Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

IBM Concert - Workflow Developer

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This role involves leading workflow development, collaborating with cross-functional teams, and leveraging technical expertise in Python and Ansible to create innovative solutions. The position emphasizes growth opportunities, professional development, and contributing to cutting-edge AI-powered cloud-native software for global customers.

Quality Engineer-Automation

Company: IBM

Location: Kochi, IN

Posted Dec 08, 2025

This job description outlines a role at IBM Consulting's delivery centers focusing on automation testing, requiring expertise in software testing processes, Java, and tools like Selenium. It emphasizes technical skills, continuous delivery, and collaboration with teams.

Senior Data Scientist - mit sehr guten Deutschkenntnissen (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

The text highlights IBM Consulting's career opportunities focusing on global client collaboration, innovation in hybrid cloud and AI, and professional growth through technical expertise and strategic partnerships. It emphasizes problem-solving, machine learning, and teamwork in a supportive environment.

Software Engineer In Test

Company: IBM

Location: Brno, CZ

Posted Dec 08, 2025

The text highlights IBM's career opportunities in software development, emphasizing collaboration, innovation, and growth. It outlines roles involving test planning, automation, and quality assurance, while detailing required expertise in testing methodologies, programming languages, and cloud technologies. The focus is on transforming customer challenges into solutions through AI-powered cloud-native software.

Sales / Business Development Manager - IBM Academic Program

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

IBM seeks a Sales Business Development Manager to drive growth of their Academic Program in India, requiring strategic planning, partner engagement, university relationships, and market analysis. The role emphasizes innovation, collaboration, and achieving sales targets in the EdTech sector.

Maximo Application Developer

Company: IBM

Location: Calgary, CA

Posted Dec 08, 2025

This role involves collaborating with clients and teams to develop Maximo solutions, requiring technical expertise in configuration, integration, and reporting while contributing to hybrid cloud and AI initiatives.

Professional Services Sales Consultant

Company: IBM

Location: Tokyo, JP

Posted Dec 08, 2025

This text promotes a career opportunity at IBM Software, emphasizing collaboration, innovation, and professional growth. It highlights the role's focus on delivering exceptional client experiences, managing sales processes, and contributing to cloud-native solutions. The description showcases a positive work environment with global opportunities and a commitment to customer success.

Senior Oracle Cloud Consultant

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 08, 2025

This role involves collaborating with clients to innovate hybrid cloud and AI solutions using IBM's technology, requiring Oracle expertise and a focus on continuous improvement.

Senior Solutions Engineer

Company: IBM

Location: SYDNEY, AU

Posted Dec 08, 2025

This role offers opportunities to innovate in cloud solutions, collaborate with teams, and drive customer success through technical expertise and strategic guidance.

SAP Finance Senior Consultant

Company: IBM

Location: Zurich, CH

Posted Dec 08, 2025

This job description highlights a career in IBM Consulting focused on SAP Finance Transformation, emphasizing collaboration with global clients, innovation in hybrid cloud and AI solutions, and opportunities to drive impactful change through strategic expertise and technology platforms.

Procurement Operations Buyer

Company: IBM

Location: BANGALORE, IN

Posted Dec 08, 2025

The text describes a procurement role at IBM emphasizing collaborative innovation, problem-solving, and professional growth. It outlines responsibilities like managing purchase orders, reporting, and client support, while highlighting required skills such as communication, adaptability, and technical expertise in SAP/ARIBA. The tone is encouraging, focusing on opportunities to lead and make an impact.

Application Architect-SAP ADM

Company: IBM

Location: Multiple Cities

Posted Dec 08, 2025

This role offers opportunities to work with clients on SAP solutions, emphasizing collaboration, innovation, and professional growth through technical expertise and strategic projects.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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