Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Sr. Proposal Manager

Company: Hive Group LLC

Location: Washington DC

Posted Jan 25, 2025

Hive Group is seeking a Senior Proposal Manager with a proven track record in federal proposals. The role involves leading multiple proposals simultaneously, crafting proposal strategy, and ensuring compliance with RFP instructions. The ideal candidate should have excellent writing skills, expertise in Microsoft Word, and knowledge of Federal procurement processes. Hive Group is committed to equal opportunity and non-discrimination.

Business Development & Outreach Associate

Company: Hive Group LLC

Location: Washington DC

Posted Jan 25, 2025

Hive Group, a leader in federal government solutions, is seeking an Outreach Associate. The role involves operational research, strategic marketing, stakeholder outreach, and process improvement. The candidate must have a degree in related fields, 5+ years of business development experience, and the ability to obtain a security clearance. The position offers a competitive salary and comprehensive benefits. Hive Group is committed to equal opportunity and non-discrimination.

Senior Data Engineer - BankTech

Company: Capital One

Location: Washington DC

Posted Jan 25, 2025

Capital One is seeking a Senior Data Engineer with at least 3 years of experience in application development and 1 year in big data technologies. The role involves collaborating with Agile teams, utilizing various programming languages and cloud-based data warehousing services, and staying updated with tech trends. The ideal candidate should have 5+ years of experience in application development, 2+ years in public cloud, and expertise in distributed data computing tools, NoSQL databases, and UNIX/Linux. The role offers a competitive salary and benefits package, and Capital One is an equal opportunity employer committed to diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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