Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

RN Case Manager, Atlanta, GA (Metro)- Hybrid Remote

Company: DaVita

Location: Atlanta, GA

Posted Jan 24, 2025

DaVita Integrated Kidney Care (IKC) is seeking a Full-Time RN Case Manager in Atlanta, GA. The role involves supporting complex patients, reviewing medical records, identifying needs, and implementing interventions. The RN will work autonomously and collaboratively, coordinating quality, consistent, cost-effective care. Key responsibilities include building relationships, managing care transitions, addressing social determinants of health, and assessing patients. Requirements include a current RN license, BSN preferred, minimum 2 years RN experience, CPR/BLS certification, a valid driver's license, and intermediate computer skills. Preferred qualifications include case management or chronic care management experience, utilization management experience, and Spanish-speaking ability. DaVita IKC offers comprehensive care, complex chronic condition management, and a supportive work environment with competitive benefits.

Workday Cloud Security & Controls Director

Company: PwC

Location: Atlanta, GA

Posted Jan 24, 2025

This job posting describes a Director role in Enterprise Application Risk at PwC. The role involves developing strategies to help clients maximize returns on their investments, mitigate risks, and streamline processes. It requires expertise in application security, financial system design, and data integrity. The ideal candidate should have extensive experience in ERP controls auditing, consulting, and implementing, preferably with Workday. They should also demonstrate strong leadership skills, business development abilities, and the capacity to manage large engagements. The role offers a competitive salary range and comprehensive benefits.

Phlebotomist Specalist

Company: Labcorp

Location: Dawsonville, GA

Posted Jan 24, 2025

Program Lead

Company: Bank of America

Location: Atlanta, GA

Posted Jan 24, 2025

Industrial Automation Client Sales Executive

Company: Schneider Electric

Location: Dublin, GA

Posted Jan 24, 2025

Schneider Electric is seeking a Client Sales Executive to sell their Industrial Automation portfolio of products and services. The role involves managing the entire sales process, from identifying prospects to negotiating contracts. The ideal candidate should have 5+ years of solution-based Industrial Automation sales experience in Schneider Electric targeted industries, with a strong understanding of control systems and technology trends. They must be able to engage with C-level stakeholders, create value propositions, and build trusted advisor relationships within customers' organizations. The role requires 60% travel, mostly day trips, covering the GA area. The candidate will report to Christian Perez, Regional Sales Director. Schneider Electric values diversity, inclusion, and ethical practices, aiming to be a sustainable and responsible company.

Department Manager

Company: H&M

Location: Milledgeville, GA

Posted Jan 24, 2025

H&M is currently hiring for an Assistant Manager position, also known as a Department Manager. The role involves supporting sales and profit goals, delivering the best customer experience, managing a team, and ensuring H&M standards are met. Responsibilities include analyzing sales and profit KPIs, managing team performance, and maintaining store operations. The ideal candidate is inclusive, positive, creative, and has customer service experience. Benefits include a 25% staff discount, health coverage, and a dynamic work environment.

Payroll Specialist - Atlanta, GA

Company: CRH

Location: Atlanta, GA

Posted Jan 24, 2025

Oldcastle APG, a CRH Company, is seeking a Shared Services Payroll Specialist for US Payroll processing. The role involves accurate payroll processing, maintaining employee information, resolving discrepancies, and supporting audits. The ideal candidate should have payroll experience, knowledge of payroll laws, and proficiency in Workday, Microsoft Word, and Excel. CRH offers competitive benefits, growth opportunities, and a diverse, inclusive culture.

Health Coach

Company: CVS Health

Location: Atlanta, GA

Posted Jan 24, 2025

Associate General Counsel, Regulatory Affairs - CA, CT, or MN preferred - Remote

Company: UnitedHealth Group

Location: Atlanta, GA

Posted Jan 24, 2025

UnitedHealthcare is inviting applications for a legal role aimed at simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The successful candidate will execute delivery of legal services, drive implementation of new legislation, counsel senior management on regulatory matters, and provide legal support to regulatory issues. They will also collaborate with colleagues across the UnitedHealth Group's legal and compliance departments. The role offers flexibility to work remotely from anywhere within the U.S., and comes with a competitive salary range of $122,100 to $234,700 annually. UnitedHealth Group is committed to diversity, equity, and inclusion, and is an Equal Employment Opportunity/Affirmative Action employer.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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