Customer Experience Jobs

1,741,668 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior SAP ABAP MDG Developer

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes a SAP ABAP Developer role at IBM Consulting, highlighting opportunities to work on hybrid cloud and AI projects with global clients. Responsibilities include software development, technical expertise, and collaboration with teams. Requirements emphasize SAP ABAP skills, leadership, and certifications.

Senior Federal Consultant-Enterprise Strategy

Company: IBM

Location: WASHINGTON, US

Posted Dec 09, 2025

This job description highlights IBM Consulting's focus on long-term client relationships, innovative hybrid cloud and AI solutions, and career growth opportunities. It emphasizes strategic consulting roles with federal clients, requiring advanced education and security clearance, while promoting a culture of curiosity and technological expertise.

AMQ Broker Software Developer

Company: IBM

Location: Mulhuddart, IE

Posted Dec 09, 2025

The role involves developing AMQ features, optimizing performance, and contributing to cloud-native solutions. Responsibilities include enhancing the Kubernetes Operator, collaborating with communities, and ensuring alignment with technical goals.

IT Trainee

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Consulting career offering global client collaboration, skill development, and opportunities to work on innovative IT projects. It highlights growth potential, mentorship, and a supportive work environment with flexible arrangements.

Consultor SAP WMS (Inglés avanzado)

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves working with clients on SAP WMS solutions, collaborating across teams, and supporting supply chain processes. Requirements include a bachelor's degree and experience as an SAP consultant.

Package Specialist-SAP SCM WMS

Company: IBM

Location: Pune, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving SAP solution implementation, technical expertise in warehouse management, and requirements for education and experience in SAP systems. The position emphasizes client collaboration and technical delivery in innovation centers.

Package Consultant-Oracle Finance Cloud

Company: IBM

Location: Kolkata, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving technical expertise, innovation, and Oracle application experience. Responsibilities include partnership development, technical solutions, and testing processes. Requirements emphasize education, specific Oracle modules, and collaboration with stakeholders.

Security Consultant-Data Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a Security Consultant role at IBM, emphasizing expertise in application security, technical skills, and collaboration with teams. It details responsibilities, required education, technical expertise, and preferred qualifications for the position.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and career growth. It highlights responsibilities like developing customized systems, working in agile environments, and leveraging IBM's technology platforms. The role emphasizes teamwork, communication skills, and technical expertise in areas like Java, Spring Boot, and microservices, while offering professional development and a global impact.

Application Developer-Microsoft .NET Stack

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI innovation through global client collaboration. The role emphasizes technical expertise, cross-functional teamwork, and delivering scalable solutions for innovative companies. Required skills include programming languages, databases, and frameworks, with preferred qualifications in advanced technologies and methodologies.

Electrotechnicien - Nuit ou Fin de semaine

Company: IBM

Location: BROMONT, CA

Posted Dec 09, 2025

This job posting highlights IBM's high-tech manufacturing operations, emphasizing opportunities for skilled technicians with benefits like a safe work environment, competitive salary, flexible hours, and comprehensive training programs. The role involves maintaining complex electronic equipment while adhering to security protocols for controlled technologies.

Package Consultant-SAP HR Comp & Payroll

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description outlines a role in IBM Consulting focusing on hybrid cloud and AI innovation, requiring SAP HR expertise and collaboration with global clients. It highlights opportunities for impactful work and technical specialization in IBM's ecosystem.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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