Competitive Service Jobs in Washington DC

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Looking for Competitive Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Competitive Service position in the Washington DC area.

Supervisory Financial Management Specialist

Company: Other Agencies and Independent Organizations - African Development Foundation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is part of the African Development Foundation, responsible for overseeing financial analysis and advising the Director of Financial Management.

Director, Office of Information Technology and Data Services (Chief Technology Officer)

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Director is responsible for providing support to the DOT Chief Information Officer CIO and serves as the accountable executive for managing and overseeing FHWAs mission Information Technology IT resources.

Personnel Psychologist, CG-0180-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position is located in the Deputy to the Chairman amp Chief Operating OfficenbspHuman Resources Branch Human Capital Strategic Planning amp Analysis of the Federal Deposit Insurance Corporation.

Senior Identity Access Manager Engineer ( Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Senior Counsel to the Inspector General (Legislative Affairs)

Company: Department of Energy - Department of Energy - Agency Wide

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The Department of Energy Office of Inspector General is seeking a highly qualified individual to fill its Senior Counsel for Legislative Affairs position. The role involves supporting the mission of strengthening the integrity, economy, and efficiency of the Department's programs.

Financial Management Specialist

Company: Other Agencies and Independent Organizations - Smithsonian Institution

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in The Center for Folklife and Cultural Heritage, promoting understanding, appreciation, and sustainability of diverse community-based cultural heritage through research, education, and community engagement.

MF Risk - Risk Analysis - Lead Associate (Flexible-Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a company that helps make homes possible for millions of people. The job description is for a Risk Analysis Lead Associate role that involves monitoring and identifying risks, analyzing data, and leading teams. The company offers a flexible work environment, competitive salary, and comprehensive benefits package.

Management Analyst (DIRECT HIRE)

Company: Department of Transportation - Federal Motor Carrier Safety Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

This position will assist in completing congressional reports, casework, and preparation for congressional hearings.

Media Content Manager

Company: Other Agencies and Independent Organizations - Peace Corps

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the Office of Communications at Peace Corps headquarters in Washington DC. The incumbent reports directly to the Deputy Director of Communications and manages the agency's digital content team.

Special Agent (Lateral)

Company: Legislative Branch - U.S. Capitol Police

Location: Washington DC

Posted Sep 30, 2024

The USCP safeguards the US Congress and its employees from crime and terrorism, allowing it to fulfill its responsibilities in a safe and secure environment.

Mechanical Engineer

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Sep 30, 2024

The position is located in the Architect of the Capitol AOC Utilities and Power Plant Operations, providing a unique opportunity to support the mission and serve as a Mechanical Engineer.

Senior IAM Engineer (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Sep 30, 2024

Fannie Mae is a flexible hybrid company that offers a range of benefits and opportunities for growth. The company is committed to fostering a diverse and inclusive workplace and is looking for a Senior Identity Access Manager Engineer to join its team.

Frequently Asked Questions

What are the typical salary ranges by seniority for Competitive Service roles?
Entry‑level analysts and help desk staff typically earn $55,000–$75,000 annually. Mid‑level Customer Success Managers or Technical Support Engineers make $75,000–$110,000. Senior roles such as Senior Analyst, Lead Support Engineer, or Customer Success Lead command $110,000–$150,000, while managers and directors earn $140,000–$180,000, often with performance bonuses tied to Net Promoter Score and churn reduction.
What skills and certifications are required for Competitive Service positions?
Technical Support Engineers should hold CompTIA A+, Microsoft Certified: Azure Fundamentals, ITIL Foundation, and mastery of Zendesk, Jira, PowerShell, and remote desktop tools. Customer Success Managers need Salesforce Administrator or Advanced credentials, Gainsight certification, ServiceNow knowledge, strong communication, and data analysis skills with Excel or Power BI. Competitive Intelligence Analysts benefit from Tableau, SQL, Python, market research methodology, and Certified Market Analyst (CMA). All roles value SaaS metrics fluency (ARR, MRR, LTV), clear documentation, and experience with collaboration tools like Slack and Teams.
Is remote work available for Competitive Service jobs?
Yes. Most Competitive Service listings offer fully remote or hybrid arrangements, often requiring 2–3 days onsite for team alignment. Companies typically provide a 24/7 coverage model for global clients, so candidates should be comfortable with flexible hours and real‑time ticket responses across time zones.
What career progression paths exist within Competitive Service?
A common trajectory starts as Service Desk Analyst → Senior Analyst → Team Lead → Manager → Director → VP of Service. Advancement hinges on developing cross‑functional collaboration, mastering data analytics, automating processes with scripting or RPA, and demonstrating leadership in customer advocacy initiatives.
What industry trends are shaping Competitive Service?
Key trends include AI‑powered chatbots and predictive routing, omnichannel support platforms, advanced analytics for churn prediction, automation of ticket triage, proactive issue resolution, cloud‑native support for micro‑services, and integration of customer feedback loops into product roadmaps. Companies are investing in AI tools that analyze ticket sentiment and recommend resolution actions, reducing mean time to resolution by 20–30%.

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