Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Consultant-DevOps

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves working with clients to enhance hybrid cloud and AI solutions using DevSecOps tools, requiring expertise in cloud platforms, automation, and collaboration.

Application Developer-Cloud Fullstack

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, stakeholder engagement, and technical expertise in areas like Java, Springboot, and Kubernetes. The role involves comprehensive feature development, problem-solving, and continuous learning within IBM's ecosystem.

Power Systems Development -Firmware, Hypervisor, Operating Systems, AI Enablement

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM seeks Software Engineers and Computer Scientists to develop innovative applications and AI solutions for enterprise systems. The role emphasizes collaboration, technological advancement, and impactful problem-solving in a trusted computing environment.

Package Specialist-SAP HANA FIN CO

Company: IBM

Location: Shenzhen, CN

Posted Dec 09, 2025

This job description outlines a role as an SAP FICO Consultant at IBM Consulting, requiring expertise in SAP modules, brownfield implementations, and collaboration with cross-functional teams. It emphasizes technical skills, project management, and continuous learning in SAP technologies.

Technical Writer Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves creating and managing technical content for IBM's digital products, requiring skills in writing, design, and markup languages to deliver user-friendly solutions. The position emphasizes innovation, global opportunities, and collaboration in developing AI-powered cloud-native software.

Curador Senior

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic problem-solving. Responsibilities include content curation, chatbot development, and data analysis, requiring skills in IBM Watsonx, Python, and NLP. The role demands a hybrid technical-strategic profile with UX focus.

Senior iOS Mobile Application Developer - 6 months FTC

Company: IBM

Location: London, GB

Posted Dec 09, 2025

IBM CIC offers career growth, training, and a supportive work environment for developers. The role involves innovative healthcare solutions with benefits like flexible work and recognition programs.

保険業界向け コンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This text describes an IBM job role focused on collaborating with clients to drive digital transformation through hybrid cloud and AI technologies. It emphasizes innovation, career growth opportunities, and the company's supportive culture while highlighting required expertise in system development and project management.

Procurement Sourcing Professional-Japanese Bilingual

Company: IBM

Location: PETALING JAYA, MY

Posted Dec 09, 2025

IBM emphasizes career growth and innovation, highlighting procurement roles with responsibilities in sourcing, negotiation, and process improvement. The job requires Japanese language skills and AI expertise, offering opportunities for impact and collaboration.

Quantum Processor Scientist

Company: IBM

Location: Yorktown Heights, US

Posted Dec 09, 2025

IBM Research seeks scientists to advance AI, quantum computing, and blockchain. Roles involve designing quantum processors and require advanced degrees in physics with expertise in superconducting devices and quantum error correction.

Data Engineer-Data Warehouse

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and innovation. Responsibilities include data analysis, collaboration with teams, and developing predictive models. Required skills include database design and SQL optimization.

Java Developer - Defence

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers career growth, training, and innovative projects in a supportive environment, emphasizing continuous learning and professional development.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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