Customer Experience Jobs in Remote

472,920 open positions · Updated daily

Looking for Customer Experience jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Remote area.

Sr HR Business Partner

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a Senior HR Business Partner with 10+ years of experience in HR, consulting, or chief of staff roles. The ideal candidate should be passionate about the mission to increase economic freedom through crypto and blockchain technology. They must have strong stakeholder management skills, data-driven decision making, and excellent communication abilities. The role involves spearheading people programs, partnering with functional leaders, providing coaching, and influencing organizational growth. Coinbase offers a competitive salary range of $206,125—$242,500 USD, along with benefits and equity.

Senior Staff Security Engineer

Company: Cobalt

Location: Remote

Posted Jan 24, 2025

Cobalt, a remote U.S. company founded in 2013, is seeking an experienced Staff Security Engineer. The ideal candidate should have 3-5 years of experience in managing SIEM and Security Monitoring tools, hands-on knowledge of Google SecOps SIEM/SOAR Tool or equivalent, and cloud security knowledge, preferably GCP and Kubernetes. The role involves leading SOC initiatives, managing incident response, threat hunting, and driving continuous improvements for SOC and SOAR processes. Cobalt offers competitive compensation, benefits, and a flexible work environment. The company is committed to diversity, inclusion, and equal opportunity employment.

Principal Product Manager, AI/ML

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

DigitalOcean is seeking a Principal Product Manager to lead strategic product initiatives and drive innovation. The ideal candidate will have a strong understanding of the developer ecosystem, experience in cloud computing, and the ability to engage with engineering teams on technical products. They will own the product strategy and vision, collaborate with cross-functional teams, define and prioritize features, and lead product development. The role involves community engagement, advocacy, and providing thought leadership. DigitalOcean offers career development, competitive benefits, and a focus on diversity and inclusion.

Associate Director, SAP Sales Specialist

Company: Kyndryl

Location: Lilio, Philippines / Remote

Posted Jan 24, 2025

Kyndryl is seeking an Associate Director, SAP Sales Specialist to drive sales of transformational SAP services, resulting in recurring annual managed services business. The role involves strategic sales planning, business development, customer relationship management, and ensuring successful customer outcomes. The SAP Sales Specialist will work closely with senior executives, customers, partners, and cross-functional teams to achieve business objectives and drive growth. Key responsibilities include business development, customer management, customer engagements, financial acumen, and collaboration. The ideal candidate will have a Bachelor's degree in business, IT, or a related field, extensive sales experience in the SAP product and services space, deep knowledge of SAP platform and solutions, strong leadership and stakeholder management skills, and excellent communication skills.

Senior Software Engineer – Action Platform

Company: Datadog

Location: Paris, France / Remote

Posted Jan 24, 2025

Datadog is seeking a Senior Software Engineer to enhance their Action Platform, which powers integrations for various products. The role involves collaborating with two key teams: the API Team and the Runtime Team. The ideal candidate should have experience in leading impactful initiatives in a platform or infrastructure-focused environment, with a strong reliability-oriented mindset and proficiency in backend programming. Datadog values a diverse workforce and offers benefits such as new hire stock equity, continuous professional development, and an inclusive company culture.

Senior Solutions Engineer

Company: Sumo Logic

Location: Alice Springs, Australia / Remote

Posted Jan 24, 2025

Instructional Designer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio, a global company specializing in real-time business communications and data solutions, is seeking an experienced Instructional Designer for a remote role based in Alberta, British Columbia, or Ontario, Canada. The ideal candidate will have 5+ years of experience in training, sales enablement, or related fields, with a strong background in instructional design. They will be responsible for designing sales enablement training, delivering related assets, and ensuring training content aligns with Twilio's processes. The role requires excellent interpersonal skills, the ability to work independently, and a passion for high-quality output. Twilio offers competitive pay, generous time-off, and a supportive work environment that values diversity, equity, and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages