Bilingual Jobs in USA

Senior Product Manager - Ecosystems

Location: USA

Posted Mar 16, 2024

Formstack improves peoples lives with practical solutions to their everyday work We are looking for the next Stacker to help us accomplish this mission Formstack is a remotefirst company with team members who live and work across the US Canada and the globe We offer more than just a job we provide a community where you can learn grow and thrive your way Join a dynamic and diverse team that values relationships as much as results Come build what matters with Formstack Who You Are As the Senior Product Manager focused on Ecosystems we are seeking an individual with a comprehensive understanding of various ecosystems such as EHR systems Student Information Systems and CRMs The ideal candidate will have a proven track record in delivering successful SaaS B2B products that connect with diverse ecosystems In this role you will lead the strategic direction and development of our Formstack products to seamlessly integrate with new ecosystems fostering autonomy ownership collaboration and ongoing learning within the team Responsibilities include defining the product vision and strategy conducting continuous discovery to understand evolving customer and market needs within different ecosystems collaborating crossfunctionally with stakeholders from various domains prioritizing feature enhancements and driving product adoption across different ecosystem communities Your leadership will empower the team to make autonomous decisions and deliver value through ongoing discovery and iteration We are seeking a candidate who actively practices the principles of empowered product teams and continuous discovery driving innovation and delivering successful products that meet the diverse needs of customers across different ecosystems What You Will Do <ul> <li> Take ownership of your product and contribute to a holistic product vision that aligns with Formstacks vision <li> <li> Identify initiatives that contribute to our business and strategic objectives by communicating strong hypotheses business and product outcomes <li> <li> Collaborate closely with our Partnerships team across all activities and decisionmaking <li> <li> Create and consistently update dashboards and documentation to track success measures of your product areas activation key feature adoption and individual initiative success <li> <li> Conduct weekly discovery activities alongside Product Design and Engineering to identify opportunities and pain points including customer interviews competitive reviews and internal process optimizations <li> <li> Evaluate value feasibility usability and viability risks for all opportunities working closely with colleagues to mitigate them <li> <li> Maintain a demonstrated understanding of competitive solutions in the market related to the product area <li> <li> Identify main personas to support decisionmaking on all aspects of product through effective use of segmentation that aligns and influences our positioning <li> <li> Maintain a list of representative customers partners and other user stakeholders for feedback <li> <li> Collaborate with your Product Design and Engineering colleagues to prioritize ruthlessly the roadmap and backlog ensuring clear outcomes and success criteria for all deliverables <li> <li> Demonstrably increase the pace of value delivery to customers while being mindful of undesired and probable impact on quality and security <li> <li> Monitor product quality on a daily or weekly basis through effective use of automated dashboards <li> <li> Drive vulnerability remediation efforts and support the implementation of trust frameworks like SOC2 in the product area Contribute to the 2025 strategy on which Trust frameworks to pursue next as it relates to your product area <li> <li> Lead execution andor strategy of pricing amp packaging decisions in the product area <li> <li> Effectively manage product lifecycle through sunsets pricing and other approaches in the best interests of the business <li> <li> Support your teams as needed including with process improvements guidance and escalations <li> <li> Maintain awareness of the product roadmap across all teams while being mindful of dependencies <li> <li> Drive alignment and gather feedback from crossdepartment stakeholders continuously <li> <li> Partner with Product Marketing Manager and other GTM stakeholders on Positioning Messaging Strategy Communication and Launches <li> <li> Advocate for the Product team within the organization helping to develop and maintain team processes and gathering feedback <li> <li> Communicate and evangelize with colleagues customers and partners regularly and independently with respect to your initiatives impact and team <li> <ul> What We Are Looking For <ul> <li> Bachelors degree in Technology or related field preferred <li> <li> Minimum of 5 years of experience in SaaS Product Management <li> <li> Experience with integration and ecosystem products and gotomarket approaches <li> <li> Demonstrated track record of successful product management supported by clear numerical evidence of outcomes <li> <li> Exceptional written and verbal communication skills with the ability to deliver compelling presentations and documentation consistently and rapidly <li> <li> Strong organizational skills including prioritization followup and meticulous attention to detail coupled with an owner mentality <li> <li> Handson experience with empowered product teams and a continuous discovery approach to product management <li> <li> Commercial acumen to develop effective business cases <li> <li> Extensive experience in GoToMarket strategies collaborating with Product Marketing Sales and Partnerships <li> <li> Expertise in identifying insights and crafting Pricing amp Packaging strategies <li> <li> Proven ability to manage the entire product lifecycle <li> <li> Knowledge of modern best practices in internal processes and tooling across Marketing Customer Experience Sales and Engineering <li> <li> Highlevel interpersonal skills with an emphasis on leading with empathy and establishing constructive boundaries <li> <li> Must be fluent in written and spoken English <li> <ul> Bonus Points <ul> <li> Previous involvement in building and overseeing ecosystem products eg EHR systems Student Information Systems CRMs <li> <li> Demonstrated success in introducing new products to market <li> <li> Familiarity with compliance frameworks such as HIPAA SOC2 FedRAMP among others <li> <li> Proficiency in Formstack product functionality <li> <li> Experience with document management systems esignature solutions andor formbuilding platforms <li> <ul> $135000 $175000 a year Salary Range $135000 $175000 USDyear Plus a potential annual bonus of up to 10 of the salary This is a target starting cash range for a candidate who meets the minimum qualifications for this role The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills and projected impact This is a remote position What Formstack Offers for FullTime Employees in the US and Canada Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian fulltime employees Monthly Health amp Wellness and Technology stipends Halfday Fridays Unlimited PTO for all employees 401k amp Roth w safe harbor match the US and Canada The most uptodate technology including companyissued Macs the latest software and other tools needed to excel at your job Companypaid conferences and extended learning opportunities Yearly company and team gatherings Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification Formstack is dedicated to building a diverse inclusive and authentic workplace if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles Formstack is an equalopportunity employer We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex including pregnancy childbirth or related conditions age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply All data collected in our application process from resume collection to application questions is used for recruitment purposes only We will store it in our applicant tracking system Lever and will not share this data with anyone else We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles

