, is seeking an Analyst to join their Analytics and Insights team. The role involves working on Red Lobster research and analytics, leading campaign measurement plans, and crafting compelling narratives for various digital media channels. The ideal candidate should have 1 year of analytics experience, proficiency in data visualization tools like PowerPoint or Tableau, and strong analytical and statistical skills. The position requires a self-starter with excellent organization, project management, and time management skills, as well as strong client management abilities. The salary range for this exempt position is $65,000 - $75,000 annually.
Senior Search & Recommendations Engineer
Company: FIGS
Location: Santa Monica
Posted Mar 11, 2024
<p>FIGS is looking for a Senior Search amp Recommendations Engineer to join our team and take ownership over our Search amp Recommendations platforms and capabilities Were looking for a selfstarter who can work independently to build out search and recommendations services that will power FIGS ecommerce site and app Well use these services to handle customer product searches product recommendations product listing ranking optimization personalization etc <p> <p>Our backend services are written in Java with Spring Boot and our frontend end is written in React All of our custom services are dockerized and deployed on AWS using EKS We use CircleCI as our build and integration platform We use Datadog and OpsGenie for our monitoring setup<p> <p><strong>What youll do<strong><p> <ul><li>Work as an engineer independently to iterate on our Search platform and build out recommendation services to power experiences on wearfigscom<li> <li>Partner with our product and engineering teams to brainstorm creative solutions to address business challenges<li> <li>Build scalable maintainable and performant backend services<li> <li>Build and maintain services that help us integrate and aggregate core ecommerce data from our various internal and vendor platforms<li> <li>Improve our operational efficiency by automating core processes<li> <li>Provide clear and constructive feedback via code reviews<li> <li>Work with fellow engineers to maintain the quality readability and integrity of our codebase<li> <li>Participate in oncall schedules and writing reliable code <li> <ul><p><strong>Qualifications<strong><p> <ul><li>Bachelors Degree or equivalent work experience<li> <li>7+ years building backend services and platforms<li> <li>5+ years of experience building cloud native architectures in AWS<li> <li>Experience working with message systems like SQS and Kafka<li> <li>Experience with graph databases like Neo4j and Neptune<li> <li>Experience with search technologies such as Solr ElasticSearch or OpenSearch<li> <li>Strong computer science and software design fundamentals<li> <li>Awareness of common cloud security vulnerabilities and how to avoid them<li> <li>Demonstrated ability to architect scalable and maintainable serviceoriented infrastructure<li> <ul><p><strong>Bonus points for<strong><p> <ul><li>Experience working alongside Shopify Spree BigCommerce or other ecommerce platforms<li> <li>Experience working alongside fulfillment and warehouse management platforms<li> <li>Experience with Docker Terraform Shell and other standard tooling<li> <li>Experience setting up CICD build processes and pipelines<li> <li>Experience working with content management systems especially Contentful<li> <ul><p><strong>Other must haves<strong><p> <ul><li>Desire to learn We build solutions to problems We are not looking for specific experience with our tech stackjust the willingness and sufficient experience with an equivalent stack to pick it up fast<li> <li>Excellent communication skills We rely on direct communication between our engineers and product managers An ability to read requirements identify edge cases and clearly document your engineering decisions will be crucial to your success and the teams as well<li> <li>Collaboration we work in small crossfunctional teams and as individual engineers We are not afraid of challenges and working together to tackle them<li> <li>Positive attitude we are selfstarters who love to solve problems with technologies<li> <ul><p><strong>FIGS Compensation and Benefits<strong><p> <p><em>Pay Range<em><p> <ul><li><span>At FIGS your base salary is one part of your total compensation package This roles base salary range is between $140000 and $180000 Actual base salary is determined based on a number of factors including but not limited to your relevant skills qualifications and years of experience <span><li> <ul><p><em>Additional Compensation and Benefits <em><p> <ul><li><span>Equity All FIGS employees have the opportunity to own shares of FIGS stock through our newhire equity program Additionally FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan <span><li> <li>Annual bonus This position is eligible to participate in the FIGS annual bonus program<li> <ul><ul><li><span>Other compensation and benefits offered include <span><li> <ul><li><span>Comprehensive benefits and perks package focused on your wellbeing including premium medical dental and vision coverage and full access to wellness services through Breethe and Classpass 100 FIGSsponsored life insurance and disability insurance <span><li> <li><span>Amazing 