Customer Experience Jobs

1,741,802 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Intern 2026: AI and Agentic Security Intern

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Research emphasizes innovation, problem-solving, and real-world impact through cutting-edge technology and security solutions. The role requires strong programming skills, AI expertise, and systems building experience, with opportunities to publish and shape future technologies.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with global clients to accelerate digital transformation using agile methods and AI. It emphasizes collaboration, innovation, and long-term career growth within IBM's ecosystem.

Industry Consultant-Industry.Banking

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

The text describes a role at IBM Consulting focusing on innovation, global collaboration, and career growth. It highlights opportunities to work on cutting-edge technology, deliver expertise to clients, and contribute to transformative projects with access to advanced tools and a supportive ecosystem.

Sr. Corporate Account Manager

Company: IBM

Location: Austin, US

Posted Dec 09, 2025

This text describes a senior sales role at IBM focusing on cloud solutions and customer engagement. It highlights opportunities for career growth, team collaboration, and the company's commitment to innovation. The role requires sales expertise, technical knowledge, and strong communication skills to succeed in a dynamic environment.

Brand Technical Sales - webMethods Hybrid Integration

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 09, 2025

This text describes the IBM Brand Technical Specialist role, emphasizing technical expertise in integration solutions, sales maturity, and client relationship management. It outlines responsibilities like solution design, demo creation, and collaboration with sales teams, along with required qualifications and preferred skills in specific integration technologies.

Package Consultant-Workday Benefits & Compensation

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI initiatives, with responsibilities involving Workday implementation, client collaboration, and technical expertise. It highlights required certifications, preferred skills, and the impact of the role on client success.

Tech-Advisory Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM Consulting offers career growth through global client collaboration, focusing on hybrid cloud and AI innovations. The role emphasizes IT cost optimization and TBM methodology, with opportunities for professional development and impactful client solutions.

Data Engineer-Data Platforms-Azure

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a Data Engineer role at IBM Consulting, emphasizing collaboration with global clients, advanced technologies like Databricks and cloud platforms, and opportunities for career growth. It outlines key responsibilities, required skills, and preferred qualifications for the position.

Business Transformation Consultant-Digital Change

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working in IBM's delivery centers to deliver technical expertise and drive innovation for clients. Responsibilities include developing solutions that enhance user experience and reduce costs, while collaborating with clients as a trusted advisor. The position requires business change expertise, technical guidance, and communication skills.

Product Manager Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes an IBM Product Manager role emphasizing innovation, collaboration, and impactful opportunities in cloud technology. It highlights responsibilities like shaping future technologies, optimizing processes, and working with cross-functional teams, while outlining qualifications and career growth prospects.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting as offering opportunities for collaboration with global clients, innovation in hybrid cloud and AI solutions, and professional growth through strategic partnerships and technology platforms. It emphasizes curiosity, problem-solving, and the impact of SAP consulting expertise.

Senior Software Engineer - HashiCorp Nomad

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights opportunities to work on innovative cloud-native solutions, collaborate with experienced teams, and contribute to impactful projects. The role emphasizes reliability, scalability, and expertise in distributed systems, with a focus on solving complex challenges and advancing technology through collaboration.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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