Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Intern 2026: IBM Research AI Systems

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research emphasizes innovation and problem-solving in technology development. The project focuses on improving multimodal data processing systems through AI and software optimizations. Required skills include experience with AI frameworks and programming languages, with a preference for advanced degrees.

Customer/1 Developer (C/1)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This job description outlines a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing global client collaboration, strategic partnerships, and technical expertise in billing systems and programming languages.

Technology Sales Partner Specialist - Entry Level Sales Program 2026 (Intern, September Start)

Company: IBM

Location: Markham, CA

Posted Dec 09, 2025

This text promotes an internship opportunity at IBM's Ecosystem team, highlighting skills development in B2B sales, solution selling, and partner engagement. It emphasizes hands-on training, real business impact, and professional growth in a dynamic environment.

Quality Engineer-Middleware

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Middleware Testing Practitioner role at IBM Consulting, emphasizing technical expertise, automation skills, and experience with specific tools. It details responsibilities, required education, and technical qualifications for the position.

HR Transformation Centre of Competence (CoC) Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting is seeking an HR Transformation Consultant to leverage their successful AI-led HR transformation experience, focusing on inspiring clients, data-driven opportunities, and global team collaboration through proven methods and domain expertise.

Application Developer-Oracle eBS

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with global clients, technical expertise, and strategic partnerships. It outlines responsibilities involving solution development, Oracle ERP implementation, and Agile methodologies, along with educational and technical requirements.

Application Developer-Cloud FullStack

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring software development, collaboration, and expertise in Java, Spring Boot, and microservices. The position emphasizes innovation, stakeholder engagement, and continuous learning within IBM's consulting ecosystem.

Package Specialist-Oracle EPM

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focusing on client collaboration, technical solutions, and expertise in HFM and FDMEE. It emphasizes skills in Agile, Scrum, and DevOps, along with communication and problem-solving abilities.

Entry Level Back End Developer 2026

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 09, 2025

This job description highlights IBM's opportunity to work on innovative AI projects, collaborate with top experts, and solve complex challenges. The role involves developing enterprise applications with frameworks like PyTorch and TensorFlow, working on cutting-edge hardware accelerators, and contributing to open-source efforts. It emphasizes leadership, technical expertise, and impactful problem-solving in a dynamic environment.

Data Engineer-Enterprise Content Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting's delivery centers focusing on technical expertise and document design using OpenText Exstream. Responsibilities include creating templates, understanding file formats, and performing unit testing. Required skills involve experience with Exstream tools and technical knowledge.

Application Developer-Adobe Experience Manager

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and opportunities for digital transformation. It outlines responsibilities for an Application Developer specializing in Adobe Experience Manager, requiring skills in AEM, Java, and digital solutions.

SAP Security / SAP IDM Consultant

Company: IBM

Location: SYDNEY, AU

Posted Dec 09, 2025

This job description seeks a Principal SAP Security Consultant with expertise in leading security projects, ensuring compliance, and fostering innovation. Required skills include deep SAP security knowledge, strategic thinking, and leadership capabilities. Applicants must have NV1 clearance and a relevant degree or experience.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

Related Pages