Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Manager of Social Media and Community

Company: Tilt

Location: USA

Posted Nov 20, 2024

Tilt is looking for a Manager of Social Media and Community to join their team and help scale their business through social media channels. The role involves driving organic social media engagement, creating and distributing content, and working cross-functionally across the business. The company values autonomy, teamwork, and empathy, and offers remote work and flexibility.

Analytics Engineering Advocate

Company: Lightdash

Location: USA

Posted Nov 20, 2024

Lightdash is an open-source BI tool that helps data teams build data-driven companies. The company values transparency, collaboration, and user success, and is looking for an Analytics Engineering Advocate to join their team.

Senior Manager, Customer Success

Company: insightsoftware

Location: USA

Posted Nov 20, 2024

The job description is seeking a dynamic and experienced Manager Customer Success to lead the customer success team at insightsoftware. The ideal candidate will have a strong background in customer success, excellent leadership skills, and a passion for building lasting customer relationships.

Junior Systems Administrator

Company: Talkiatry

Location: USA

Posted Nov 20, 2024

Talkiatry is a mental health company that transforms psychiatry with accessible and responsible care. The company is looking for a ServiceNow administrator to develop and maintain their ServiceNow environment, assist with user adoption and training, and develop custom solutions and automations. The role requires a strong background in IT or computer science, experience with ServiceNow, and excellent communication skills.

Growth Marketing Lead

Company: Warp

Location: USA

Posted Nov 20, 2024

Warp is a company that is modernizing the command line to make it more intuitive, collaborative, and intelligent for developers and teams. They believe there is an opportunity to build a generational company known for high-quality developer products. The company is looking for a Growth Marketing Lead to lead their paid marketing lifecycle marketing and partnerships.

Senior Engineering Manager

Company: ReifyHealth

Location: USA

Posted Nov 20, 2024

OneStudyTeam is a company that specializes in speeding up clinical trials and improving patient outcomes. They offer a cloud-based platform that enables research sites, sponsors, and stakeholders to work together more effectively. The company is trusted by large biopharmaceutical companies and is available in over 100 countries.

Contract Senior Narrative Designer

Company: Bungie

Location: USA

Posted Nov 20, 2024

Bungie is looking for a Contract Narrative Designer to join the Destiny 2 team. The role involves working closely with small teams to write strings, create scripts, and collaborate on narrative experiences. The company emphasizes diversity, inclusivity, and equity in the workplace.

Member of Technical Staff, Domain Engineering

Company: anchorage

Location: USA

Posted Nov 20, 2024

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, and settlement. The company is funded by leading institutions and has offices in several locations.

Clinical Recruiter

Company: Hazel

Location: USA

Posted Nov 20, 2024

Hazel Health is a virtual provider of school-based healthcare services, recognized for its innovative approach. The company is looking for a Clinical Recruiter to join its team, responsible for developing effective recruiting plans, creating job postings, and interviewing candidates.

Director of Partner Success, Strategic Employers

Company: Twin Health

Location: USA

Posted Nov 20, 2024

Twin Health is a company that empowers people to reverse, prevent, and improve chronic metabolic diseases. They have a unique approach to healthcare, using data and analytics to make personalized decisions. The company is passionate about improving the health and happiness of its members and has a strong culture of innovation and collaboration.

Observability Architect

Company: thinkahead

Location: USA

Posted Nov 20, 2024

The job posting is looking for talented individuals to join the Intelligent Operations team as a Principal Technical Consultant. The role involves designing and implementing scalable and resilient observability solutions, leading the design and development of monitoring and logging systems, and mentoring team members.

Technical Customer Support Specialist

Company: Elevenlabs

Location: USA

Posted Nov 20, 2024

The job posting is for a Technical Customer Support Specialist at ElevenLabs, a startup that provides AI and audio technology. The role involves providing exceptional support to B2B and enterprise clients, troubleshooting technical issues, and collaborating with internal teams. The ideal candidate is passionate about AI and audio, has a strong work ethic, and is comfortable working in a fast-paced environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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