Customer Experience Jobs in USA

572,886 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

VP - Client Partner

Company: Measured

Location: USA

Posted Jan 24, 2025

Measured is a leading company in incrementality-based measurement and optimization for consumer brands, with over $15 billion in fullfunnel media investments managed since 2017. The company is seeking a VP Client Partner to drive client product adoption, provide consultative services, and ensure clients achieve their marketing business goals. The role involves leading client capability assessments, creating product adoption roadmaps, conducting trainings, and consulting on specific use cases. The ideal candidate should have 5+ years of experience in marketing attribution, agency marketing, and ad technology, with strong analytical, organizational, and communication skills.

Senior Product Manager - Cards Experience

Company: Mercury

Location: USA

Posted Jan 24, 2025

Mercury is seeking a product manager with extensive experience in card products, ideally in a fintech setting. The role involves leading the end-to-end development of Mercury's core card experiences, identifying and prioritizing improvements, building strong partnerships, driving card product strategy, and communicating product specifications. The successful candidate will have a strong UX sensibility, experience in user research, proficiency in data analytics, and a track record of launching card products. The total rewards package includes a competitive base salary, equity, stock options, and benefits.

Full Stack Developer

Company: Hanna Andersson

Location: USA

Posted Jan 24, 2025

Hanna Andersson, a Portland-based premier kids and baby clothing brand, is seeking a Full Stack Software Developer. The role involves frontend and backend development, technical capabilities enhancement, and project execution. Minimum qualifications include a Bachelor's degree in computer science or equivalent experience, 5+ years of software development, and experience with data structures, algorithms, and software product development. Preferred qualifications include frontend web development, backend API development, cloud services experience, proficiency in HTML, CSS, JavaScript, Agile methodologies, and tools like Git and Jira. Responsibilities include implementing solutions, developing unit tests, collaborating with team members, and staying updated on industry trends.

Sr Business Systems Analyst

Company: HubSpot

Location: USA

Posted Jan 24, 2025

HubSpot is seeking a Business Systems Analyst for its Product Operations team. The role involves managing and maintaining the Amplitude ecosystem to support product development efforts across the company. The analyst will work on mission-critical data assets, collaborating with various teams to improve the Amplitude ecosystem and related systems. Key responsibilities include driving best practices for Amplitude usage, translating business requirements into implementation plans, and building customized solutions on third-party applications. The ideal candidate will have strong communication and organizational skills, hands-on experience with data analysis, and expertise in developing complex solutions. HubSpot offers a competitive cash compensation range of $115,400 - $184,600 annually, along with benefits and perks to support employee growth.

Senior Staff Product Designer - Investing

Company: Wealthfront

Location: USA

Posted Jan 24, 2025

Wealthfront is seeking a Senior Staff Product Designer to lead design for new Investing products, reporting directly to the Design Director. The ideal candidate will have extensive experience in designing industry-leading experiences, simplifying complexity, and a passion for investing or financial technology. The role involves strong collaboration, thinking in scalable systems, and a high standard for craft and execution. The designer will be at the forefront of charting the next generation of technology innovation in investing products. Wealthfront values innovation, learning, and an inclusive culture. The role requires 8+ years of product design experience, a portfolio showcasing UX challenges, and the ability to communicate design concepts clearly. The estimated annual salary is ~$240,000 USD plus equity and discretionary bonus.

Talent Acquisition Specialist

Company: Megaport

Location: USA

Posted Jan 24, 2025

Megaport, a global leader in Network as a Service (NaaS), is seeking a Talent Acquisition Specialist. The role involves leading recruitment efforts across North and South America, aligning hiring strategies with global business goals, and collaborating with diverse teams. The ideal candidate should have 2-3+ years of recruitment experience, proven skills in building relationships with hiring managers, and a track record of meeting hiring goals while maintaining a focus on quality, diversity, and a positive candidate experience. Megaport offers competitive compensation packages, flexible working environments, and a generous study and training program.

Implementation Engineer

Company: Level AI

Location: USA

Posted Jan 24, 2025

Level AI, a leading provider of AI-based SaaS solutions for modern contact centers, is seeking a remote SaaS Instance Setup Coordinator. The role involves setting up and deploying SaaS instances, communicating infrastructure to customers and teams, managing implementation processes, and collaborating with cross-functional teams. The ideal candidate should have strong technical skills, project management abilities, and excellent client interaction skills. Proficiency in Python, JavaScript, and cloud platforms like AWS is required. Experience in SaaS or enterprise data integration, and a proven track record in managing technical projects are significant advantages. A bachelor's degree in Computer Science, MIS, or a related field is preferred.

Head of Product

Company: Huckleberry Labs

Location: USA

Posted Jan 24, 2025

Huckleberry is a company that aims to create life-changing products and experiences for families using data, AI, and behavioral science. The Head of Product role is a high-impact position that will shape the future of family support globally. The role involves defining product strategies, creating user-centric products, and leading a team of product managers. The ideal candidate should have product experience in consumer apps, proven ability to lead product growth, strong data acumen, and a passion for the company's mission.

Tutor Marketing Manager

Company: ClassDojo

Location: USA

Posted Jan 24, 2025

ClassDojo, a global communication platform for K12 teachers, families, and children, is expanding its services to include Dojo Tutor, a tutoring program connecting kids with experienced teachers. The company, with a team of around 200, is actively used in over 95% of US schools and 180 countries. They are seeking a marketing manager to grow Dojo Tutor's reach and impact, focusing on leveraging their existing network of teachers. The ideal candidate should have 5+ years of marketing experience, a strong track record in scaling new channels, and excellent storytelling skills.

Backend Product Software Engineer

Company: Dropbox

Location: USA

Posted Jan 24, 2025

The role of a Product Engineer at Dropbox involves designing and building scalable software for millions of daily users, collaborating with cross-functional teams to develop user-focused products, and participating in on-call rotations. Dropbox is committed to expediting the creation and implementation of AI-enabled products. The company offers competitive compensation and encourages open-source contributions and full-stack development skills.

Human Resources Business Partner - GTM and Corporate

Company: Emburse

Location: USA

Posted Jan 24, 2025

Emburse offers innovative travel and expense management solutions, trusted by millions worldwide. The company's mobile-first, highly automated products streamline business travel and expense management, providing efficiency, time savings, and enhanced financial visibility. As a strategic HR Business Partner, the role involves partnering with leaders to achieve business goals through talent management and programming, serving as a trusted advisor on talent issues, and driving value-added HR practices. The ideal candidate should have a Bachelor's degree in Business Administration, minimum 5 years of HR Business Partner experience, and strong communication, organizational, and technological skills.

Customer Research Advisor

Company: dscout

Location: USA

Posted Jan 24, 2025

Dscout is a leading company in experience research technology, offering a platform for businesses to gain insights into user needs and behaviors. They are seeking a Research Advisor to collaborate with clients and help them design, recruit, and field research projects. The ideal candidate should have a degree in design research, psychology, anthropology, sociology, market research, or a related field, along with 1-4 years of professional experience. The role involves training clients, providing research design recommendations, managing projects, and acting as a customer advocate. The position is central to Dscout's operations, requiring collaboration with various teams and a passion for user research and technology.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages