Customer Experience Jobs in USA

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Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Sr. Salesforce Developer

Company: MetroStar Systems

Location: USA

Posted Dec 14, 2024

The text describes a job posting for a Sr Salesforce Developer at MetroStar Systems. The role involves designing, developing, and deploying custom Salesforce solutions, understanding and navigating Salesforce's release cycle, and contributing to a collaborative development environment. The ideal candidate should have an active secret clearance, a Bachelor's degree in Computer Science or related field, and at least 5+ years of experience as a Salesforce Developer. They should be proficient in version control systems, Salesforce development tools, and Salesforce release management processes. The company values diversity and inclusion and encourages applicants from underrepresented groups to apply.

Sr. Manager, Security Operations Engineering

Company: Vimeo

Location: USA

Posted Dec 14, 2024

Vimeo is seeking a Senior Manager of Security Operations to manage day-to-day operations of engineers and analysts dedicated to managing technical security controls and incident response. The individual will drive operational excellence, align Security and Engineering efforts, and foster a team transformation that prioritizes communication and operational excellence as well as maturing Incident Response.

Finance Operations & Systems Manager

Company: Verse Medical

Location: USA

Posted Dec 14, 2024

Verse Medical is a company building software infrastructure for hospital-quality care at home, addressing the issue of underserved patients recovering at home due to the patchwork of different vendors and lack of reliable, high-quality care. They aim to modernize the in-home care process and are backed by prominent investors in technology and healthcare with ambitious expansion plans. They are looking for a fractional remote role with 5+ years of experience in finance operations or accounting system management to set up integrations and work closely with leadership.

Onboarding Manager

Company: Mercury

Location: USA

Posted Dec 14, 2024

Mercury is a financial technology company that is expanding its team to support its growth. The company is looking for an Onboarding Manager to join their team and help manage a team of specialists, create efficient processes, and ensure the team is supported to tackle day-to-day challenges. The role requires leadership experience, the ability to work autonomously, and a strong ownership mindset. The total rewards package includes base salary, equity, stock options, and benefits.

Senior Full Stack DevOps Engineer

Company: Degreed

Location: USA

Posted Dec 14, 2024

Degreed is seeking a talented DevOps Engineer to join their team and help transition their infrastructure and services to container-based technologies. The role involves designing, building, and maintaining the infrastructure, working closely with development teams, and leading the charge in containerizing applications and services. The ideal candidate should have experience working remotely, a strong understanding of DevOps and Agile principles, and be passionate about learning new things.

Business Value Engineer

Company: Grafana Labs

Location: USA

Posted Dec 14, 2024

Grafana Labs is seeking an experienced Business Value Engineer to join their successful Sales and Solutions Engineering team. The role involves defining and unifying Grafana's value proposition, collaborating with cross-functional teams, and partnering with leadership to align value narratives. The OTE range for this role is $220,000 - $260,000.

People Business Partner

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with its cloud-based platform for accounting and back-office operations. The company values empowering team members, producing top-notch results, and elevating skills. They are constantly evolving and improving to be and remain the best in class. The role involves strategic and operational involvement in human resource disciplines, delivering business objectives, and providing coaching and counsel to strengthen senior leadership teams. The individual will also support various IT, product engineering, and technology organizations. They will add value by developing and executing holistic workforce strategies, identifying issues, and providing proactive solutions to match people strategies to business strategies.

Data Engineer

Company: Shift5

Location: USA

Posted Dec 14, 2024

Shift5 is a rapidly growing scaleup specializing in cybersecurity, predictive maintenance, and compliance for operational technology (OT) systems. They are seeking a Data Engineer to join their team, focusing on building data processing, storage, and integration pipelines, and creating solutions that utilize AWS cloud services. The company aims to save lives by providing real-time alerting and historical trends to ensure mission readiness and cyber survivability.

Senior IT Project & Operations Planning Manager

Company: Oura

Location: USA

Posted Dec 14, 2024

Oura is a growing company focused on helping people live healthier and happier lives. They are looking for a Senior IT Project and Operations Planning Manager to coordinate resources, schedule, and align priorities across all IT Operations team activities. The role involves strategic planning, resource allocation, shaping delivery standards, and mentoring team members. The company values collaboration, transparency, and continuous improvement.

Quality Support Fleet Engineer

Company: May Mobility

Location: USA

Posted Dec 14, 2024

May Mobility is a company that develops and deploys autonomous vehicles powered by their innovative MultiPolicy Decision Making technology. They aim to create a safer, greener, and more accessible world by bridging public transit gaps and moving people safely and easily. The company has given over 300,000 autonomous-enabled rides to real people around the globe and is hiring people who share their passion for building the future.

Staff Software Engineer

Company: Polygon Labs

Location: USA

Posted Dec 14, 2024

Polygon Labs is a software development company building and developing a network of aggregated blockchains via the AggLayer, secured by Ethereum. They aim to bring together user bases and liquidity for any connected chain and leverage Ethereum as a settlement layer. Polygon Labs has contributed to several widely-adopted scaling protocols and tools for launching blockchains. As a Staff Engineer, you will work on challenging problems in blockchains, including single slot finality solving, state bloat, and zk checkpoints.

Senior Data Platform Engineer

Company: Qventus

Location: USA

Posted Dec 14, 2024

Qventus is a healthcare technology company that has been in operation for over 12 years, leading the transformation of the industry through innovative solutions that harness the power of machine learning, generative AI, and behavioral science. They aim to empower care teams to anticipate and resolve issues before they arise, with a mission to directly impact the lives of patients. The company is backed by leading investors and offers a mission-driven team across the globe. The role of a Senior Data Platform Engineer involves leading the design, development, and management of data platforms and data pipelines, ensuring scalability, reliability, and efficiency in light of evolving product requirements. The company values diversity, equity, inclusion, and belonging, and offers competitive benefits and perks.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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