Bilingual Jobs in USA
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Part Time Care Advocate
Company: Tomorrow Health
Location: USA
Posted Mar 14, 2024
<p class=jobDescription> <p> <strong> Care Advocate PartTime Customer Experience Team Start date April 8th 2024 or April 15th 2024 <strong> <p> <p> Tomorrow Health enables exceptional healthcare for patients and their families in the place they want to be most home At Tomorrow Heath we build technology that rewires the way homebased care is ordered delivered and paid for Tomorrow Health connects patients providers health plans and homebased care suppliers to ensure patients receive the correct and timely care they need to remain healthy at home <p> <p> We believe in putting patients first that many perspectives are stronger than one and in treating those we serve just as we would our own family members We hope youll join us if youre passionate about improving healthcare delivery leveraging technology to help people and working in a collaborative diverse environment <p> <p> <strong> THE TEAM <strong> <p> <p> The Customer Experience team is responsible for handling inbound and outbound inquiries from patients providers suppliers and other clients via phone fax and email along with processing orders to ensure a smooth patient experience <p> <p> <strong> THE ROLE <strong> <p> <p> As a member of our Customer Experience Team you will be working at the heart of what sets us apart You will manage order intake performing internal workflows to capture and process patient orders endtoend remotely engaging with patients and caregivers through incoming and outgoing communications via phone email and other communication platforms and interfacing with our healthcare partners You should embrace the flexibility of an earlystage startup Were looking for those who have the capability and desire to work in rapidlychanging environments with many moving pieces <p> <p> <strong> RESPONSIBILITIES <strong> <p> <ul> <li> <p> Interact with our patients and providers via phone email and text These interactions may include <p> <ul> <li> <p> Order intake and prescription retrieval with providers <p> <li> <li> <p> Order confirmations with patients and providers <p> <li> <li> <p> Order status updates with suppliers and patients <p> <li> <li> <p> Policy and eligibility clarification with health insurance payors <p> <li> <ul> <li> <li> <p> Utilize internal resources and tools to manage multiple types of outreach simultaneously and with different stakeholders ensuring that all patient needs are being met in a timely manner <p> <li> <li> <p> Process orders by reviewing faxes documentation and prescriptions and processing orders in our internal order management system <p> <li> <li> <p> Proactively employ a sense of persistence and urgency to ensure patients are cared for and their orders are processed in a timely manner <p> <li> <li> <p> Communicate with all stakeholders tactfully and professionally <p> <li> <ul> <p> <strong> REQUIREMENTS <strong> <p> <ul> <li> <p> Comfortable working in a parttime capacity typically 2027 hours per week Must be available during daytime hours 800am500pm MondayFriday <p> <li> <li> <p> 1+ years of experience in a customer success or service role healthcare experience or knowledge is a plus <p> <li> <li> <p> Deep interest in improving customer experience and the ability to see the connection between customer experience and overall business growth <p> <li> <li> <p> An empathetic collaborative person with experience working in fastpaced and highgrowth environments <p> <li> <li> <p> Bilingual English and Spanish fluency in reading writing and speaking is a plus <p> <li> <li> <p> An excellent communicator with comfort and competency to speak with multiple clients a day professional phone etiquette along with excellent verbal written and interpersonal skills <p> <li> <li> <p> Ability to multitask manage time effectively stay organized and maintain attention to detail <p> <li> <li> <p> Proficient computer skills including Google Suite Salesforce or other CRM systems ticketing systems like ZenDesk Slack a plus <p> <li> <li> <p> This is a remote position so you will be required to have the following <p> <ul> <li> <p> Internet services with a minimum speed of 15 Mbps download and a minimum of 3 Mbps upload You can test your internet speed at wwwspeedtestnet or by contacting your service provider <p> <li> <li> <p> Access to a HIPPA compliant private workspace <p> <li> <ul> <li> <li> <p> <strong> Available to start on April 8th 2024 or April 15th 2024 <strong> <p> <li> <ul> <p> Salary range for this position $1500$1600 per hour Our parttime teammates also qualify for additional wellness resources including a monthly wellness reimbursement access to a 401k retirement plan and more <p> <p> Learn more about our core values and working with us on our <a class=fontbold underline fontbold underline fontbold underline href=httpshometomorrowhealthcomcareers rel=noopener noreferrer nofollow target=blank> careers <a> page <p><p>
