Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

leading Microsoft services provider growing team as an Azure Consultant supporting impactful projects

Azure Consultant

Company: Planet Technologies

Location: Washington DC

Posted Feb 03, 2025

Planet Technologies, a leading Microsoft services provider to the public sector, is seeking a highly motivated Azure Consultant to join their growing team. The Azure Consultant will support impactful projects, scoping, assessing, planning, leading, designing, delivering, testing, and creating technical documentation for customer implementation projects. The role requires a deep understanding of cloud computing technologies, including Azure, O365, and Entra ID, with demonstrated hands-on experience in several domains. The ideal candidate will possess excellent communication skills, problem-solving abilities, and the capacity to navigate new or unknown technical areas. The position operates in a professional office environment, both onsite and remotely, and requires familiarity with standard office equipment and Microsoft Office Suite.

View Details Apply on BuiltIn

Sr. Systems Analyst - PTO, Paid Holiday, & Paid Leave

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst - PTO, Paid Holiday, & Paid Leave

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Customer Success Manager, Global & Large Law

Company: Thomson Reuters

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Applications Developer - Expert

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse
full time be or bc

General Hematology/Oncology Faculty Position

Company: Howard University, College of Medicine

Location: Washington, District of Columbia

Posted Feb 03, 2025

View Details Apply on healthecareers.com

Assistant Nurse Manager (RN) - Med/Surg

Company:

Location: Washington, CT

Posted Feb 03, 2025

View Details Apply on The Muse

Senior Network Engineer

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Bioenvironmental Engineer

Company:

Location: Washington, UT

Posted Feb 03, 2025

View Details Apply on The Muse

Software Developer Sr. TS/SCI REQUIRED

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst (Tomahawk Program) - Industry leading benefits

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Sr. Systems Analyst - PTO, Paid Holiday, & Paid Leave

Company:

Location: Washington, DC

Posted Feb 03, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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