Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Manager - Technical Program Management (Guest & Host Tech)

Company: Airbnb

Location: USA

Posted Nov 22, 2024

The job description is for a Technical Program Manager at Airbnb, responsible for building a high-performance culture, developing a team of TPMs, and driving process improvements. The role requires 13+ years of experience in technical program management, with a focus on inclusiveness, sustainability, and adaptability.

Omnichannel Advertising Project Manager

Company: Digital Yalo

Location: USA

Posted Nov 22, 2024

The text describes a company called Yalo that is hiring a Project Manager. The role involves managing multiple projects, collaborating with team members, and ensuring projects are completed on time and within budget. The company values diversity, creativity, and individuality, and offers a range of benefits.

Tax Manager

Company: May Mobility

Location: USA

Posted Nov 22, 2024

May Mobility is a company that is transforming cities through autonomous technology to create a safer, greener, and more accessible world. They are looking for a Tax Manager to join their finance team to oversee tax, treasury, and accounts payable functions.

Development Coordinator

Company: One League

Location: USA

Posted Nov 22, 2024

One League is a global education institution offering a 2 Year MBA program with scholarships. They are recruiting a Development Coordinator to advance fundraising efforts and support the global scholarship fund.

Commercial & Privacy Counsel

Company: Elevenlabs

Location: USA

Posted Nov 21, 2024

ElevenLabs is a growth-stage startup that has built advanced AI voice models and products. They have partnered with major publishers and gaming studios and are backed by leading tech and AI companies. They are hiring a Commercial and Privacy Counsel to join their team.

Director of Product Management - Protocol

Company: Polygon Labs

Location: USA

Posted Nov 22, 2024

Polygon Labs is a software development company building a network of aggregated blockchains. The company is looking for a Director of PM to build the technology and ecosystem for their protocol team. The role requires a strong understanding of the crypto space, ability to gather and use data, and strong communication skills.

Senior Software Engineer (Full Stack)

Company: FreeWill

Location: USA

Posted Nov 22, 2024

FreeWill is looking for a Full Stack Senior Engineer to join their mission-driven company. The role offers excellent benefits, a signing bonus, and the opportunity to work on a modern stack. The company values diversity and is committed to building an inclusive workplace.

Senior Full Stack Engineer

Company: Localize

Location: USA

Posted Nov 22, 2024

Localize is seeking a Full Stack Engineer to join their US-based remote team. The engineer will be responsible for implementing new functionality within Localize's core product, building RESTful APIs, and collaborating with other remote engineers.

Telephony Systems Administrator

Company: QuinStreet

Location: USA

Posted Nov 22, 2024

The job description is for a Telephony Systems Administrator who will oversee the technical management of the Five9 telephony system and coordinate between teams. The role requires expertise in telephony system administration, operations management, and compliance. The responsibilities include managing the telephony system, monitoring performance metrics, and ensuring compliance with communication laws.

Senior People Operations Analyst

Company: Reddit

Location: USA

Posted Nov 22, 2024

The text describes Reddit's community and its features, and then presents a job posting for a Senior People Operations Analyst. The job requires a strong analytical mindset and experience in people analytics.

Experienced Software Engineer - Machine Learning Infra

Company: Plaid

Location: USA

Posted Nov 22, 2024

The Plaid Machine Learning Infrastructure ML Infra team is responsible for creating and maintaining foundational systems tools and processes for efficient scalable reliable responsible and secure machine learning workflows. The team will lead the design and development of the Feature Store Platform for Plaid and support the development of ML-based product lines.

Senior Clinical Research Associate

Company: PROCEPT BioRobotics

Location: USA

Posted Nov 21, 2024

The company PROCEPT BioRobotics is looking for a Senior Clinical Research Associate to manage clinical trials. The role involves leading and managing clinical trials, developing study plans, and ensuring compliance with regulatory requirements. The company offers a comprehensive benefits package and a work-life blend.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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