Competitive Service Jobs in Austin, TX

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Looking for Competitive Service jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the Austin, TX area.

CSR - Customer Service Representative

Company: Activus Connect

Location: Arlington, TX

Posted Jul 28, 2025

_Customer Support_: Serve as the first point of contact for employees' inquiries related to benefits, 401K plans, and payroll matters, health insurance, or…

Cybersecurity Analyst - Irving, Texas

Company: WebTPA

Location: Irving, TX

Posted Jul 28, 2025

Participate in calls and meetings as requested with clients and leadership and serve as a Subject Matter Expert reading and reporting data in order to make…

Iron Worker/Welder

Company: GST MANUFACTURING

Location: Dallas-Fort Worth, TX

Posted Jul 28, 2025

You would need your own set of hand tools and reliable transportation to the job site. You must be knowledgeable in layout, rigging, connecting, bolting and…

Janitor

Company: Andretti Indoor Karting & Games

Location: Grand Prairie, TX

Posted Jul 28, 2025

An Andretti Janitor is a part-time weekend night only (Friday-Sunday) role responsible for anticipating guest needs, and exceeding guest service expectations…

Staff Accountant

Company: SIL International

Location: Dallas, TX

Posted Jul 28, 2025

Bachelor’s Degree, preferably in Accounting or Business Administration, but experience in the field will be considered. $55,000- $65,000 per year.

Electrician

Company: City of Sugar Land, TX

Location: Sugar Land, TX

Posted Jul 28, 2025

Valid Texas driver’s license. Valid license as an Electrician Apprentice in accordance with the Texas Department of Licensing and Regulations is required.

Driver Manager

Company: Groendyke Transport

Location: Houston, TX

Posted Jul 28, 2025

2+ years management experience / Valid Driver's license. Use company tools to perform periodic driver reviews. High School Diploma or equivalent.

Electrical Project Manager

Company: Beckett Electrical Services

Location: Austin, TX

Posted Jul 28, 2025

Problem Solving: Identify potential project risks and develop contingency plans. Documentation & Reporting: Maintain accurate project documentation, including…

Sr. Accountant

Company: City of Sugar Land, TX

Location: Sugar Land, TX

Posted Jul 28, 2025

Texas Class C driver's license. Bachelor’s degree in accounting, Business, Finance, or a related field from an accredited college or university.

Armed Security Guard - Front Desk

Company: Allied Universal

Location: San Antonio, TX

Posted Jul 28, 2025

A valid driver's license will be required for driving positions only. Provide customer service to clients and visitors at the front desk by carrying out…

Client Service Administrator

Company: Thrivent

Location: Houston, TX

Posted Jul 28, 2025

Handles incoming and outbound telephone calls (50-70% of day). The incumbent supports the daily operations of the practice, including, but not limited to:…

Restaurant Kitchen Equipment Service Technician- Performance Bonus! 5 weeks PTO (Austin, TX)

Company: Whataburger

Location: Austin, TX

Posted Jul 28, 2025

Valid driver’s license with liability insurance, a good driving record and a satisfactory background check is required. Consistent 50-hour work week year-round.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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