Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

Client Financial Mgmt Analyst - Atlanta

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture, a global professional services company, is seeking a Client Financial Management Analyst for its Corporate Functions - Finance department in Atlanta, GA. The role involves delivering business advisory services, driving financial health, and improving business results through analysis and advice. Key responsibilities include participating in new business processes, recommending business changes, diagnosing financial drivers, leading forecast reviews, and optimizing cash flow. The ideal candidate should have a degree in Finance or Accounting, strong Excel skills, and experience in budgeting and forecasting. Excellent communication, leadership, and teamwork skills are also required.

Baker and Packager Associate

Company: Walmart

Location: Alpharetta, GA

Posted Jan 24, 2025

Maximo Associate Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture Technology is seeking a skilled Maximo developer with 5+ years of experience in asset management application development and integration to ERP systems. The role involves designing and driving enterprise projects, working in teams for program development, and ensuring solutions meet client needs. The ideal candidate should be a Maximo super-user, have strong organizational skills, and be able to work in a fast-paced environment. Accenture offers a competitive salary, comprehensive benefits, and opportunities for career advancement.

Produce Associate

Company: Walmart

Location: Norcross, GA

Posted Jan 24, 2025

Digital Workplace & Collaboration Consultant

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture, a leading industry player, is recruiting for a Digital Workplace Consultant role. The position involves designing, building, and transforming enterprise digital workplace experiences using technologies from Microsoft, Cisco, Zoom, and others. Key responsibilities include managing teams or work efforts, applying Accenture methodology, and staying updated on new market offerings. The ideal candidate should have at least 2 years of project management experience, collaboration technology design and migration experience, and professional skills like excellent communication, strong interpersonal skills, and analytical abilities. Preferred qualifications include Microsoft certifications and experience in M&A transactions. The role requires extensive travel, subject to current COVID-19 restrictions.

Learning & New Skilling Senior Manager, Northeast

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Talent and Organization / Human Potential is a firm specializing in talent, HR, and organizational consulting. They assist clients in co-creating the workforce of the future, focusing on new skilling, talent strategy, leadership development, employee experience, and change management. The role requires an expert in workplace education, capable of applying learning techniques to teams and clients, and equipping talent with digital skills. The ideal candidate should have extensive experience in learning solutions, strategy, assessment, design, and delivery, with a bachelor's degree. Accenture offers a competitive salary, comprehensive benefits, and opportunities for career advancement.

Supply Chain Shift Manager - Day (Covington, GA)

Company: Pactiv

Location: Conyers, GA

Posted Jan 24, 2025

Pactiv Evergreen Inc. is seeking a Supply Chain Shift Manager for day shift in the Continuous Operating Production (COP) rotating model. The role involves supervising, coaching, and counseling Lift Truck Operators, Team Leads, and Shift Coordinators. Key responsibilities include leading daily meetings, executing operations plans, ensuring productivity, maintaining safety, and driving innovation. The ideal candidate should have a BA/BS degree in logistics or related field, 5+ years of business experience in Distribution/Warehouse Logistics, and strong leadership skills. Proficiency in Warehouse Management Systems, particularly JDA (Red Prairie), is preferred. Pactiv Evergreen Inc. offers career development, competitive compensation, robust benefits, and stability as a leading manufacturer in North America.

Product Experience Optimization Senior Manager

Company: Accenture

Location: Atlanta, GA

Posted Jan 24, 2025

Accenture Interactive is seeking a Senior Product Experience Optimization Manager. This role involves overseeing the production and delivery of Experience Optimization services, driving successful execution of digital programs, and leading cross-functional teams. The ideal candidate should have a strong background in product management, digital marketing, and analytics, with experience in leading project delivery in an agency or client-facing environment. They should possess foundational skills in product, UX, and analytics, with a deep understanding of digital business metrics and user research principles. The role requires embedding in small, agile teams and communicating effectively with both business and technical resources.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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