Tax Expert - CPA or EA - Work from Home
Company: Intuit
Location: USA
Posted Dec 15, 2023
The expected base pay range for this position is NY $$27.00 - $$36.00 CO $$25.70 - $$34.20 CA $$27.00 - $$36.00 WA $$27.00 - $$36.00. Share this job: Help us maintain the quality of jobs posted on We Work Remotely. Apply for this position Share this job: Help us maintain the quality of jobs posted on We Work Remotely. Apply for this Position Please ensure you meet geographic and skills requirements before applying. Pay offered is based on factors such as job-related knowledge skills experience and work location. Bilingual (English/Spanish) communication skills (written & spoken) a plus Must reside in the United States. Related Jobs See more Management and Finance jobs → View Company Profile Listening to the Other Side – Wanted: Finance/tax/legal person with interest in geopolitics – and who cares about how the world works featured Full-Time / Anywhere in the World View Company Profile Intuit Credentialed Tax Expert - Bilingual Spanish featured Full-Time / USA Only View Company Profile Intuit Tax Associate - Work from Home featured Full-Time / USA Only Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Apply defined practices procedures and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Intuit provides a competitive compensation package with a strong pay for performance rewards approach.
Bilingual Sr. Content Strategist
Company: Bixal
Location: USA
Posted Mar 15, 2024
<div><b><u style=fontsize 18px>Location<u><b><div><div>This role can work remotely from anywhere in the USA You must be legally authorized to work in the US Bixal does not provide visa sponsorship <div><div><br><div><div><b style=fontsize 18px><u>What Will You Do<u><b><div><div>Bixal has an exciting opportunity to help accelerate digital transformation across the federal government to improve the publics experience with a range of government services As consultants to our federal clients you will be part of a crossfunctional team applying humancentered design methods and innovation to deliver enterprise modernization at scale This role is uniquely positioned to positively impact digital civic engagement <div><div> <div><div>At Bixal you will join a multidisciplinary collective of researchers designers strategists and product managers creating innovative digital products services and experiences that have a positive impact on the American public and communities around the world <div><div> <div><div>As a Sr Content Strategist you will apply humancentered design principles to develop content strategies and implement methods and practices to help client agencies solve business problems better engage with customers increase audience reach and engender customer trust and confidence This role is involved throughout the lifecycle of a project owning the entirety of the content strategy planning execution and evidencedbased optimizations to drive engagement across products <div><div> <div><div>The Sr Content Strategist will be expected to fully understand customer journeys and will be responsible for aligning user needs with business goals and priorities This role will work in collaboration with user researchers and data analysts to develop actionable insights about user behaviors and implement datainformed optimizations to the content strategy <div><div> <div><div>This projects needs include improving services for Spanishspeaking communities and supporting the lived experience of those communities and as such <b>you must be bilingual fully proficient in Spanish and English<b><b style=fontsize 105pt> <b><div><br><br><div class=h3>Responsibilities<div><li style=>Analyze customer experiences to develop content strategies for digital properties <li><li style=>Define and implement content management processes including conducting routine content inventories audits and evaluations for quality usability accessibility and inclusivity <li><li style=>Define editorial standards and processes including style and formatting guidelines <li><li style=>Produce content models metadata taxonomies and sitemaps <li><li style=>Collaborate with UX researchers and designers on content design and information architecture <li><li style=>Prepare organize and publish content ensuring the application of plain language guidelines and accessibility practices eg Section 508 and WCAG<li><li style=>Collaborate with data analysts to optimize content for search engines social media and other distribution channels utilizing keyword research customer insights and analytics to improve content visibility and audience reach via digital channels <li><li style=>Write edit and test copy on digital platforms and products as needed <li><br><br><div class=h3>Qualifications<div><li style=>57 years of experience developing and implementing content strategies for large websites or applications 10 years of total professional work experience <li><li style=>Bachelors degree in communications journalism marketing