Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

FMS Case Reconciliation Analyst

Company: ELS, Inc.

Location: Washington DC

Posted Jan 30, 2025

ELS is an employee-owned small business that provides professional and engineering support services to the US Navy. They pride themselves on delivering high-quality products and solutions to their customers. The company is currently seeking a Business and Financial Management Analyst for a Foreign Military Sales case. The role involves reconciling FMS cases, tracking commitments and expenditures, preparing financial briefing materials, and analyzing case financial reports. The ideal candidate should have US citizenship, a Secret clearance, and at least 3 years of experience in DoD/USN financial management and supporting Foreign Military Sales. Knowledge of SCIP MISIL DIFS DSAMS COBRA and Navy ERP is also required. Strong communication, organization, and analytical skills are essential.

DoN Mid Program Analyst

Company: ELS, Inc.

Location: Washington DC

Posted Jan 30, 2025

ELS, an employee-owned small business, is seeking a Frigate Support Contractor Program Analyst for the construction of CONSTELLATION Class Guided Missile Frigate FFG 62. The role involves collecting, reviewing, and analyzing information to make recommendations to the Government. The ideal candidate should have 7 years of professional experience in program/project management and shipbuilding, with a preference for a degree and PMP certification. The position is full-time, with potential for alternative work schedules and telework, and is located at the Washington Navy Yard in Washington DC. ELS is an Equal Employment Opportunity Employer.

Jr Full Stack Developer - MUST Be US Citizen with Active Secret Clearance!

Company: EDC Consulting

Location: Washington DC

Posted Jan 30, 2025

EDC Consulting, a small business provider of enterprise solutions and strategic business support to the Federal Government, is seeking a Junior Full Stack Developer with active Secret Clearance. The role involves providing data architecture, developing and supporting Army data and application systems, and ensuring adherence to government or commercial directives. The ideal candidate should have a BSBA STEM Degree, CompTIA Security+ certification, and at least 24 years of recent hands-on experience with fullstack business systems, web software engineering, and object-oriented technologies. EDC offers a rich corporate culture with driven leadership, an energetic atmosphere, and mutual respect.

Senior Data Visualization Specialist

Company: Omniscius

Location: Washington DC

Posted Jan 30, 2025

The job posting is for a Senior Data Visualization Specialist with advanced skills in analyzing multisource data to derive actionable insights and develop visualizations. The ideal candidate should be a strong leader with analytical and communication skills to collaborate effectively with cross-functional teams and stakeholders. The role involves designing and building interactive dashboards, geospatial visualizations, and presentations, transforming complex data into clear representations, and preparing authoritative incident reports. The qualifications include US citizenship, TopSecret clearance, 10 years of experience, a Bachelor's degree in a related field, proficiency in data visualization tools, experience with databases and data manipulation tools, understanding of data science principles, and excellent communication skills.

Regional Sales Manager

Company: Sika

Location: Washington DC

Posted Jan 30, 2025

Sika, a global leader in construction and manufacturing industries, is seeking a self-motivated sales professional for the MidAtlantic region. The ideal candidate will promote, sell, and manage Emseal's line of sealant products, attend trade shows, and represent the company on jobsites. The role requires strong sales, leadership, and communication skills, with a focus on building customer relationships and achieving sales targets.

Senior Cyber Incident and Threat Analyst

Company: Omniscius

Location: Washington DC

Posted Jan 30, 2025

The Senior Cyber Incident and Threat Analyst role involves leading and managing cyber threat intelligence and cybersecurity triage and analysis to support incident response and vulnerability management. The role requires a seasoned professional with at least 10 years of experience, a US citizen, and a Top Secret clearance. Key responsibilities include performing cyber defense incident triage, determining incident scope and impact, conducting adversary research, identifying intrusion activities, and developing cybersecurity indicators. The role also involves reporting changes in patterns and trends within cybersecurity incidents, providing descriptive and predictive analysis, and developing repeatable processes for SOPs and WIs. Strong analytical skills, excellent communication, and team collaboration are essential, along with familiarity with emerging technologies and network security principles.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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