Customer Experience Jobs in USA

573,248 open positions · Updated daily

Looking for Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the USA area.

Director of Product Management - Payout and Retain

Company: Eventbrite, Inc.

Location: USA

Posted Nov 09, 2024

Eventbrite is looking for an experienced product leader to build a vision and strategy for their financial products, focusing on the creator funnel and core financial experiences. The company is a well-known EBITDA positive public company with global category leadership, and the role is a career-defining opportunity.

Senior People Ops Generalist

Company: Exodus54

Location: USA

Posted Nov 09, 2024

Exodus is looking for a Senior People Ops Generalist to optimize talent recruitment, retention, and removal processes. The role involves supporting employees, developing onboarding experiences, and maintaining a high-performance culture. The company offers a collaborative and feedback-driven culture, flexible schedule, and competitive benefits package.

Staff Software Engineer - Community Support Platform

Company: Airbnb

Location: USA

Posted Nov 09, 2024

The Community Support Platform CSP team is building world-class tools for Airbnb's global operational staff. The team develops products for AirCover and Host-Guest resolutions, and is looking for a full-stack software developer with experience in machine learning and data systems.

Digital Marketing Paid Ads Specialist

Company: Beacon Media + Marketing

Location: USA

Posted Nov 09, 2024

Beacon is looking for a paid ads specialist to develop and implement paid ad campaigns for clients. The ideal candidate is a team-spirited, skilled, and imaginative individual with an eye for marketing strategy and opportunities. The company offers a positive work environment, flexible work hours, and competitive benefits.

Head of Holding Company - Programmatic

Company: OpenX

Location: USA

Posted Nov 09, 2024

OpenX is a company that focuses on digital media and advertising, and is looking for a Head of Holding Company Sales to manage and grow relationships with major advertising holding companies in the US.

Senior Site Reliability Engineer

Company: Flywire

Location: USA

Posted Nov 09, 2024

Flywire is a global payments enablement and software company that is looking for an experienced engineer to join their Site Reliability Engineering team in North America. The company is passionate about delivering high-stakes, high-value payments across the global education, healthcare, travel, and B2B industries.

Director - Executive & Equity Compensation

Company: GitLab

Location: USA

Posted Nov 09, 2024

The job posting is for a Director Executive amp Equity Compensation role at GitLab. The role involves leading the development and administration of executive compensation and equity compensation philosophies and programs. The ideal candidate has deep experience in designing and managing executive and equity compensation programs, is comfortable working in a fast-paced environment, and has excellent communication skills.

Senior iOS Engineer

Company: Kunai

Location: USA

Posted Nov 09, 2024

Kunai is a digital consultancy focused on banking, payments, and fintech. They have built deep relationships with clients and are looking for an iOS developer with experience in UI Kit and Swift UI. The role is remote and open to residents within the United States.

Executive Director - Medical Information

Company: Vera Therapeutics

Location: USA

Posted Nov 09, 2024

Vera Therapeutics is a biotechnology company focused on developing treatments for serious immunological diseases. The company is seeking an Executive Director of Medical Information to create and communicate medical information compliant with industry best practices and applicable regulatory guidelines.

Product Manager - Payroll

Company: Restaurant365

Location: USA

Posted Nov 09, 2024

Restaurant365 is a SaaS company that provides a cloud-based platform for restaurant accounting and backoffice operations. The company is looking for a Product Manager Payroll to oversee the R365 Payroll products and collaborate with other teams to drive the payroll strategy. The role requires experience in product management, payroll domain, and excellent communication skills.

Senior Technical Program Manager - Ads

Company: Pinterest

Location: USA

Posted Nov 09, 2024

The role of Senior Technical Program Manager Ads at Pinterest involves driving development of new solutions, scaling existing ones, and solving complex engineering problems. The ideal candidate has 5+ years of experience, an entrepreneurial spirit, and strong leadership skills.

Senior UX Researcher - PFM

Company: Rocket Money

Location: USA

Posted Nov 09, 2024

Rocket Money is looking for a Senior UX Researcher to join their Personal Financial Management PFM group. The role requires a strong research skillset, collaboration, and customer obsession. The company offers a competitive salary, benefits, and a positive work environment.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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