Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

API Security Analyst

Company: IBM

Location: Taguig City, PH

Posted Dec 11, 2025

This job posting seeks a Junior API Security Consultant with experience in API development/security, vulnerability assessments, and secure coding practices. Responsibilities include testing, documentation, and integration of security controls. Required skills involve RESTful APIs, SAST tools, and DevSecOps concepts, with preferred certifications like API Security Fundamentals.

Package Consultant-SAP HANA SCM SD

Company: IBM

Location: Hyderabad, IN

Posted Dec 11, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients and impactful technological integration. The role involves complex SAP implementations, strategic partnerships, and technical expertise in areas like sales, service, and business process integration. It highlights opportunities for growth and meaningful contributions through consultative skills and innovation.

SAP Technical Support – Fiori

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 11, 2025

This job description highlights a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, career growth opportunities, and expertise in SAP technologies. The position offers impactful work with strategic partners and technical development opportunities.

SAP S/4HANA Order-to-Cash Consultant

Company: IBM

Location: Zagreb, HR

Posted Dec 11, 2025

This text describes a managing consultant role at IBM Consulting, emphasizing collaboration with global clients, leadership in SAP solutions, career growth opportunities, and professional development. It highlights required expertise in SAP implementation, agile methodologies, and cross-functional teamwork, while presenting the role as impactful and intellectually stimulating.

Business Analyst - ADM

Company: IBM

Location: Roma, IT

Posted Dec 11, 2025

This text promotes an IBM Consulting career emphasizing innovation, collaboration, and growth opportunities. It highlights working with global clients, leveraging technology platforms, and fostering creativity through continuous learning. The role involves business analysis, project management, and technical expertise in IT solutions.

SAP Consultant FSCM TRM Cash & Liquidity

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through strategic partnerships and technology expertise.

Back-end Developer Intern

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This text describes an IBM internship opportunity focusing on Product Engineering support, requiring skills in programming, computer architecture, and problem-solving. It highlights the chance to work on complex mainframe projects and collaborate with clients, emphasizing innovation and technical challenge.

Lead Logic Design Engineer Core Microarchitect

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

The job description outlines a Hardware Engineer role at IBM Systems Lab, focusing on designing high-performance processors for quantum and AI technologies. Responsibilities include leading architecture design, collaborating with teams, and ensuring silicon design meets functional and timing goals. The position emphasizes expertise in CPU architecture, RTL design, and industry standards, with a preference for candidates with extensive experience in microprocessor development.

Record to Report Analyst

Company: IBM

Location: Heredia, CR

Posted Dec 11, 2025

This job description highlights a role in IBM Consulting focusing on financial operations, client collaboration, and innovation. Responsibilities include journal entries, reconciliations, and process improvements. Required skills include accounting knowledge and advanced Excel proficiency.

Principal Software Engineer, HashiCorp Terraform Enterprise

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This job description highlights a senior technical leadership role at IBM focusing on scalable cloud solutions, architectural guidance, and enterprise-level innovation. The position emphasizes strategic direction, operational resilience, and expertise in distributed systems and security.

Consultor SAP - Cloud Integration (CPI/BTP)

Company: IBM

Location: Multiple Cities

Posted Dec 11, 2025

This text describes a SAP DeveloperConsultant role at IBM Consulting, emphasizing collaboration with global clients, technical expertise in cloud integration, and opportunities to drive innovation through strategic partnerships and technology platforms.

Application Developer-Process Management (BPM)

Company: IBM

Location: BANGALORE, IN

Posted Dec 11, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise in BPM tools, and requirements for Appian experience and database knowledge.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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