Customer Experience Jobs in Washington DC

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Looking for Customer Experience jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Experience position in the Washington DC area.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 22, 2025

General Manager - Facilities - Higher Education

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

Aramark is seeking a General Manager for a position with a salary range of $100,000 to $120,000, depending on various factors. The role involves managing multiple contracted services for a client, generating $2-15M+ in revenue, and ensuring operational and financial goals are met. Key responsibilities include leading a team, managing client and community relationships, and developing service improvement plans. The ideal candidate should have a Bachelor's degree in a relevant field, experience in contract services or hospitality, and proven leadership skills. Aramark offers comprehensive benefits and a positive work environment.

Exchange Administrator

Company: Skyepoint Decisions

Location: Washington, DC

Posted Jan 22, 2025

Sr Director, GTM Strategy & Planning - MLF

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 22, 2025

The Sr Director, GTM Strategy & Planning - MLF role at Thomson Reuters involves supporting subsegment leadership and operations, driving the creation and measurement of OKRs, facilitating leadership meetings, and leading internal communications and C-Level reporting. The role requires strategic thinking, analytical skills, and strong financial acumen. The ideal candidate should have GTM experience, customer centricity, and leadership skills. Thomson Reuters offers a comprehensive benefits package including wellbeing, culture, learning & development, social impact, and purpose-driven work.

Travel Nurse RN - ICU - Intensive Care Unit - $2,449 per week

Company: NuWest Travel Nursing

Location: Bellevue, Washington

Posted Jan 22, 2025

NuWest Travel Nursing is looking for a travel nurse RN with ICU experience, preferably 5 years, for a 13-week assignment in Bellevue, Washington. The job requires 36 hours per week, 12-hour night shifts, and open heart experience. The start date is February 4, 2025.

Culinary Supervisor - Capital One Arena

Company: Aramark

Location: Washington, DC

Posted Jan 22, 2025

The Culinary Supervisor role at Aramark involves coordinating, planning, and supervising food production, preparation, and presentation for designated units. The hourly rate ranges from $20.50 to $20.50, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings plans, and paid days off. Key responsibilities include maintaining food quality, inventory, and safety standards, as well as managing staff. Qualifications include 2-3 years of culinary experience, relevant education, and strong communication skills. The role may involve event-based hours and changes in job duties.

Climate Graphics Reporter

Company: The Washington Post

Location: Washington, DC

Posted Jan 22, 2025

SF CFO - Financial Engineering - Senior Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 22, 2025

Fannie Mae is seeking a Senior Associate in Financial Engineering for the SF CFO team. The role involves collaborating on data analysis using advanced tools like Python, SQL, Excel, and Tableau. Responsibilities include conducting capital analysis, executing models, and translating results for customers. The ideal candidate will have 2 years of experience in Python, SQL, Excel, and Tableau, and a bachelor's degree. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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