Customer Experience Jobs in Atlanta, GA

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Looking for Customer Experience jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Atlanta, GA area.

Retail Sales Associate - N Georgia Premium

Company: Gap Inc.

Location: Dawsonville, GA

Posted Jan 24, 2025

Old Navy is a fashion retailer that aims to democratize style and make shopping enjoyable. They offer high-quality, affordable essentials for the whole family. The company, founded in 1994, cultivates a community of authentic individuals in a fast-paced environment. The role involves providing excellent customer service, product expertise, and promoting brand loyalty. Benefits include a merchandise discount, competitive Paid Time Off, volunteer hours, extensive 401(k) plan, and health insurance. Old Navy is committed to diversity and inclusion.

SCA Cook II

Company: Sodexo

Location: Atlanta, GA

Posted Jan 24, 2025

SodexoMagic, a joint venture between Earvin 'Magic' Johnson and Sodexo, is seeking a full-time SCA Cook II. The role involves preparing large quantities of nutritious dishes, ensuring customer service, and maintaining a healthy/safe working environment. The company offers a flexible work environment, ongoing training, and comprehensive benefits including paid time off, medical, dental, vision, tuition reimbursement, and more. SodexoMagic values diversity and inclusion, fostering an environment where all employees are respected and valued.

Senior Release Manager

Company: UKG

Location: Atlanta, GA

Posted Jan 24, 2025

UKG, a leading provider of HR, payroll, and workforce management solutions, is seeking a Product Operations Release Manager (P3). The role involves leading the planning, coordination, and execution of software releases, ensuring high-quality product delivery. The ideal candidate should have 3+ years of experience in Release Management in a SaaS organization, strong understanding of Agile methodologies, and excellent communication skills. The company values innovation, continuous improvement, and customer satisfaction, offering a culture of belonging and comprehensive benefits.

EPM OneStream Technical Consultant, Manager

Company: PwC

Location: Atlanta, GA

Posted Jan 24, 2025

PwC is offering a Manager position in their Enterprise Performance Management practice within Finance Consulting services. The role involves working with high-level executives to optimize finance functions and improve business contributions. Key responsibilities include developing new skills, resolving team issues, coaching others, analyzing complex ideas, and leading transformation programs. Preferred qualifications include OneStream certifications and a Master's in Business Administration. The job requires experience in professional services, managing large transformation programs, and leading core accounting areas. PwC offers a competitive salary range of $100,000 - $232,000 plus potential bonuses, along with comprehensive benefits.

H&M Sales Advisor (Part-Time)

Company: H&M

Location: Alpharetta, GA

Posted Jan 24, 2025

Senior, International Tax

Company: Deloitte

Location: Atlanta, GA

Posted Jan 24, 2025

Deloitte's International Tax Services practice is seeking a strategic thinker with experience in various industries. The Tax Senior Consultant role involves providing tax consulting and compliance services, identifying tax issues, and preparing work papers and tax returns. The ideal candidate should have 3+ years of international tax experience, a relevant degree, and be able to travel 25%. The role requires a hybrid work model with in-person co-location 2-3 days per week. Deloitte offers a competitive wage range, benefits, and opportunities for professional development.

Merrill Market Supervision Manager - Greater Atlanta

Company: Bank of America

Location: Atlanta, GA

Posted Jan 24, 2025

Merrill Wealth Management, a leading global provider of wealth management and investment services, seeks a professional with extensive experience in compliance, administration, and business functions. The role involves supporting Market Executives in managing risks, ensuring adherence to regulations, and contributing to market profitability. Key responsibilities include managing Financial Advisor business needs, coaching personnel on sales practice conduct, and partnering to manage risks of business growth initiatives. Required qualifications include relevant licenses and a minimum of 5 years of professional experience. Desired qualifications include a Bachelor's degree, Market Supervision Manager experience, and strong skills in risk management, decision making, influence, negotiation, problem solving, relationship building, adaptability, business acumen, collaboration, oral and written communications, and client solutions advisory.

Merrill Market Supervision Manager - Greater Atlanta

Company: Merrill

Location: Atlanta, GA

Posted Jan 24, 2025

Merrill Wealth Management, a leading global provider of wealth management and investment services, seeks a professional with extensive experience in compliance, administrative, and business functions. The role involves supporting Market Executives in managing risks, ensuring adherence to regulations, and contributing to market profitability. Key responsibilities include managing Financial Advisor business needs, coaching personnel on sales practice conduct, and partnering to manage risks of business growth initiatives. Required qualifications include relevant licenses and a minimum of 5 years of professional experience. Desired qualifications include a Bachelor's degree, Market Supervision Manager experience, and skills in risk management, decision making, influence, negotiation, problem solving, relationship building, adaptability, business acumen, collaboration, oral and written communications, and client solutions advisory.

Full Time Tax Consultant (M&A) (Summer/Fall 2025, Winter 2026)

Company: Deloitte

Location: Atlanta, GA

Posted Jan 24, 2025

Deloitte is seeking a Full Time Tax Consultant for Mergers & Acquisitions. The role involves managing taxes as part of a business strategy, analyzing tax effects of complex decisions, and reducing overall tax rates. The successful candidate will work directly with clients, collaborating with high-performing teams to solve complex tax issues. They should be able to prioritize tasks, work independently, and demonstrate strong communication skills. The ideal candidate will have a Bachelor's or Master's degree in a relevant field, strong academic record, and meet minimal CPA licensure requirements. Travel up to 50% and ability to work in a hybrid model are required. The wage range is $79,920 to $146,880.

Inventory Associate

Company: CarMax

Location: Roswell, GA

Posted Jan 24, 2025

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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