Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Application Developer-Oracle Cloud Reporting

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a consultant role at IBM Consulting, focusing on delivering technical expertise to clients through innovation and technology adoption. Responsibilities include developing solutions for user experience, performance, and scalability, while meeting client specifications. Requirements include a bachelor's degree, Oracle Cloud experience, and technical skills in integration and reporting.

Package Consultant-Workday Recruiting

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise, and opportunities to drive innovation through hybrid cloud and AI solutions. It outlines role responsibilities, required qualifications, and preferred skills for a specialized consulting position.

Package Consultant-SuccessFactors Core HR

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

The text describes a job role at IBM Consulting involving technical responsibilities, payroll processes, and requirements for expertise in SAP HR systems. It outlines career opportunities with global client collaboration and technical certifications.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI projects, responsibilities including feature development and stakeholder collaboration, and requirements for Java and React expertise. It highlights career growth opportunities and innovative work environments.

Designer - Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM internship opportunity emphasizing career growth, innovation, and collaboration in creating AI-powered cloud-native solutions. It highlights required skills like UI design, problem-solving, and communication, while showcasing a dynamic and supportive work environment.

Application Developer-Open Source

Company: IBM

Location: Cebu, PH

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and open-source development. It outlines responsibilities, required skills, and work environments for software developers in IBM's delivery centers.

SAP HANA OTC- SD

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 09, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for professional growth through strategic partnerships and technology platforms. It highlights roles involving solution leadership, team management, and technical expertise in SAP systems.

Package Consultant-Oracle Cloud HCM

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The role involves working with clients to innovate and solve business challenges using IBM's technologies, emphasizing collaboration, continuous improvement, and expertise in Oracle Cloud solutions.

Senior Application Developer

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job posting outlines a Senior Application Developer role at IBM in Ottawa, requiring 8 years of programming experience, Defence Industry expertise, and specific clearances. The position involves technical support, system integration, and collaboration with clients globally.

Application Developer-RDBMS

Company: IBM

Location: Mysore, IN

Posted Dec 09, 2025

The text promotes an IBM Consulting career emphasizing global impact, innovation, and professional growth. It highlights opportunities to work with industry leaders, leverage technology platforms, and contribute to transformative projects. The role offers collaboration, technical expertise, and career development, with a focus on agile environments and problem-solving.

Appian Architect/Senior Developer

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients and opportunities to drive innovation. The role requires expertise in Appian development, integration technologies, and Agile methodologies, with a strong emphasis on security and performance optimization.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

The text describes a Data Engineer role at IBM Consulting, emphasizing technical expertise in big data technologies like Spark, Hadoop, and Azure cloud platforms. It outlines responsibilities involving data pipeline development, streaming solutions, and cloud ecosystem components. Required qualifications include a bachelor's degree, 4+ years of big data experience, and proficiency in tools such as DataBricks and SQL.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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