Customer Experience Jobs in Other US Location

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Looking for Customer Experience jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Other US Location area.

Executive Assistant

Company: Sysdig

Location: Other US Location

Posted Jan 20, 2025

Sysdig is a leading cloud security company that values diversity, open dialogue, and flexible work culture. They are passionate about open source and building powerful solutions to secure cloud-native applications. The company has been recognized as a Best Place to Work and one of the 500 fastest-growing organizations by Deloitte. They are seeking an experienced executive assistant with strong problem-solving skills, attention to detail, and global travel logistics experience. The role offers a competitive compensation package, international culture, flexible work arrangements, and mental wellbeing support.

Senior Solutions Engineer

Company: Kong

Location: Other US Location

Posted Jan 20, 2025

Kong is seeking a Sales Engineer to drive new business, evangelize technology, onboard and train customers, and establish revenue potential. The ideal candidate should have experience with open source technology, NGINX, Docker, HTTP, AWS, Postgres, and Cassandra. Kong is aiming to build a $10b+ software company, recognized as a leader in innovation in the connectivity space. The role involves supporting field sales, understanding customer requirements, and ensuring 100% customer satisfaction. The company values open source, design, and customer obsession, and is looking for authentic, resourceful, and curious individuals to join their mission.

Account Executive - Remote, Latin America

Company: Bluelight Consulting

Location: Other US Location

Posted Jan 20, 2025

Bluelight, a leading software consultancy, is seeking a talented Account Executive to join its dynamic team. The role involves conducting outbound efforts, assisting with account management tasks, and supporting the sales team. The company is known for its commitment to quality, customer satisfaction, and fostering a collaborative work environment. The Account Executive will have the opportunity to work on diverse projects, collaborate with modern technologies, and work alongside top industry professionals. The company is in an exciting phase of expansion and values contributions that have a direct and significant impact on clients' businesses.

Sr. Product Manager

Company: OpenGov

Location: Other US Location

Posted Jan 20, 2025

OpenGov is a mission-driven technology company that provides cloud software for effective and accountable government. They are currently seeking a Sr Product Manager to lead the long-term vision of their Platform, including Identity and Access Management systems. The role involves driving business growth, identifying product enhancements, and collaborating with engineering, UX, and market-facing teams. OpenGov has a strong culture, recognized as a 2023 Top Workplaces USA award winner and Forbes Americas Best Startup Employer. They offer comprehensive benefits, including paid parental leave and a wellness stipend. The company is experiencing record-breaking growth with over 1800 governments using their products.

Azure Cloud Administrator II - R-20706

Company: Rackspace Technology

Location: Other US Location

Posted Jan 20, 2025

The job profile involves providing administration for cloud computing platforms, networks, and systems. The role requires delivering a great customer experience, serving as an escalation point for technical support, and resolving customer issues. The position also involves adhering to company security policies and procedures. Key responsibilities include resolving technical issues, troubleshooting, and collaborating with other administrators. The role requires a strong desire to learn and improve technical and people skills, excellent communication skills, and the ability to handle multiple tasks under pressure.

Technical Support Engineer

Company: Smarsh

Location: Other US Location

Posted Jan 20, 2025

Smarsh, a global leader in communication collaboration and social media governance, is seeking a Technical Support Engineer to join their Worldwide Customer Support team. The role involves rotational shifts, both weekdays and weekends, between 7 AM to 11 PM. The successful candidate will research, reproduce, troubleshoot, and solve highly challenging technical issues, provide thoughtful direction and support for technical inquiries, and work closely with various cross-functional teams. The ideal candidate should have 5+ years of experience in a client-facing role, a BS/MS in Computer Science or equivalent job experience, and a strong understanding of ITIL methodology, Unified Communications, and cloud-based long-term email and data archiving solutions.

Lead Gen Researcher

Company: Helpware

Location: Other US Location

Posted Jan 20, 2025

Helpware, a global technology-driven company, is seeking a motivated Lead Generation Researcher. The role involves searching for information on various online sources, professional social networks, and preparing databases. The ideal candidate should have intermediate English skills, data analysis abilities, and experience in lead generation or sales research. Familiarity with data research tools, LinkedIn Sales Navigator, and lead generation software is a plus.

Customer Reliability Escalation Engineer

Company: Sysdig

Location: Other US Location

Posted Jan 20, 2025

Sysdig is a well-funded startup with a large enterprise customer base, focusing on delivering value to customers. They are looking for a senior technical support specialist with extensive Kubernetes, Linux, and scripting language experience. The role involves mentoring, troubleshooting, and developing training materials. Sysdig values diversity and offers a great compensation package, flexible work arrangements, and mental wellbeing support.

Software Engineer III

Company: Verimatrix

Location: Other US Location

Posted Jan 20, 2025

The role of a Software Engineer at Verimatrix involves designing and developing software for products, ensuring quality, providing technical support, documenting applications, sharing knowledge, suggesting improvements, raising technical risks, mentoring, and participating in interviews. The ideal candidate should have a Bachelor's degree in Computer Science or a related engineering field, advanced knowledge in multiple programming languages, proven experience in developing advanced backend systems, ability to work independently, understanding of software development processes, practical knowledge of architectural patterns, and experience with AWS cloud native systems.

Senior Technical Customer Success Manager

Company: Kong

Location: Other US Location

Posted Jan 20, 2025

Kong is seeking a Technical Customer Success Manager with 35 years of experience in enterprise customer handling. The role involves acting as a technical advisor, establishing processes, and ensuring customer satisfaction. The company is aiming to build a $10b+ software company, recognized as a leader in innovation in the connectivity space. Kong values open source, design, and customer obsession, and is looking for authentic, resourceful, and curious individuals to join their mission.

Enterprise Customer Success Manager - Munich

Company: monday.com

Location: Other US Location

Posted Jan 20, 2025

The Enterprise Customer Success Manager DACH role involves overseeing a portfolio of enterprise customers in the DACH region, ensuring their sustained success. Key responsibilities include developing strategic customer success plans, establishing trusted advisor relationships with C-suite leaders, leading executive business reviews, driving adoption strategies, and acting as the Voice of the Customer. The ideal candidate should have 3+ years of experience in a SaaS company, fluency in German and English, strong quantitative data analysis skills, and excellent communication and interpersonal skills.

Software Engineer III - PLC

Company: OpenGov

Location: Other US Location

Posted Jan 20, 2025

As a Software Engineer III at OpenGov, you'll build top-tier SaaS solutions for government agencies, leading complex projects in a fast-paced agile environment. You'll design and develop high-quality, scalable, secure, and maintainable features, collaborate with cross-functional teams, and mentor junior engineers. Proficiency in Java, C++, C, Python, JavaScript, ReactJS, and NodeJS is required, along with experience in event-driven architecture and ERP domain.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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