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remote Customer Service Representatives excellent customer service competitive pay

Customer Service Non-Bilingual & Bilingual Spanish

Company: Continuum Global Solutions

Location: USA

Posted Mar 21, 2024

Faneuil, a subsidiary of Continuum Global Solutions LLC, is hiring remote Customer Service Representatives in Virginia. The role involves delivering excellent customer service via phone, email, chat, and correspondence. Responsibilities include actively listening to customers, providing bill explanations, discovering solutions, and empathizing to resolve concerns. The position offers competitive pay, health benefits, professional growth opportunities, and flexible work hours. Requirements include high-speed internet, a dedicated workspace, and at least 6 months to 1 year of call center experience. Continuum Global Solutions is an Equal Opportunity Employer.

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excited about what the future holds for special education changing the industry for the better competitive compensation packages

Speech Language Pathologist Bilingual

Company: Epic Special Education Staffing

Location: USA

Posted Mar 18, 2024

Epic Special Education Staffing is a company that values kindness and hard work, aiming to improve the special education industry. They are currently seeking a part-time School Speech Language Pathologist for the 2023-2024 school year in Snyder, TX. The role involves working with 10 students, 15-20 hours per week, 2 days a week, from 9:00AM-2:00PM. Benefits include competitive compensation, medical, dental, and vision benefits, PTO & holiday pay, 401K match, weekly pay, employee assistance program, wellness program, continuing education reimbursement, license reimbursement, and bonus opportunities. The minimum qualifications include 1 year of verifiable professional experience as an SLP, a valid SLP license, and legal authorization to work in the US.

