Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Staff Backend Engineer

Company: Kalepa

Location: Europe

Posted Dec 09, 2025

This job posting seeks experienced software engineers with expertise in Python, AWS, and distributed systems. It highlights competitive compensation, equity options, and benefits like PTO and stipends, while emphasizing collaboration with a global team and opportunities to work on impactful projects.

Partner Solutions Engineer

Company: Vercel

Location: USA

Posted Dec 09, 2025

This job description outlines a Senior Partner Solutions Engineer role at Vercel, focusing on technical engagements with partners, growth opportunities, and benefits like competitive compensation and flexible work arrangements.

Cobalt Core Pentester

Company: Cobalt

Location: USA

Posted Dec 09, 2025

The Cobalt Core seeks skilled pentesters to join a collaborative community focused on security research and vulnerability assessments. The role involves manual penetration testing, teamwork, and contributing to secure software development. Applicants must reside in the USA and demonstrate expertise through certifications and technical assessments.

Video Content Creator

Company: Cloudbeds

Location: Canada,Ireland,Portugal,Spain,UK

Posted Dec 09, 2025

Cloudbeds seeks a video creator to produce engaging content across platforms, manage social media, and experiment with new formats to enhance hotel tech outreach. The role requires storytelling, strategic thinking, and technical skills to develop high-quality videos and podcasts that drive action and growth.

Growth Account Executive

Company: Webflow

Location: USA

Posted Dec 09, 2025

Webflow is seeking a Growth Account Executive to expand their presence through sales and customer relationships. The role involves building pipelines, maintaining stakeholder relationships, and aligning with cross-functional teams. The company emphasizes innovation, inclusivity, and competitive benefits while promoting a remote-first culture with opportunities for growth and equity.

M&A Sourcing Consultant

Company: Talus Holdings

Location: USA

Posted Dec 09, 2025

The text describes a part-time remote Sourcing Consultant role at Talus Group, focusing on identifying acquisition targets through market research, networking, and outreach. The position involves collaboration with corporate development teams, managing deal pipelines, and supporting strategic growth initiatives.

Sr Manager, Marketing Analytics - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 09, 2025

Kraken promotes crypto innovation with a global team, offering a Senior Marketing Analytics role focused on data infrastructure, analytics, and growth strategies, emphasizing security and education.

Engineering Manager (B2B)

Company: Sprout Social

Location: Poland

Posted Dec 09, 2025

Sprout Social seeks an Engineering Manager to lead a collaborative team, solve complex problems, and contribute to impactful projects. The role offers growth opportunities, competitive compensation, and a supportive work environment.

Surety Home Office Executive Underwriter

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 09, 2025

Liberty Mutual Surety emphasizes community dedication, offers comprehensive benefits, and values diversity. The role involves underwriting, collaboration, and professional growth within a supportive environment.

Senior Analyst - Advanced Analytics, Small Commercial

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 09, 2025

This job description highlights a Senior Analyst role at Liberty Mutual, focusing on underwriting tools and strategic decisions. The position offers growth opportunities and contributes to the company's goals, with competitive benefits and an inclusive work environment.

Senior Software Engineer Backend (Node/Nest)

Company: Trafilea

Location: Argentina,Brazil,Costa Rica,Mexico,Chile

Posted Dec 09, 2025

Trafilea is a tech platform driving AI-powered brand growth with global reach. They offer innovative solutions and competitive roles for experienced developers.

Director - Social & Content

Company: Kraken

Location: USA

Posted Dec 09, 2025

Kraken promotes its mission to accelerate crypto adoption, highlights a global team of experts, and emphasizes innovation in crypto products and security. The job posting seeks a strategic leader to shape social media strategy while celebrating diversity and inclusion.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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