or related field a degree with a digital focus is preferred or other combination of education training and certifications<li><li style=>Bilingual in Spanish and English must pass a written and conversational assessment <li><li style=>Strong understanding of humancentered design strategies methods and approaches and how content strategy fits in and elevates UX and product design deliverables and solutions <li><li style=>A portfolio of work that demonstrates a strong understanding of content strategy deliverables eg content strategies content models content designs UX writing <li><li style=>Strong consultation and collaboration skills comfortable facilitating meetings and workshops with crossfunctional project teams <li><li style=>Experience in writing revising sourcing and aggregating content <li><li style=>Experience using voice of the customer data and analytics to support content strategy <li><li style=>An understanding of plain language guidelines and accessibility standards Section 508 WCAG <li><li style=>Experience working with content management systems andor digital experience platforms including creating and managing plans for migrating content from legacy to modernized content management solutions<li><li style=>Must be able to pass and maintain a Public Trust security clearance<li><br><br><div class=h3>Nice to Haves<div><li style=>Masters degree <li><li style=>Consultingagency experience <li><li style=>Experience working within Agile teams<li><li style=>Previous work with federal government agencies or initiatives<li><li style=>An understanding of digital marketing concepts and practices aligning content strategy with marketing programs <li><div><u style=fontsize 18px><b>Perks amp Benefits<b><u><div><div>Competitive base salary<div><div>Flex hours<div><div>Work from home flexibility<div><div>401K with matching incentive<div><div>Parental Leave<div><div>Medicaldentalvision benefits<div><div>Flex Spending Account<div><div>Company provided shortterm disability<div><div>Company provided life insurance<div><div>Commuter benefits<div><div>Generous PTO<div><div>11 Paid holidays<div><div>Professional development opportunities<div><div>New business referral bonus<div><div><br><div><div><b>Please note that candidates selected may undergo a background investigation and if applicable meet eligibility requirements for suitability<b><div><div><br><div><div><i>Bixal is an equal opportunity and affirmative action employer It ensures equal employment opportunity without discrimination or harassment based on race color religion sex including pregnancy childbirth or related medical conditions sexual orientation gender identity or expression age disability national origin marital or domesticcivil partnership status genetic information citizenship status veteran status or any other characteristic protected by law We are dedicated to promoting diversity equity and inclusion within our organization and beyond<i><div><img src=httpsremotivecomjobtrack1900049blankgifsource=publicapi alt=>
Bilingual Inside Sales Associate
Company: First Help Financial
Location: USA
Posted Dec 12, 2023
Diversity and InclusionFHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. Growth - Company growth provides unprecedented career growth. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself. Additionally, you will be involved with the Funding Department, serving funders, collecting necessary documents to get the loan booked. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We will make accommodations when interviewing anyone with special needs. Your responsibilities include: Follow-up with dealers on all eligible applications after approval Negotiate with dealerships to win as many deals as possible with best possible terms for FHF (maximize FHF’s “win-rate” for approved applications) Assist the dealer as single point of contact for all communication with internal FHF teams Monitor dealer behavior to pick up red flags for dealer risk Support Outside Sales team with specific dealer-related initiatives to increase volume Support Servicing and Collections team to handle dealer complaints or other conflicts Manage the list of open applications to ensure timely follow-ups with dealers Overall, manage all aspects of dealer communication across various internal FHF stakeholders to ensure a seamless experience for dealers What you bring: Demonstrated historical career stability BA/BS degree required and/or equivalent work experience 1 year of previous sales or banking experience Bilingual (English/Spanish) Excellent communication skills Ability to multitask, self-reliant Proficient knowledge of Excel and Outlook FHF Benefits: Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us. Culture - We are believers in maintaining a healthy work-life balance. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you. You will manage the follow up process, helping Underwriting and the Inside Sales team with originations and relationship between FHF employees and dealers.
Techncial Support Agent
Company: Punchh
Location: USA
Posted Mar 05, 2024
<div class=contentintro><p style=textalign>Hi there Were PAR and our purpose is<p> <p style=textalign><strong>To deliver solutions that connect people to the restaurants meals and moments they love<strong><p> <p style=textalign>We take that responsibility very seriously As a leading provider of technology to the top restaurant brands in the world were calling all rebels instigators idealists and builders to join our constantly growing team<p> <p style=textalign>PAR invented the first standalone point of sale terminal over 40 years ago yet we operate much like a startup at the forefront of restaurant technology Today our solutions span Customer loyalty engagement restaurant management payment services drivethru and full POS integrations These solutions are used to serve tens of millions of guests every day in over 120 countries <p> <p style=textalign>Our mission is to build the number one restaurant technology company in the world and were off to great start<p> <p>We believe that our ambition is only limited by our ability to attract and retain great people people who are up for the challenge to change the game with us If it sounds like you belong here we should meet<p> <p> <p><div><p> <p> <p><strong><u>Location <u><strong> Remote Unites States<p> <p><strong><u>Position Description <u><strong><p> <p>Our remote Call Center is looking for a careerdriven individual who likes a fastpaced support role This is an entry level position with a lot of room for growth and upward mobility We promote from within so this is a chance to get in on the ground floor and work your way up If you like working with computers customer service and a fastpaced work environment please apply <p> <p><strong><u>Why We Need You <u><strong><p> <ul style=> <li style=>Provide first level problem solving for Point of Sale POS hardware and software and other PAR products including but not limited to operational and technical problems<li> <li style=>Utilize service management systems for gathering and maintaining service incident data<li> <li style=>Contribute to the KCS knowledge management system and adhere to and continually review published escalation and workflow procedures based on ISO 9000 and departmental written workflow procedures<li> <li style=>Ability to work a variety of shifts including weekends holidays and overtime as requested perform to defined standards carry out special work assignments and meet all conditions of employment<li> <li style=>Work in a team environment participating as a team member focusing on continuous improvement and total customer satisfaction and building a relationship with our customers<li> <li style=>Perform customer service administrative task as assigned and understand customer database and processing customer part requests<li> <li style=>Work within KCS environment required testing to reach preferred status as requested<li> <li style=>Decisions are limited and routine for which clearly defined procedures are documented<li> <li style=>Must display genuine concern and ownership for customers situations<li> <li style=>Exercise sound judgement and analytical skills in determining a resolution to problems<li> <li style=>Provide and obtain general information which is technical in nature<li> <li style=>Work with moderate supervision<li> <li style=>Additional contacts are PAR and thirdparty service management and field engineers<li> <ul> <p><strong><u>What Were Looking For <u><strong><p> <ul style=> <li style=>1 year of Customer Service experience <strong>minimum<strong><li> <li style=>Problem solving communication skills typing and basic Windows computer knowledge is <strong>required<strong><li> <li style=>Highly reliable internet <strong>required<strong> with Broadband or fiber<li> <li style=>Call Center experience is highly preferred If its Technical Support or Helpdesk specific your application will stand out<li> <li style=>Networking experience is desired<li> <li style=>Ability to work at a secondary location in case of ISP outage<li> <li style=>AAS degree in electronics technology computer science or its equivalent is a plus<li> <li style=>A+ certification and Microsoft certifications are preferred <li> <li style=>Networking+ certification is another major plus <li> <li style=>Bilingual Spanish speakers a<strong> PLUS<strong><li> <ul> <p><span style=textdecoration><strong>Who We Are<strong><span><p> <p>At PAR we believe we will win or lose through the culture we build<p> <p>Our culture is built on 4 values<p> <ul style=> <li style=>Speed we are the kind of people who do not wait for the elevator<li> <li style=>Ownership we want owners not renters<li> <li style=>Focus success is built from focusing on what matters most<li> <li style=>Winning Together for PAR to win we need our customers our employees our suppliers our shareholders and our community to succeed<li> <ul> <p>We believe by committing to these values and more we can build a cultural moat that combined with our products will create years of longterm success<p> <p><span style=textdecoration><strong>Shift Options<strong><span><p> <p>MondayFriday 500am130pm EST<p> <p><span style=textdecoration><strong>Pay rate<strong><span> <p> <p style=margin>The hourly rate for this position is $1921 USD per hour commensurate with work location experience skills certifications education and prior accomplishments<p> <p style=margin>The position may be eligible for additional compensation including a bonus commission andor equity as applicable<p> <p style=margin> <p> <p style=margin><span style=textdecoration><strong>Interview Process<strong><span><p> <p>The Interview Process will include a<strong> live technical assessment<strong> of the below foundational hardware and software troubleshooting skillsknowledge required for the role<p> <ul style=> <li style=>Hardware basic troubleshooting of hardware and interfacing components<li> <li style=>Networking Hardware and IP addresses<li> <li style=>Windows Event Viewer Command Prompt<li> <ul> <p> <p> <p style=margin> <p><div class=contentconclusion><p> <p> <p>PAR is proud to provide equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion sex national origin age disability or genetics We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws If youd like more information about your EEO rights as an applicant please visit the US Department of Labors website<p><div><img src=httpsremotivecomjobtrack1899829blankgifsource=publicapi alt=>
Bilingual Sourcing Partner
Company: RippleWorks
Location: USA
Posted Jan 11, 2024
Rippleworks Foundation is a global organization dedicated to supporting social ventures. They provide practical support, unrestricted funding, and various programs like Rippleworks Projects, Leaders Studio, and Capital. Their mission is to improve lives by addressing operational challenges and providing leadership development. Rippleworks is committed to diversity, equity, inclusion, and belonging, and has been recognized as one of the World's Most Innovative Companies and Best Workplaces for Innovators. They are currently hiring a Sourcing Partner to expand their Expert Network, a community of executive-level volunteers who share their wisdom with social ventures. The role involves sourcing, calibrating profiles, building relationships, and matching executives for Rippleworks Projects opportunities.