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Product Operations Manager

Company: Formstack

Location: USA

Posted Mar 15, 2024

Formstack improves peoples lives with practical solutions to their everyday work We are looking for the next Stacker to help us accomplish this mission Formstack is a remotefirst company with team members who live and work across the US Canada and the globe We offer more than just a job we provide a community where you can learn grow and thrive your way Join a dynamic and diverse team that values relationships as much as results Come build what matters with Formstack Who You Are Were looking for someone who loves to empower those around them Were passionate about valuing our collective genius embracing change and prioritizing growth This role will live and breathe those core values Coming in with some Product Management experience is a huge plus because youve experienced the challenges youll be helping solve This person will love to get lost in the tools processes and frameworks we use and have an endless desire to improve how we use them Theyre open to change and look for ways to adapt our teams to best solve the challenges they face What You Will Do As a Product Operations Manager you will work closely with our team to make them more effective through processes playbooks and the product tools we use You will work closely with the product marketing and customerfacing teams to help launch features as effectively as possible You will proactively identify and fill knowledge gaps with a portion of the work you will define from scratch As a servant leader youll seek opportunities to drive alignment communication processes and scale across the company How You Will Succeed <ul> <li> Own and optimize product processes including documentation training and enablement to enhance team efficiency and effectiveness <li> <li> Provide training and enablement for the product team on tools frameworks and best practices <li> <li> Manage product tech stack and enablement to ensure effective utilization by our team <li> <li> Bring consistency to our Product Documentation process Assistance in feature release and internal enablement documentation <li> <li> Lead the feedback and roadmap processes ensuring the conversion of feedback into actionable insights and maintaining strategic alignment with company objectives while accommodating shifting priorities <li> <li> Coordinate product launches and sunsets collaborating with crossfunctional teams to monitor progress identify risks and manage dependencies to ensure smooth execution This includes the execution of product communications <li> <li> Training amp Enablement Training product team when onboarding and ongoing training for processes and tools across the dept <li> <li> Lead the process and tools required for ProducttoCustomer Communication How do we get a target and communicate to customers regarding sunsets policy changes and product updates <li> <li> Assist the Product team with Product copywriting and messaging <li> <li> Improve the availability and quality of data to drive the best product decisions <li> <li> Manage the integration of newly acquired products and companies into our ecosystem <li> <ul> What We Are Looking For <ul> <li> 2+ years of Product Operations experience working with crossfunctional teams in an agile environment <li> <li> Collect organize and analyze product data to ensure that the entire organization uses it to the best of its ability <li> <li> Manage the product tech stack while assisting team members in using each tool <li> <li> Success in creating collaborating with and carrying out product strategies alongside other departments such as sales and marketing <li> <li> Is a strong and proactive decisionmaker who effectively balances ambiguity available data speed and iteration Effectively communicates with and influences crossfunctional stakeholders <li> <li> Implement and track experiments related to product ops <li> <li> Support and drive key decisions related to all aspects of product ops <li> <li> Ability to manage the product tech stack becoming the defacto expert to assist team members in using each tool <li> <li> Preferred experience working with product tools such as Productboard Pendo Jira Monday and Zapier <li> <li> Impeccable documentation and organization skills <li> <li> Comfortable working with customer and product data <li> <li> Experience training and enabling others with training sessions documentation playbooks and video <li> <li> Comfortable working in a remote environment <li> <li> Excellent written and verbal communication skills English required <li> <ul> <ul> <li> Salary Range $100000 $140000 USDyear <li> <li> Plus a potential annual bonus of up to 10 of the salary <li> <li> This is a target starting cash range for a candidate who meets the minimum qualifications for this role The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills and projected impact <li> <li> This is a remote position <li> <ul> $100000 $140000 a year What Formstack Offers for FullTime Employees in the US and Canada Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian fulltime employees Monthly Health amp Wellness and Technology stipends Halfday Fridays Unlimited PTO for all employees 401k amp Roth w safe harbor match the US and Canada The most uptodate technology including companyissued Macs the latest software and other tools needed to excel at your job Companypaid conferences and extended learning opportunities Yearly company and team gatherings Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification Formstack is dedicated to building a diverse inclusive and authentic workplace if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles Formstack is an equalopportunity employer We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex including pregnancy childbirth or related conditions age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply All data collected in our application process from resume collection to application questions is used for recruitment purposes only We will store it in our applicant tracking system Lever and will not share this data with anyone else We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles

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Customer Service Non-Bilingual & Bilingual Spanish