401k program with a company match up to the first 6 of your contribution<span><li> <li><span>Generous paid time off We have 12 company holidays For salaried team members we offer flexible vacation For our hourly team members we offer up to 3 weeks of accrued vacation<span><li> <li><span>Meaningful time away for baby bonding including parental leave new parent care meals and a transition back to work for primary caregivers<span><li> <li><span>FIGS sponsored Uber Eats voucher for inoffice weeks<span><li> <li><span>Personalized discount code for 50 off all FIGS products along with a separate code to share with family and friends to enjoy a 25 discount sitewide<span><li> <li><span>Access to FIGS Vet Discounted Pet Daycare Discounted Pet Insurance and so much more<span><li> <ul><ul><p><em><span>Benefits eligibility is determined by hour requirements and length of service <span><em><p> <p><br ><p><p><strong>A little bit about us<strong><p> <p><span>FIGS Inc is a founderled directtoconsumer healthcare apparel and lifestyle brand that seeks to celebrate empower and serve current and future generations of healthcare professionals We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort durability function and style all at an affordable price With the largest DTC platform in healthcare apparel we sell our products to a rapidly growing community of loyal customers Through these customer relationships FIGS has built a community and lifestyle around a profession revolutionizing the large and fragmented healthcare apparel market and becoming the industrys categorydefining healthcare apparel and lifestyle brand<span><p> <p><span>Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale Founded alongside FIGS in 2013 Threads for Threads donates scrubs to healthcare professionals working in resourcepoor countries around the world <span><p>
Junior Data Engineer
Company: goop.com
Location: Santa Monica
Posted Mar 10, 2024
goop, a lifestyle platform founded by Gwyneth Paltrow, is seeking a Jr. Data Engineer. The role involves unifying and processing data from various business areas, developing and maintaining data systems, and ensuring data quality. The ideal candidate should have 2+ years of experience in backend software development, data engineering, and large-scale data transformations. Proficiency in Python, SQL, and cloud computing (AWS, EC2, S3, Athena, Lambda) is required. The position offers a competitive salary, comprehensive benefits, and a unique work philosophy that values creativity, innovation, and camaraderie.
Senior Manager, Analytical Data Solutions - Digital Marketing
Company: Gilead Sciences, Inc
Location: Santa Monica
Posted Mar 09, 2024
Kite Pharma is seeking a Senior Manager, Analytical Data Solutions, Digital Marketing. The role involves designing and developing data solutions for US Kite Marketing & Omnichannel business units, owning the Marketing Data Hub, and KPI calculations. The position is based in Santa Monica, CA, but remote arrangements may be considered. Key responsibilities include facilitating product roadmap and delivery for digital marketing and omnichannel reporting, translating business insights needs to analytics solutions, and leading roll-out of data solutions through training and communication plans. The ideal candidate should have a deep understanding of data management technology platforms, data democratization practices, and visualization resources. Preferred qualifications include experience with pharmaceutical/healthcare data sets, business/company harmonization, and professional experience in life sciences, consulting, or modern data technology.
Manager, Decision Science
Company: ZipRecruiter
Location: Santa Monica
Posted Mar 10, 2024
ZipRecruiter, a leading online employment marketplace, is seeking a Decision Science Manager for Job Seeker Experience. The role involves partnering with leadership across product management, engineering, and design to drive the development, prioritization, and planning of the product roadmap. The successful candidate will lead and develop a team of Decision Scientists, transform insights into decisive actions, and drive product development decisions using a data-first approach.
Data Scientist
Company: goop.com
Location: Santa Monica
Posted Mar 10, 2024
goop, a lifestyle platform founded by Gwyneth Paltrow, is seeking a Data Scientist to enhance and develop machine learning models. The role involves working cross-functionally with various teams, designing and deploying production-level models, and collaborating with stakeholders to improve customer experience. The ideal candidate should have a degree in a quantitative field, 3+ years of data science experience, advanced Python skills, and experience with AWS infrastructure and data tools.
Media Planner
Company: RPA
Location: Santa Monica
Posted Mar 09, 2024
RPA is an independent advertising agency that prioritizes people, offering a supportive culture, diverse teams, and opportunities for career growth. They are seeking a Media Planner with 2+ years of experience in media planning and buying, proficient in tools like Guidelines, ComScore, and MediaOcean. The role involves managing full cycle campaigns, leading meetings, and collaborating with multiple RPA teams. The salary range is $60,000 - $67,000 annually.