Customer Experience Jobs in Washington DC

100,902 open positions · Updated daily

Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Accounts Payable - Peoplesoft

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Revenue Accountant ASC 606

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Sr. Multifamily Marketing Strategist (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a Sr. Multifamily Marketing Strategist (Flexible Hybrid) with 3-5 years of experience in multifamily loan products, B2B financial services, or mortgage industry. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The successful candidate will contribute to planning and implementing marketing policies, objectives, and initiatives, and will have the flexibility to make each day their own. Fannie Mae is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.

Trade Policy Data Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Trade Policy Data Analyst. The role involves monitoring and enforcing trade policies, providing data analysis on imports, exports, investments, production, and prices. The ideal candidate should have a degree in economics, political science, finance, international relations, data science, or a related field. They must possess advanced data analytics skills, extensive knowledge of Excel, and familiarity with programming languages like Stata or Python, or visualization software like Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines.

Phlebotomist

Company: Labcorp

Location: Washington, DC

Posted Jan 23, 2025

Labcorp is seeking a Phlebotomist for a client office in Washington, DC. The role involves providing exceptional customer service, performing skilled specimen collections, and representing the company. The position offers opportunities for continuous growth within the organization. The work schedule is Monday - Friday, 7:30am - 4pm, with occasional Saturdays. The pay range is $16.00 - $26.00 per hour. Benefits include medical, dental, vision, life insurance, STD/LTD, 401(k), PTO, tuition reimbursement, and an employee stock purchase plan. Job responsibilities include performing blood collections, data entry, billing, and maintaining patient logs. Requirements include a high school diploma, phlebotomy certification, 2 years of experience, strong communication skills, and the ability to work independently or in a team. Labcorp is an Equal Opportunity Employer.

Data Entry Assistant

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Democracy Editor

Company: The Washington Post

Location: Washington, DC

Posted Jan 23, 2025

The Washington Post is hiring an editor to lead its coverage of American democracy, focusing on challenges to U.S. institutions and public trust. The ideal candidate will have at least 10 years of journalism experience, including 5 years as an editor, and a track record of distinction. They will manage a team of reporters, edit stories to high standards, and collaborate with editors and reporters across the newsroom. The position is based in the Washington newsroom with a salary range of $122,500.00 - $180,100.00.

Trade Data Analyst

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Trade Data Analyst. The role involves monitoring and enforcing trade functions, analyzing imports, exports, investments, production, price, and corporate data. The ideal candidate should have a degree in economics, political science, finance, international relations, data science, or a related field, and extensive knowledge of Excel, Stata, Python, or Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines. Aalis Management Consulting is an Equal Opportunity Affirmative Action Employer.

Data Specialist - Global Trade

Company: Aalis Management Consulting

Location: Washington DC

Posted Jan 23, 2025

Aalis Management Consulting, an 8a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB), is seeking a Data Specialist. The role involves monitoring and enforcing trade functions, providing data analysis, and supporting enforcement-related negotiations. The ideal candidate should have a degree in a relevant field, extensive knowledge of Excel, and familiarity with programming languages like Stata or Python, or visualization software like Tableau. The position requires high attention to detail, task prioritization, and the ability to work under deadlines.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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