Company: Continuum Global Solutions

Location: USA

Posted Mar 15, 2024

<div class=externalPosting> Position Location 100 Remote Indiana Work hours are scheduled based on the Eastern time zone Faneuil is a Continuum Global Solutions LLC company based in Hampton Virginia that provides outsourced business processing solutions for an extensive client portfolio that includes both commercial and government entities Faneuil operates as a separate subsidiary under Continuum Global Solutions LLC At Continuum Global Solutions our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact Our cando culture works together to make the ordinary exceptional Are you an exceptional listener who AIMS HIGHERREACHES FARTHER when it comes to challenges solving problems Can you ACT BOLDBE PASSIONATE with your impressive communication skills and willingness to help others Can you BE ONEHELP MANY in a way that provides a positive experience Do you want to BE DIFFERENTBE YOU and LEARN MORETAKE ACTION JOIN OUR TEAM TODAY We are hiring remote Customer Service Representatives who will deliver excellent customer service and create sustainable value for customers via phone email chat and correspondence Representatives will handle service requests billing explanations service and energy conservation advice and explain company policies and procedures as well as terms and conditions This fulltime position offers paid training health benefits opportunity for professional growth and many more employer perks You must possess a positive personality with a desire to understand concerns build trust and show your care for every customer RESPONSIBILITIES <ul> <li> Actively listen to customers to understand their concerns needs and build a rapport that will make them feel heard and cared for <li> <ul> <ul> <li> Provide essential support in navigating the customers bill and explaining it in simple terms to the customer <li> <li> Discover solutions using tools and resources to help meet the customers needs <li> <ul> <ul> <li> Empathize and resolve concerns to simplify the customers experience <li> <li> Navigate through multiple computer applications with speed amp accuracy <li> <li> Adapt and extend support hours to assist those customers in need during electricity outagesissues storms or other weatherrelated circumstances <li> <ul> WORK AT HOME REQUIREMENTS <ul> <li> HighSpeed Internet With At Least 20 Mbps Download Speed amp 10 Mbps Upload Speed No Satellite Wifi or CellularWireless Carrier Internet Services <li> <li> Must have a hardwired internet connection via ethernet cable to modemrouter that you ownare responsible for Continuum will ship you company equipment to use <li> <li> May require a dedicated landline service in home Traditional Landline not VoIP service or cellmobile service Any feescharges associated with the landline service are not reimbursable by FaneuilContinuum <li> <li> Dedicated Quiet amp Secured Workspace with No Distractions <li> <li> A USB Wired Headset with Noise Canceling Microphone <li> <ul> ADDITIONAL REQUIREMENTS <ul> <li> 18+ Years amp High School diploma or its equivalent <li> <ul> <ul> <li> Minimum of 6 months to 1 year of call center experience Utilities industry a plus <li> <li> Selfdriven and able to focus on the same taskobjective for long periods of time <li> <li> Exceptional customer service active listening and verbal and written communication skills <li> <ul> <ul> <li> High computer proficiency amp overall technical knowledge <li> <li> Open availability between 800am1000pm Monday through Friday Eastern standard time + holidays weekends amp extendedpeak hours during stormsnatural disasters <li> <li> Professional positive attitude amp courteous telephone etiquette <li> <li> Customer focused personality and the motivation to achieve goals <li> <li> Must pass client performed background check and assessments in training <li> <ul> BENEFITS amp PERKS <ul> <li> $1516 per hour + Overtime during peak needs <ul> <li> If Bilingual in Spanish $161750 per hour <li> <ul> <li> <li> Access up to 50 of your pay immediately after your shift <li> <li> Health Insurance Medical Dental Vision amp Other Benefits <li> <li> Pet Insurance <li> <li> Paid Virtual Training <li> <li> Remote work environment <li> <li> Opportunity for Professional Development <li> <ul> About Continuum Global Solutions LLC Continuum Global Solutions customer care services and call centers have been embraced by top companies worldwide The companys Fortune500 clients rely on its vast expertise in customer care management Continuum Global Solutions leverages world class voice chat email and social technologies Continuum has more than 16000 employees in major international markets and serves tier1 clients across multiple industry verticals More information can be found at <a href=httpwwwcontinuumgblcom style=color0563c1textdecorationunderline> wwwcontinuumgblcom <a> Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race color creed religion ancestry national origin age gender identity sex marital status sexual orientation disability militaryveteran status citizenship status genetic information or any other characteristic protected by applicable federal state or local laws Applicants have rights under Federal Employment Laws <a href=httpselpmcprods3useast2amazonawscompostersfederalFederalEnglishpdf style=color0563c1textdecorationunderline> Family and Medical Leave Act FMLA Equal Employment Opportunity EEO Employee Polygraph Protection Act EPPA <a> Continuum recruiting correspondence will always come from a talent acquisition representative with an official continuumgbl email address In addition our representatives will never ask for any form of payment from a candidate or new hire Please report suspicious activity to <a href=mailtoCorporateSecuritycontinuumgblcom style=color0563c1textdecorationunderline> CorporateSecuritycontinuumgblcom <a> <div>

