Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

TRIRIGA Application Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves developing TRIRIGA applications for clients, requiring experience in TRIRIGA implementation and technical skills in Java/HTML. Educational background and specific expertise in facilities management or IT are preferred.

F&A Delivery Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a leadership role at IBM's consulting delivery centers, emphasizing innovation, client satisfaction, and operational excellence. It outlines responsibilities including team management, service delivery, and strategic planning, while highlighting required expertise in financial processes and large-scale project management.

Senior OCP Consultant

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

The role offers career growth in a collaborative IBM environment, focusing on cloud technologies and client solutions with a positive impact.

Quality Engineer-Automation

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation through collaboration, training, and testing skills. Key responsibilities include team collaboration, technical training, and system integration.

Application Architect-SAP NextGen Technical Innovation

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, technical leadership, and professional growth opportunities through SAP expertise and project management responsibilities.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves collaborating with clients on hybrid cloud and AI solutions, requiring Java expertise and microservices development skills. It emphasizes long-term client relationships and innovation through strategic technology platforms.

Application Developer-Cloud FullStack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This role offers opportunities to work globally with clients, lead innovative projects, and leverage advanced technologies for career growth.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This text describes a consultant role at IBM Consulting, emphasizing technical expertise, client collaboration, and career development opportunities. It outlines responsibilities such as solving business problems, developing scalable solutions, and meeting client specifications. The job requires a bachelor's degree, Oracle experience, and preferred skills in cloud technologies and integration tools.

Security Specialist-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise in cloud engineering, system infrastructure, and CDN technologies. Responsibilities include optimizing technical infrastructure, analyzing data for decision-making, and managing system reliability. Requirements include a bachelor's degree, cloud platform experience, and strong analytical skills.

Product Manager

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

The text describes a Product Manager role at IBM focused on leading observability for generative AI technologies. It highlights opportunities for innovation, collaboration with cross-functional teams, and requirements including expertise in AI monitoring tools, cloud-native systems, and agile practices. The role emphasizes driving product growth and staying ahead of industry trends in AI observability.

SAP ABAP HANA and Fiori Developer

Company: IBM

Location: Bucharest, RO

Posted Dec 09, 2025

This text describes a senior SAP Consultant role at IBM Consulting, emphasizing collaboration with clients, technical expertise in SAP technologies, and opportunities for professional growth across various industries and disciplines.

Associate Quality Engineer-Automation

Company: IBM

Location: BANGKOK, TH

Posted Dec 09, 2025

This job description highlights opportunities for career growth in IBM Consulting, emphasizing collaboration with global clients, impact on hybrid cloud and AI initiatives, and professional development. It outlines responsibilities as a Quality Engineer, required skills in software testing and cloud computing, and preferred experience with testing tools and data analysis.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages