Customer Experience Jobs

1,741,802 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Accountant

Company: VSP Vision

Location: USA

Posted Dec 08, 2025

The text describes a job role involving accounting tasks, financial reporting, and compliance requirements. It outlines qualifications, responsibilities, and compensation details while mentioning employment policies and equal opportunity practices.

Data Support Specialist

Company: Finalsite

Location: USA

Posted Dec 08, 2025

Finalsite's job posting highlights their platform's impact on K12 schools, remote work opportunities, and data support roles requiring technical skills and collaboration.

Account Manager

Company: Torchlight Analytics LLC

Location: USA

Posted Dec 08, 2025

This job description outlines the role of a Senior Account Manager at Torchlight, focusing on post-sale customer relationships in the defense industry. Responsibilities include managing customer satisfaction, driving renewals, and leading teams. Qualifications require defense industry experience, leadership skills, and security clearance. The company emphasizes equal opportunity employment and provides insights for government and corporate decisionmakers.

Principal Database Engineer - Data Engineering & Monetization

Company: GitLab

Location: EMEA,North America

Posted Dec 08, 2025

This job description outlines the role of a Principal Database Engineer at GitLab, focusing on leading PostgreSQL infrastructure design, solving data growth challenges, and building proactive database frameworks. The position emphasizes collaboration with cross-functional teams, driving best practices, and shaping next-generation data architecture. It also mentions a competitive salary range for U.S. residents.

Consulting Psychologist/Neurologist/Psychiatrist

Company: Cogstate

Location: USA

Posted Dec 08, 2025

Cogstate advances brain health science globally, offering trusted cognitive assessments and clinician opportunities. Their mission drives neuroscience breakthroughs with a collaborative, patient-first approach.

Product Manager - Consumer Trading

Company: Kraken

Location: USA

Posted Dec 08, 2025

Kraken promotes its mission to advance cryptocurrency adoption through a worldclass team and innovative products. The company emphasizes crypto values, global inclusivity, and security while offering opportunities for experienced traders and developers. Job roles focus on product management and innovation in the crypto space.

Sr. Business Development Manager - AI Product Partnerships

Company: Zapier

Location: North America

Posted Dec 08, 2025

Zapier seeks a Sr Business Development Manager to build strategic partnerships with tech companies, emphasizing innovation, collaboration, and growth. The role involves managing high-impact opportunities, designing product integrations, and maintaining transparent AI tool usage. The company highlights diversity, inclusion, and a structured application process.

Multi-Specialty Professional Coder

Company: AAPC

Location: USA

Posted Dec 08, 2025

This job posting seeks a remote Contract Coder with 5+ years of experience in medical coding for physician practices and surgical specialties. The role requires strong organizational skills, attention to detail, and compliance with HIPAA regulations. Candidates must possess certifications like CPC or CCSP and demonstrate excellent communication and time management abilities. The employer emphasizes equal opportunity practices and maintains strict confidentiality standards.

Talent Scientist - Graduate Lead

Company: Canonical

Location: EMEA

Posted Dec 08, 2025

Canonical, a remote-first tech company, offers innovative hiring processes and global opportunities with competitive benefits, emphasizing diversity and scientific talent selection.

Commercial Account Executive

Company: DirectDefense

Location: USA

Posted Dec 08, 2025

DirectDefense seeks a Commercial Account Executive with B2B sales experience in cybersecurity. The role offers career growth, competitive salary ($70k-$90k), and comprehensive benefits. The company emphasizes trust, results, and advanced security solutions.

Creative Director

Company: Blue Matter

Location: USA

Posted Dec 08, 2025

Blue Matter is a growing global management consultancy specializing in biopharmaceutical strategy with a strong entrepreneurial culture and global presence. The job posting highlights opportunities for a Creative Director to lead creative vision, collaborate with cross-functional teams, and contribute to agency growth. The role emphasizes innovation, compliance, and impactful work in the pharmaceutical industry, supported by competitive compensation and benefits.

Director of Performance Marketing - Growth

Company: GoodPower

Location: USA

Posted Dec 08, 2025

GoodPower's mission focuses on driving the energy transition through renewable technologies and community impact. The organization seeks a Director of Performance Marketing to expand their advertising strategies and advance climate advocacy. The role involves managing digital campaigns, collaborating across departments, and leveraging data insights to support their goals. The position offers competitive compensation and benefits, with a remote work arrangement.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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