Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Senior Software Engineer - Workforce

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. They are looking for a Senior Software Engineer to join their team and contribute to the technical future of their product used by over 40,000 restaurants nationwide. The role requires writing high-quality code, driving technical design and architecture discussions, leading the development of a microservice-based platform, and collaborating with globally distributed teams.

Manager - Software Engineering, Payroll Engineering

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry, offering a cloud-based platform for accounting and back-office operations. The company's culture empowers team members to produce top-notch results and elevate their skills. The Engineering Manager role involves leading teams, projects, and providing mentorship. The position requires a BSMS in Computer Science or 2+ years of equivalent experience, as well as expertise in various technologies and Agile development. The company offers comprehensive benefits and is an Equal Opportunity Employer.

SEM Marketing Lead Experiences & Services

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Growth Marketing team at Airbnb is seeking a Growth Marketing Lead Pilots to identify new channels and avenues for business growth, with a focus on global expansion and new products and services. The role involves end-to-end execution of SEM growth initiatives, collaboration with key stakeholders, and presentation of demand-driving product and marketing initiatives. The ideal candidate has 10+ years of relevant SEM experience and a strong understanding of SEM marketing tech stack, data pipelines, tracking, testing, analytics, and financial metrics.

Solutions Marketing Director

Company: Clari

Location: USA

Posted Dec 18, 2024

Clari is a revenue platform that provides forecasting accuracy and visibility from the sales rep to the board room. It helps companies like Okta, Adobe, Workday, and Zoom drive revenue accuracy and precision. The team is focused on customer-first marketing, positioning, and gotomarket strategy. The role is a fully remote opportunity with responsibilities including developing and launching key Clari solutions, owning the Revenue Platform narrative, and driving new product introductions.

Construction Coordinator

Company: Roofstock

Location: USA

Posted Dec 18, 2024

The text describes a job opportunity for a Construction Coordinator at Roofstock, a leading end-to-end investment platform for single-family rental homes. The role involves managing construction and renovation projects, coordinating with internal and external stakeholders, and ensuring project timelines are met. The company offers competitive benefits and is committed to equal employment opportunities.

Senior Manager - Product Compliance

Company: Kraken

Location: USA

Posted Dec 18, 2024

Kraken is a mission-driven company with a focus on crypto values and the global adoption of crypto. They offer premium crypto products, world-class client support, and are committed to industry-leading security, crypto education, and industryleading compliance. The company is fully remote with Krakenites in 70+ countries speaking over 50 languages. They are looking for a candidate with 47 years of proven experience in payments, blockchain, or financial services industry to lead and mentor a high-performing team.

Principal Software Engineer - Payroll Engineering (Java)

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and back-office operations. They value empowering team members, producing top results, and elevating skills. The Principal Software Engineer role involves analyzing, designing, developing, and testing software applications. The candidate should be an expert in Java, SQL databases, enterprise software, cloud computing, and Agile development. The position offers a salary range of $132,000 - $198,000 with comprehensive medical benefits, 401k, equity options, unlimited PTO, and wellness initiatives.

Enterprise Business Development Representative

Company: One Model

Location: USA

Posted Dec 18, 2024

One Models is seeking a dynamic and ambitious Enterprise Business Development Representative (BDR) to support their continuous growth in the North American market. The BDR will be responsible for generating new business opportunities, navigating the sales cycle, and building relationships with large enterprises and rapidly growing companies. The ideal candidate should have an entrepreneurial mindset, strong technical proficiency, and enjoy building relationships. The role requires outbound sales, cold calling, cold emailing, and social selling. The successful candidate will work with the Director of Business Development to win more deals and provide weekly updates to Sales Leadership and Account Executives.

Deal Desk Specialist

Company: Restaurant365

Location: USA

Posted Dec 18, 2024

The text describes a role at Restaurant365, a SaaS company disrupting the restaurant industry. The Deal Desk SpecialistAnalyst will be responsible for creating and maintaining accurate pricing and contract data, assisting sales in navigating complex requirements, and making the process more efficient and effective. The role requires a trusted advisor to the Sales team, cross-functional collaboration, and proficiency in MS Excel and Salesforce CRM or CPQ. The position offers a salary of $80000-$110000, comprehensive medical benefits, 401k with matching, equity option grant, unlimited PTO, and company holidays.

Platform Product Manager - FinTech

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Finance Technology team at Airbnb manages a complex and innovative ecosystem of products and applications, responsible for driving key outcomes for all stakeholders. They focus on ensuring taxes are handled correctly, managing cash, reconciliation, hedging, treasury, and providing critical data and metrics. They also offer top-to-bottom insurance protection for guests and hosts, and enterprise applications to employees. The team is constantly evolving and working on new initiatives, including developing a global taxpayer information product and a robust invoicing platform.

Senior Product Manager - Prospecting

Company: HubSpot

Location: USA

Posted Dec 18, 2024

The text describes a Senior Product Manager role at HubSpot for their AI Prospecting Agent product. The role involves defining the vision and strategy for next-generation prospecting tools, collaborating with cross-functional teams, and driving alignment and motivation across the company. The ideal candidate should have experience launching products successfully, a multidisciplinary approach to thinking, and the ability to articulate product vision to various audiences.

Staff Software Engineer - Trust Platform

Company: Airbnb

Location: USA

Posted Dec 18, 2024

The Trust team at Airbnb is responsible for protecting the community and platform from fraud, ensuring high standards for hosts, guests, and experiences. They work closely with fraud defense teams to tackle evolving attack vectors and build platform features for friction, rules, and enforcement tools. The role is for a senior engineer to design, implement, and operate resilient and scalable distributed systems, build platform capabilities, and provide critical input in the team's roadmap and technical direction.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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