Bilingual Personal Injury Case Manager
Company: TORKLAW
Location: USA
Posted Feb 10, 2024
TorkLaw, a fast-growing personal injury law firm, is seeking a motivated Case Manager with 3+ years of experience. The Case Manager will handle pre-litigation cases, manage client relationships, and collaborate with attorneys and support staff. Key responsibilities include strategic case management, file organization, communication, document preparation, evidence compilation, property damage claim resolution, lien negotiation, deadline tracking, and medical treatment coordination. TorkLaw values authenticity, pursuit of excellence, continuous learning, ownership, results-driven approach, respect, and integrity. Benefits include competitive salary, holidays, vacation, sick leave, medical insurance, optional additional insurance plans, 401(k) with company match, and regular firm events.
Associate Director, Business Development
Company: lisinskilaw
Location: USA
Posted Feb 19, 2024
<p>We are seeking a highly skilled and motivated Business Development Leader As Associate Director of Business Development you will play a critical role in bridging the gap between our business needs and operational solutions within the Firm You will collaborate with various stakeholders to gather document and analyze business requirements translating them into functional and technical specifications that drive successful business strategies throughout the Firm<p> <p> <p> <p> Point of Contact between the Business Development Legal Team and Marketing Team <p> <p> Present data and speak about reports to Business Development upper management<p> <p> Monitor client virtual appointments for errors fraudulent activity and appointments completed<p> <p> Conduct weekly oneonone coaching with managers on the following metrics Case type Knowledge Department Numbers conversion rates revenue and projections Intake form corrections Intake Appointment Issues and Billing<p> <p> Assist managers with department operations and case type knowledge<p> <p> SidebySide selling with the virtual call team QC sales calls and approving discounts<p> <p> Assist Managers with driving revenue client conversion and client experience<p> <p> Motivate the team with positive reinforcement patience and engagement<p> <p> Point of contact and source for Virtual Call Team Intakes Intake Support and Retentions to get answers on questions regarding office process procedures and case types<p> <p> Ensure that escalations are scheduled for Client Success Coordinator tasks<p> <p> Maintain incoming and outbound calls at target goals daily<p> <p> Review and manage Litify for intake schedules and appointment distribution within the firm<p> <p> Handle High Priority in client escalations<p> <p> Assist with Virtual Call Team Intakes Intake Support and Retentions Interviews and onboarding for their remote virtual teams <p> <p> <p> <p>Qualifications amp Required Skills<p> <p> Excellent verbal and written communication skills <p> <p> World class customer service skills<p> <p> Excellent time management skills with proven ability to meet deadlines and time manage themselves and others including ability to prioritize tasks and to delegate when appropriate<p> <p> Impeccable organizational skills and attention to detail<p> <p> Strong analytical and problemsolving skills<p> <p> Enjoy working in a fastpaced results driven environment with ability to motivate and drive team engagement<p> <p> Proficient with Microsoft Office Suite DropBox and Case Management or related software<p> <p> Bilingual SpanishEnglish<p> <p> <p> <p>Education and Experience<p> <p> Bachelors Degree Business Managementpreferred not required<p><img src=httpsremotivecomjobtrack1897842blankgifsource=publicapi alt=>
Workday Consultant
Company: MentorWorks Education Capital
Location: USA
Posted Dec 15, 2023
BIRT Experience is preferred. (Compensation, Advanced Compensation) Ulti Pro experience Workday Studio Experience is preferred. Excellent communication skills both written and oral, interpersonal, organizational skills, and problem solving ability to work with non-technical end users on complex issues. Explain technical details in a plain, clear and simple manner. Sponsorship is not available for this position. Configured Merit, Bonus, One Time Payment and Stock plans. Ability to work independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment. Ability to collaborate globally and work cross-functionally with other teams. ** Experience creating Custom Merit Statements is an additional skill.
