Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Senior Web Developer - Microsoft C#, ASP.Net, .Net Core, SQL

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

Cycurion Inc. is seeking a Senior Web Developer with strong cybersecurity and web development skills for a new web security portal project. The ideal candidate should have at least 8 years of experience, proficiency in C, ASP.Net, Net Core, SQL, OAuth2, and Azure DevOps. The role requires onsite work in Springfield, Illinois for the first 30 days, then transitioning to a remote-work schedule. The company offers a competitive benefits package and is committed to diversity, equity, and inclusion.

Senior Scrum Master - Microsoft Dynamics

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The job posting is for a Senior Scrum Master position for Microsoft Dynamics in Springfield, IL. The role involves managing project schedules, resources, risks, and reporting. The candidate will provide guidance, serve as an escalation point, support customers, and define requirements based on the latest Dynamics 365 architecture. Key responsibilities include facilitating SAFe Scrum ceremonies, coaching Scrum teams, removing impediments, and promoting cross-team collaboration. Required skills include Agile and SAFe expertise, Microsoft Dynamics knowledge, team facilitation and leadership, collaboration and communication, and impediment removal. Beneficial skills include backlog management, technical tools proficiency, continuous improvement, metrics and reporting, stakeholder management, adaptability, and relevant certifications. The company offers a generous benefits package and is committed to diversity, equity, and inclusion.

Lead Functional Consultant - ORACLE FUSION HCM CLOUD

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The Lead Functional Consultant for Oracle Fusion HCM Cloud is responsible for driving the business analysis function of the CPS ERP Modernization Program. This role involves leading project and application support teams to deliver high-quality systems solutions for the implementation of Oracle Fusion HCM-related cloud services. The consultant will work closely with the Talent department to analyze as-is and to-be states, define data conversion and integration requirements, and facilitate workshops on key design decisions. They will also own the green field implementation of Oracle Fusion HCM ERP cloud, gather detailed functional and technical requirements, and conduct fit-gap analysis. The consultant will be involved in the evaluation and selection of third-party partners, educate the talent team on best practices, and drive a cadence of regression testing for each quarterly product release cycle.

​​​​​​​Lead .Net Developer

Company: Axxum Technologies

Location: Washington DC

Posted Jan 26, 2025

The company is seeking a highly skilled Senior Software Developer with extensive experience in SQL, VB6, VB.NET, C, and web application development. The role involves enhancing and modernizing existing applications, designing and building new solutions, and ensuring optimal performance and scalability. The ideal candidate will bring technical expertise, leadership, and a commitment to delivering high-quality solutions in a collaborative environment. Key responsibilities include designing, developing, and maintaining applications, developing and implementing web applications, modernizing legacy systems, leading application projects, collaborating with cross-functional teams, integrating applications with external systems, customizing existing applications, optimizing application performance, conducting code reviews, developing test plans, implementing CICD pipelines, and creating technical documentation.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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