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bilingual (English/Spanish) call center representative fully remote position in Virginia assisting residents with Medicaid

Bilingual Customer Service Representative

Company: Maximus

Location: USA

Posted Mar 21, 2024

Maximus is seeking a bilingual (English/Spanish) call center representative for a fully remote position in Virginia. The role involves assisting residents with Medicaid, SNAP, and TANF applications and determining their eligibility. Selected candidates will receive fully-paid training starting April 29th, 2024. Essential duties include providing informed responses to complex concerns, processing workflow documents, and accepting new knowledge of state programs. Minimum requirements include bilingual proficiency, a high school diploma or equivalent, and 1-3 years of experience. Maximus is an equal opportunity employer offering competitive compensation, benefits, and a supportive work environment for veterans and their families.

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world-class support to Members seeking surgical care engaging educating

Intake Coordinator

Company: Transcarent

Location: USA

Posted Mar 21, 2024

Transcarent is a health and care company that simplifies access to high-quality, affordable care through a personalized app, on-demand care team, and connected ecosystem. They are committed to diversity and inclusion, and are seeking a Bilingual Intake Coordinator to provide world-class support to members seeking surgical care. The role involves engaging, educating, and qualifying members on their Surgery Care program, offering additional services, and providing exceptional customer service. The ideal candidate has 1 year of experience in a customer service and/or sales call center role, strong communication skills, and the ability to work effectively in a team environment.

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We're a Little Different Amazing Entry level positions Fast paced Contact Center environment

Clinic Patient Access

Company: Mercy

Location: USA

Posted Mar 19, 2024

Mercy is a healthcare organization that offers a range of job opportunities, including customer service and contact center positions. The company values compassion, professionalism, and customer service, and offers a supportive community and opportunities for growth and development.

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high quality early education for every child trusted by thousands of educators and millions of families passionate

Customer Onboarding Specialist (Temp)

Company: brightwheel

Location: USA

Posted Mar 25, 2024

Brightwheel, a globally trusted technology brand in early education, is seeking a highly motivated individual to support and train customers for successful implementation of their platform. The ideal candidate should have 2+ years of customer success, sales, or account management experience, excellent communication skills, and the ability to work in a fast-paced environment. The role involves assisting customers in learning and adopting the brightwheel product, owning a portfolio of 100+ accounts, and collaborating across teams to ensure a smooth customer experience.

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mission to help everyone achieve financial freedom largest fintech company in Canada talented people who keep it simple and value collaboration

Advisor, Digital Advice

Company: Wealthsimple

Location: USA

Posted Mar 22, 2024

Wealthsimple is a leading Canadian fintech company aiming to democratize financial services. They offer a mission-driven work environment, focusing on financial freedom and inclusivity. The Advisor role involves delivering financial advice, educating clients, and driving impactful projects. The company values collaboration, humility, and analytical skills. They provide competitive benefits, including health insurance, retirement savings matching, and flexible work arrangements. Wealthsimple is committed to diversity, equity, and inclusion, and offers accommodations for candidates with accessibility needs.

