Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

Staff Security Engineer - Data Discovery

Company: CVS Health

Location: Atlanta, GA

Posted Jan 24, 2025

CVS Health is seeking a Staff Security Engineer - Data Discovery to join their Data Integrity Services team. The role involves leveraging advanced technologies to manage data security risks, develop and communicate a data discovery product strategy, and collaborate with various functions to align data security efforts with organizational goals. The ideal candidate should have extensive technical data security experience, a strong understanding of data protection fundamentals, and the ability to drive strategy and implement innovative tools and processes. The position offers a competitive pay range and comprehensive benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and more.

Federal Accounting Solution Senior Consultant (Encore)

Company: Deloitte

Location: Atlanta, GA

Posted Jan 24, 2025

Deloitte's Encore Program offers professionals who have left the workforce a chance to reignite their careers. The role involves assisting clients with optimizing their accounting and financial reporting operations, advising on technical accounting matters, and providing strategic guidance for audit preparation. The position requires a Bachelor's Degree in relevant fields, experience in financial statement audits, and the ability to travel up to 20%. The wage range is $80,370 to $141,000.

Business Account Executive

Company: Spectrum

Location: Columbus, GA

Posted Jan 24, 2025

TSO ServiceNow Developer

Company: Deloitte

Location: Atlanta, GA

Posted Jan 24, 2025

Cook

Company: Sodexo

Location: College Park, GA

Posted Jan 24, 2025

SodexoMagic, a joint venture between Earvin 'Magic' Johnson and Sodexo, is seeking a full-time Cook. The role involves preparing and creating nutritious dishes, ensuring customer service, and reducing food waste. The company offers a flexible work environment, ongoing training, and a comprehensive benefits package including paid time off, medical, dental, vision, tuition reimbursement, and more. SodexoMagic values diversity and inclusion, fostering an environment where all employees are respected and valued.

Plant Improvement Manager (Dry Mix Concrete Bagging) - Atlanta, GA

Company: CRH

Location: Atlanta, GA

Posted Jan 24, 2025

Oldcastle APG, a CRH Company, is seeking a Plant Improvement Manager to support North American manufacturing operations. The role involves providing technical expertise in Dry Mix Concrete Bagging, improving processes, productivity, and quality, and training staff on safety, housekeeping, quality, productivity, and preventive maintenance. The ideal candidate should have a Bachelor's Degree in Engineering or equivalent experience, at least 5+ years in a manufacturing environment, and proven experience leading process improvements. The position requires extensive travel across North America and offers competitive benefits including base pay, medical, dental, disability benefits, retirement savings, health and wellness programs, and opportunities for growth within a diverse and inclusive culture.

Financial Wellness Consultant

Company: PNC

Location: Atlanta, GA

Posted Jan 24, 2025

PNC is seeking a Relationship Manager I - Financial Wellness Consultant for their Atlanta, GA office. The role involves developing collaborative relationships with HR decision-makers to design custom financial wellness programs for corporate clients. Responsibilities include managing client relationships, handling credit and non-credit products, mitigating risks, and increasing client engagement. The ideal candidate should have a bachelor's degree, relevant industry experience, and strong skills in business acumen, client relationship management, and sales. PNC offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Solutions Strategic Account Director, Data Centers - Remote

Company: CRH

Location: Atlanta, GA

Posted Jan 24, 2025

CRH, a leading global building materials group, is seeking a Strategic Account Director for data centers. The role involves managing key accounts, understanding their unique needs, and delivering customized solutions. The ideal candidate should have a background in construction management, engineering, business, or related fields, with 10+ years of experience in account management, sales, or business development, preferably within the data center market. They should possess strong understanding of data center operations, technologies, and market trends, along with excellent communication and interpersonal skills. CRH offers competitive benefits and a diverse, inclusive culture.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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