Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Data Developer

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

IBM CIC offers extensive career growth opportunities, training programs, and a supportive culture focused on innovation and client impact.

Experienced Data Scientist – Advanced Analytics - IBM CIC France - H/F

Company: IBM

Location: Bois Colombes Cedex, FR

Posted Dec 15, 2025

This job description highlights opportunities to work in IBM's innovation centers, collaborate with global clients, and leverage advanced technologies for impactful projects. It emphasizes career growth, technical expertise, and collaborative innovation in data science roles.

Enterprise Transformation Analyst

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text outlines a job role at IBM Federal Consulting requiring a Bachelor's degree and experience in process analysis, AI/ML tools, and government client support. It emphasizes skills in strategic planning, stakeholder engagement, and compliance with DoD clearance requirements.

Senior Cloud Full Stack Developer

Company: IBM

Location: Giza, EG

Posted Dec 15, 2025

This job description highlights a Senior Application Developer role at IBM with opportunities to lead innovation, develop customized systems, and collaborate globally. The position emphasizes career growth, technical expertise, and impactful contributions to enterprise solutions. Key responsibilities include cloud integration, API development, and maintaining high code quality while working with cross-functional teams.

Security Consultant - L3 Application Security

Company: IBM

Location: Mumbai, IN

Posted Dec 15, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration, innovation, and professional growth opportunities. It highlights roles in application security, technical expertise requirements, and industry standards compliance.

Data Scientist-Advanced Analytics

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This job description outlines a Data Engineer role at IBM Consulting, involving data analysis, innovation, and collaboration with cross-functional teams. Responsibilities include developing predictive models, designing search applications, and working in Agile environments. Required qualifications include a Bachelor's degree and specific technical expertise in AI and data technologies.

Infrastructure Specialist-Cloud Data Platform Managed Services (Informatica Monitoring)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in data platforms, and opportunities for growth. It highlights roles involving data management, problem-solving, and leveraging advanced technologies like Hadoop and Snowflake.

Security Consultant-Data Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 15, 2025

This role involves advising clients on security solutions, collaborating on hybrid cloud and AI projects, and leveraging IBM's technology to drive innovation and career growth.

Front End Developer (React JS and .NET)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 15, 2025

The role involves working with clients on hybrid cloud and AI projects, requiring software development skills and collaboration in IBM's innovation centers.

Curador(a) Pleno(a)

Company: IBM

Location: NO City, BR

Posted Dec 15, 2025

The text describes a role at IBM Consulting focused on digital transformation through AI and agile methodologies, emphasizing collaboration with clients, innovation, and career growth opportunities in a supportive ecosystem.

Package Consultant-Salesforce

Company: IBM

Location: Multiple Cities

Posted Dec 15, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in Salesforce development, and opportunities to innovate in hybrid cloud and AI projects. It outlines required skills and work environments involving agile methodologies and cross-cultural teamwork.

Machine Learning, Computer Vision, Deep Learning, Natural Language Processing- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Haifa, IL

Posted Dec 15, 2025

This text promotes an AI research internship at IBM, highlighting opportunities to work on cutting-edge projects in generative models and multimodal AI. It emphasizes innovation, collaboration, and impactful research with potential for publication in top conferences.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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