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Senior Salesforce Software Engineer

Company: Formstack

Location: USA

Posted Mar 15, 2024

Formstack improves peoples lives with practical solutions to their everyday work We are looking for the next Stacker to help us accomplish this mission Formstack is a remotefirst company with team members who live and work across the US Canada and the globe We offer more than just a job we provide a community where you can learn grow and thrive your way Join a dynamic and diverse team that values relationships as much as results Come build what matters with Formstack Who You Are Were looking for a software engineer to join the Forms for Salesforce team The candidate should have a demonstrated handson development experience in Salesforce and the ecosystem of technologies What You Will Do <ul> <li> This position will focus on creating improving and maintaining features specific to our platform <li> <li> You will collaborate with various teams on a daily basis to make sure we support both our internal and external customers <li> <li> You will fix bugs write tests update technical debt and maintain our documentation <li> <li> You will work closely with teams to make sure features ship as they are planned and scheduled <li> <ul> What We Are Looking For <ul> <li> 5+ years experience working as a Software Engineer <li> <li> Experience with Batch Apex Apex REST Callouts Managed PackageV1 Knowledge on Partner Business Org <li> <li> Experience Net Framework Net Core and NET MVC <li> <li> Experience with SQL Server <li> <li> Experience with Azure Azure Gateway Azure Application Service Azure Storage <li> <li> Experience with Javascript HTML CSS JQuery <li> <li> Beginner to intermediate understanding of React and TypeScript <li> <li> Salesforce Developer I certification <li> <li> Understanding of testing and the ability to write tests <li> <li> Ability to work remote and with remote team members <li> <li> Must be fluent in written and spoken English <li> <li> Excellent attention to detail and critical thinking <li> <ul> Bonus Points <ul> <li> Full stack experience <li> <li> Salesforce Developer II certification <li> <ul> <ul> <li> Salary Range $120000 $140000 USDyear <li> <li> Plus a potential annual bonus of up to 5 of the salary <li> <li> This is a target starting cash range for a candidate who meets the minimum qualifications for this role The final cash pay for this role will depend on a variety of factors including a specific candidates experience qualifications skills and projected impact <li> <li> This is a remote position <li> <ul> $120000 $140000 a year What Formstack Offers for FullTime Employees in the US and Canada Competitive health plans Dental Vision Disability and Life Insurance Benefits for US and Canadian fulltime employees Monthly Health amp Wellness and Technology stipends Halfday Fridays Unlimited PTO for all employees 401k amp Roth w safe harbor match the US and Canada The most uptodate technology including companyissued Macs the latest software and other tools needed to excel at your job Companypaid conferences and extended learning opportunities Yearly company and team gatherings Dont meet every single requirement Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification Formstack is dedicated to building a diverse inclusive and authentic workplace if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway You may be just the right candidate for this or other roles Formstack is an equalopportunity employer We are passionately committed to equitable hiring and boldly dedicated to diversity in our work and staff We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex including pregnancy childbirth or related conditions age marital status sexual orientation gender identity or expression veteran status uniform service member status disability or any other characteristic protected by law Women people of color bilingual and bicultural individuals LGBTQ+ persons and people with disabilities are encouraged to apply All data collected in our application process from resume collection to application questions is used for recruitment purposes only We will store it in our applicant tracking system Lever and will not share this data with anyone else We will keep your data until the role is filled and only continue to store it if we feel you may fit future roles

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Customer Experience Associate - Oncology

