Customer Experience Jobs

1,741,802 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

DevOps Engineer

Company: Guidehouse

Location: Remote

Posted Dec 08, 2025

This job posting seeks a DevOps Engineer to support development, QA, and operations across multiple applications. The role emphasizes automation, cloud-native infrastructure, and collaborative practices. Key responsibilities include system monitoring, security integration, and CICD pipeline management. Required qualifications include US citizenship, a bachelor's degree, and experience with DevOps tools. The position offers competitive compensation ranging from $980,000 to $1,630,000, along with comprehensive benefits like medical insurance, retirement plans, and professional development opportunities.

HR onboarding professional

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The Onboarding Specialist role involves coordinating pre-onboarding activities, ensuring compliance, and creating a positive employee experience. Key responsibilities include managing documentation, facilitating onboarding sessions, and supporting new hires' integration into the company.

Chronic Care Manager (Compact States)

Company: Harris

Location: Remote

Posted Dec 08, 2025

This job posting describes a remote Chronic Care Manager role with part-time flexibility, productivity-based pay, and opportunities for full-time employment. It outlines responsibilities, requirements, and benefits while emphasizing work-life balance and professional growth.

セキュリティ・プロジェクトマネージャ/アーキテクト/テクニカルス ペシャリスト

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on security systems and innovation, emphasizing collaboration with global clients, technological advancement, and professional growth opportunities. The role involves managing security projects, leveraging expertise in SIEM, SOAR, and network security, while fostering a culture of curiosity and creativity.

Security Consultant-Infrastructure Security

Company: IBM

Location: Gurgaon, IN

Posted Dec 09, 2025

This text describes a Cloud Security Engineer role requiring expertise in cloud security compliance, CSPM tools, and security policies. It outlines responsibilities such as monitoring cloud environments, conducting security reviews, and implementing best practices. The position demands technical certifications, experience with AWS/Azure, and proficiency in security frameworks.

Experience Front End Developer - Japanese Bilingual

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This role involves collaborating with global clients on hybrid cloud and AI projects, fostering innovation and career growth through a supportive environment.

Senior Technical Account Manager - Storage

Company: IBM

Location: BRISBANE, AU

Posted Dec 09, 2025

This job description outlines a Technical Account Manager role at IBM, emphasizing technical expertise, client collaboration, and 24x7 support responsibilities. It lists required qualifications, preferred experience, and the need for adaptability in a dynamic environment.

DevOps Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

This job posting seeks DevOps Engineers to build and maintain a CICD pipeline for IBM container products. Responsibilities include implementing pipeline operations, collaborating with teams, automating processes, and providing technical support. Requirements emphasize experience with DevOps tools, scripting languages, and cloud technologies.

SRE

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 09, 2025

IBM Consulting offers roles focused on innovation, client collaboration, and technical expertise in hybrid cloud and AI, emphasizing growth and impactful solutions.

PROCESS DELIVERY SPECIALIST-TALENT DEVELOPMENT OPTIMIZATION PROCESSES

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on long-term client collaboration, digital transformation, and innovation. It highlights responsibilities in recruitment, sourcing strategies, and partnership management, emphasizing growth opportunities and supportive work environments.

Paid Media Specialist

Company: GrowthAssistant

Location: Remote

Posted Dec 08, 2025

A job posting for a Paid Media Specialist seeking 2+ years of experience in social ad buying, with benefits like remote work and performance bonuses. Responsibilities include managing campaigns, competitor research, and data analysis.

金融業界担当セールスコンサルタント

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This role involves consulting and sales for insurance clients, leveraging IBM's technology to drive digital transformation and career growth opportunities through collaboration and innovation.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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