Delivery Program Manager
Company: Five9
Location: USA
Posted Feb 10, 2024
<div class=contentintro> <p><img alt= height=50 src=22httpswwwfive9comthemescustomfive9themeimageslogosvg22 width=95><p> <p>Join us in bringing joy to customer experience Five9 is a leading provider of cloud contact center software bringing the power of cloud innovation to customers worldwide <p> <p>Living our values everyday results in our teamfirst culture and enables us to innovate grow and thrive while enjoying the journey together We celebrate diversity and foster an inclusive environment empowering our employees to be their authentic selves <p> <div> <p> <p> <div> <div class=Paragraph>As a key contributor to the Professional Services Team the ideal candidate will be a passionate selfmanaged individual who can work well with a cohesive team to help delight customers and grow business<div> <div class=Paragraph> <div> <div class=Paragraph><strong><em>We are actively building our pipeline for future opportunities which could be six to nine months away We welcome applicants that understand this position is for future openings <em><strong><div> <div> <div> <div> <div><strong>Key Responsibilities<strong><div> <ul style=> <li style=>Lead and manage all daytoday operational and tactical aspects of multiple Implementation projects<li> <li style=>Effectively communicate plans progress and status updates to both internal staff and customer stakeholders<li> <li style=>Collaborate with associated project managers and partners to ensure a streamlined implementation of all products<li> <li style=>Identify project risks and implement appropriate mitigation plans<li> <li style=>Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization<li> <li style=>Maintain and update all internal applications associated with implementation projects<li> <li style=>Articulate the value of Five9s Professional Services through presentations demonstrations and open discussion with customers<li> <ul> <div><strong>Key Qualifications<strong><div> <ul style=> <li style=>Minimum of 57 years in an Implementation Professional Services Project Management or Technical Consulting position Call Center industry experience is highly desired<li> <li style=>Heavy experience with managing multiple projects across multiple customers simultaneously while requiring little or no oversight andor direction<li> <li style=>Experience managing implementations of Five9 TDM andor VoIP Call Center solutions Genesys Avaya Cisco Aspect LiveOps Contactual InContact Interactive Intelligence andor CosmoCom is highly desired<li> <li style=>Strong knowledge of CRM and Lead Management solutions Salesforce Siebel NetSuite RightNow Leads360 andor LeadMailbox is desired<li> <li style=>Must be willing to travel up to 10 or as needed regionally with some national and international travel possible valid passport required<li> <li style=>Excellent verbal and written skills required<li> <li style=>BABS or equivalent experience is required<li> <li style=>PMP or PRINCE2 Certification preferred<li> <ul> <div> <div> <div><strong>Key Skills<strong><div> <ul style=> <li style=>Must possess a strong combination of project management skills technical call center expertise and client development<li> <li style=>Must be an expert at developing and maintaining positive and productive relationships with clients impeccable communication skills and ability to understand clients needs is imperative<li> <li style=>Must be a natural leader Able to build collaborative relationships with supervisors and peers Able to delegate responsibilities with ease Able to provide constructive feedback and praise Able to understand and educate others<li> <li style=>Strong knowledge of SaaS Networking Internet concepts CRM WFM PBX Dialer ACD CTI VoIP IVRVRU and Call Center practices Experience with WFO Applications is a plus<li> <li style=>Must be strategic thinker Able to understand the BigPicture Able to think quickly and adeptly when solving complex problems Exceptional with time management and organization<li> <li style=>Bilingual skills a plus<li> <ul> <p> <p> <p> This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations For candidates who reside within 50 miles of our San Francisco or San Ramon locations this role will be Hybrid <p> <p> <p> <p>LIFI<p> <p> <p> <div class=contentconclusion> <p>Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills The more inclusive we are the better we are Five9 is an equal opportunity employer <p> <p>View our privacy policy <a href=22httpswwwfive9comptptlegal22 rel=nofollow target=blank>httpswwwfive9comptptlegal<a> <br>California residents view our Privacy Notice here <a href=22httpswwwfive9comlegalcandidatenoticeca22 rel=nofollow>httpswwwfive9comlegalcandidatenoticeca<a> <p> <p>Note Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9 <p> <p> <p> <p>Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom Germany Philippines Portugal and Australia <p> <div> <img src=httpsremotivecomjobtrack1895705blankgifsource=publicapi alt=>