Company: Natera

Location: USA

Posted Mar 15, 2024

POSITION SUMMARY The Customer Experience Associate will support Nateras Oncology division and provides world class service to domestic customers consisting of medical professionals patients and cross functional internal and external teams This position primarily consists of receiving inbound customer calls along with managing multiple internal work queues PRIMARY RESPONSIBILITIES ● Develop knowledge and skills through formal training and apply it to complete multiple tasks ● Respond promptly to internal and external customer inquiries ● Answer all incoming calls promptly and professionally with an emphasis on providing an exceptional customer experience ● Document all information thoroughly and accurately ● Deals directly with internal and external customers via telephone and electronic channels to research and resolve issues ● Supports Territory Managers team to assist in improving test TAT ● Supports and processes cases with exception processes ● Familiarity with all oncology tests performed by Natera including samples needed TAT to results all required patient health information proper completion of request forms and required waivers ● Works on moderately difficult special projects that requires judgment in resolving issues and other duties as assigned to meet business needs ● This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI paper and electronic in order to perform the job ● Must maintain a current status on Natera training requirements QUALIFICATIONS ● Two year degree andor 3 years minimum customer service experience undergraduate degree desired ● Must complete training relating to HIPAAPHI privacy General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire KNOWLEDGE SKILLS AND ABILITIES ● Excellence in deescalating customer behavior ● Problem analysis and problem solving skills ● Adaptability to change and selfstarter ● Knowledge of customer service principles and practices ● Experience in both phone and written customer support ● Knowledge of administrative procedures and protocols ● Knowledge of numeric oral and written language applications ● Intermediate knowledge in Microsoft office apps and typing with excellence in spelling and grammar ● Excellence in attention to detail and organization skills ● Ability to maintain professionalism at all times PREFERRED SKILLS AND EXPERIENCE ● Experience with Salesforce ServiceCloud laboratory information management systems customer portals efax secure email and cloud based call center functionalities ● Problem analysis and problem solving ● Data collection and maintenance ● Bilingual a plus <div class=contentpaytransparency><div class=payinput><div class=description>The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years amp depth of experience certifications and specific office location This may differ in other locations due to cost of labor considerations<div><div class=title>Remote USA<div><div class=payrange>$2196$2196 USD<div><div><div><div class=contentconclusion>OUR OPPORTUNITY Natera™ is a global leader in cellfree DNA cfDNA testing dedicated to oncology womens health and organ health Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer healthier lives The Natera team consists of highly dedicated statisticians geneticists doctors laboratory scientists business professionals software engineers and many other professionals from worldclass institutions who care deeply for our work and each other When you join Natera youll work hard and grow quickly Working alongside the elite of the industry youll be stretched and challenged and take pride in being part of a company that is changing the landscape of genetic disease management WHAT WE OFFER Competitive Benefits Employee benefits include comprehensive medical dental vision life and disability plans for eligible employees and their dependents Additionally Natera employees and their immediate families receive free testing in addition to fertility care benefits Other benefits include pregnancy and baby bonding leave 401k benefits commuter benefits and much more We also offer a generous employee referral program For more information visit <a href=22httpwwwnateracom22 rel=nofollow>wwwnateracom<a> Natera is proud to be an Equal Opportunity Employer We are committed to ensuring a diverse and inclusive workplace environment and welcome people of different backgrounds experiences abilities and perspectives Inclusive collaboration benefits our employees our community and our patients and is critical to our mission of changing the management of disease worldwide All qualified applicants are encouraged to apply and will be considered without regard to race color religion gender gender identity or expression sexual orientation national origin genetics age veteran status disability or any other legally protected status We also consider qualified applicants regardless of criminal histories consistent with applicable laws If you are based in California we encourage you to read this important information for California residents Link <a href=22httpswwwnateracomnoticeofdatacollectioncaliforniaresidents22 rel=nofollow target=blank>httpswwwnateracomnoticeofdatacollectioncaliforniaresidents<a> Please be advised that Natera will reach out to candidates with a <a href=22httpnateracom22 rel=nofollow target=blank>nateracom<a> email domain ONLY Email communications from all other domain names are not from Natera or its employees and are fraudulent Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes For more information <a href=22httpswwwbbborgarticletips12261bbbtipemploymentscams22 rel=nofollow target=blank>BBB announcement on job scams<a> <a href=22httpswwwfbigovinvestigatecyber22 rel=nofollow target=blank>FBI Cyber Crime resource page<a> <div><img src=httpsremotivecomjobtrack1901112blankgifsource=publicapi alt=>

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Bilingual Jobs in USA

Senior Product Manager - Ecosystems

Customer Service Non-Bilingual & Bilingual Spanish

Speech Language Pathologist Bilingual

Product Operations Manager

Customer Service Non-Bilingual & Bilingual Spanish

Bilingual Customer Service Representative

Intake Coordinator

Clinic Patient Access

Customer Onboarding Specialist (Temp)

Advisor, Digital Advice

Senior Salesforce Software Engineer

Customer Experience Associate - Oncology

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