Credentialed Tax Expert - Bilingual Spanish
Company: Intuit
Location: USA
Posted Dec 15, 2023
The expected base pay range for this position is NY $$27.00 - $$36.00 CO $$25.70 - $$34.20 CA $$27.00 - $$36.00 WA $$27.00 - $$36.00. Share this job: Help us maintain the quality of jobs posted on We Work Remotely. Related Jobs See more Management and Finance jobs → New View Company Profile Intuit Tax Associate - Work from Home featured Full-Time / USA Only New View Company Profile Intuit Tax Expert - CPA or EA - Work from Home featured Full-Time / USA Only View Company Profile The People Engine Financial Controller (UK or Norway) featured Full-Time / Europe Only Apply for this position Share this job: Help us maintain the quality of jobs posted on We Work Remotely. Apply for this Position Please ensure you meet geographic and skills requirements before applying. Bilingual (English/Spanish) communication skills (written & spoken) Must reside in the United States. Pay offered is based on factors such as job-related knowledge skills experience and work location. Document customer interactions Work continuously toward meeting company KPI metrics and Big Bet Goals. Apply defined practices procedures and company policies to troubleshoot and resolve customer tax advice and preparation inquiries. Intuit provides a competitive compensation package with a strong pay for performance rewards approach.
Member Support Specialist
Company: Transcarent
Location: USA
Posted Mar 08, 2024
<div class=contentintro><p><strong><span>Who we are<span><strong><span> <span><span> <span><p> <p><span>Transcarent is the One Place for health and care We cut through the complexity making it easy for people to access highquality affordable care With a personalized app tailored for each Member an ondemand care team and a connected ecosystem of highquality inperson care and virtual point solutions Transcarent eliminates the guesswork to confidently guide Members to the right level of care We take accountability for results offering atrisk pricing models and transparent impact reporting to align incentives towards measurably better experience better health and lower costs At Transcarent you will be part of a worldclass team supported by top tier investors like 7wireVentures and General Catalyst and founded by a missiondriven team committed to transforming the health and care experience for all We closed on our Series C funding in January 2022 raising our total funding to $298 million and enabling us to respond to the demand for our offering <span><span> <span><p> <p><span>Transcarent is committed to growing and empowering a diverse and inclusive community within our company We believe that a team with diverse lived experiences working together will strengthen our organization and our ability to deliver not just better but different experiences for our members <span><span> <span><p> <p><strong><span>We are looking for teammates to join us in building our company culture and Member experience who<span><strong><span> <span><span> <span><p> <ul style=> <li style=><span>Put people first and make decisions with the Members best interests in mind<span><span> <span><li> <li style=><span>Are active learners constantly looking to improve and grow<span><span> <span><li> <li style=><span>Are driven by our mission to measurably improve health and care each day<span><span> <span><li> <li style=><span>Bring the energy needed to transform health and care and move and adapt rapidly<span><span> <span><li> <li style=><span>Are laser focused on delivering results for Members and proactively problem solving to get there<span><span> <span><li> <ul><div><p><strong><span>About this role<span><strong><span> <span><p> <p><span>The Member Support Specialist reports to the Sr Manager of Member Support and is responsible for providing worldclass operations support to members and internal teams In this role you will contribute to excellent support metrics and provide feedback on areas of opportunity for relentless improvement Your work will be critical to delivering superior customer care to a rapidly growing member base<span><span> <span><p> <p><em><span><span><em><strong><em><span>This is a fulltime workfromhome role Working hours are 730am 430pm PT<span><em><strong><span> <span><p> <p><strong><span>What youll do<span><strong><p> <ul style=> <li style=><span>Deliver highquality frontline customer support to agreedupon service levels<span><span> <span><li> <li style=><span>Efficiently review customer contacts and provide actionable insights that drive process improvements to enhance customer experience and eliminate frictioncausing roadblocks <span><span> <span><li> <li style=><span>Be a subject matter expert on Transcarent products services policies processes and workflows both internally and externally <span><span> <span><li> <li style=><span>Partner with management on support improvements including process training and workflow gaps<span><span> <span><li> <li style=><span>Collaborate on dedicated customerfacing work with special projects as assigned by leadership <span><span> <span><li> <li style=><span>Create phenomenal member experiences to ensure retention by quickly and clearly addressing questions via chat phone and email<span><span> <span><li> <ul> <p><strong><span>What were looking for<span><strong><span> <span><p> <ul style=> <li style=><span>2+ years experience in customer support customer operations andor contact center operations<span><span> <span><li> <li style=><span>Impeccable customer service skills with a relentless desire to exceed expectations<span><span> <span><li> <li style=><span>Basic computer skills necessary MaciOS preferred <span><span> <span><li> <li style=><span>Experience with CRM tools Zendesk strongly preferred<span><span> <span><li> <li style=><span>Experience with Microsoft Suite Word and Excel preferred<span><span> <span><li> <li style=><span>Exceptional verbal and written communication skills<span><span> <span><li> <li style=><span>Strong attention to detail <span><span> <span><li> <li style=><span>Demonstrated ability to remain calm under pressure<span><span> <span><li> <li style=><span>Comfort giving and receiving direct feedback<span><span> <span><li> <li style=><span>Remote experience preferred<span><span> <span><li> <ul> <p><strong><span>Nice to have<span><strong><span> <span><p> <ul style=> <li style=><span>Experience producing or handing Medical Records<span><span> <span><li> <li style=><span>Experience managing escalation calls<span><span> <span><li> <li style=><span>Bilingual EnglishSpanish<span><span> <span><li> <ul> <div class=prichtextsection><strong>As a remote hourly position the pay for this role is<strong><div> <ul style=> <li style=>$2600$3000hour<li> <ul><div class=contentconclusion><p><strong><span>Total Rewards<span><strong><span> <span><p> <p><span>Individual compensation packages are based on a few different factors unique to each candidate including primary work location and an evaluation of a candidates skills experience market demands and internal equity <span><span> <span><p> <p><span>Salary is just one component of Transcarents total package All regular employees are also eligible for the corporate bonus program or a sales incentive target included in OTE as well as stock options <span><span> <span><p> <p><span>Our benefits and perks programs include but are not limited to <span><span> <span><p> <ul style=> <li style=><span>Competitive medical dental and vision coverage <span><span> <span><li> <li style=><span>Competitive 401k Plan with a generous company match <span><span> <span><li> <li style=><span>Flexible Time OffPaid Time Off 12 paid holidays <span><span> <span><li> <li style=><span>Protection Plans including Life Insurance Disability Insurance and Supplemental Insurance<span><span> <span><li> <li style=><span>Mental Health and Wellness benefits <span><span> <span><li> <ul> <p><strong><span>Location<span><strong><span> <span><span> <span><p> <p><span>You must be authorized to work in the United States Depending on the position we may have a preference to a specific location but are generally open to remote work anywhere in the US <span><span> <span><p> <p><span>Transcarent is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees If you are a person with a disability and require assistance during the application process please dont hesitate to reach out <span><span> <span><p> <p><span>Research shows that candidates from underrepresented backgrounds often dont apply unless they meet 100 of the job criteria While we have worked to consolidate the minimum qualifications for each role we arent looking for someone who checks each box on a page were looking for active learners and people who care about disrupting the current health and care with their unique experiences<span><span> <span><p> <p><span> <span><p><div><img src=httpsremotivecomjobtrack1900183blankgifsource=publicapi alt=>