Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

RS: Toward Autonomous Data Management with FMs and AI Agents Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM Research is seeking a talented intern to help advance autonomous data management systems using foundation models and AI agents. The role involves research and development for data workflow orchestration, focusing on tasks such as data discovery, knowledge representation, and automated insights. The intern will work on improving foundation model inference, creating generative AI tooling for DataOps, and developing efficient and reliable AI agents.

Sales leader - Nordic Region

Company: IBM

Location: Stockholm, SE

Posted Dec 07, 2025

The text describes a career opportunity at IBM Software, focusing on a strategic sales leadership role in the Nordic region. The role involves developing commercial strategies, managing a sales team, engaging with enterprise accounts, and collaborating with IBM ecosystem partners. The position requires extensive B2B sales experience, industry knowledge in cloud and infrastructure software, and fluency in English and a Scandinavian language.

Senior Software Engineer

Company: IBM

Location: LOWELL, US

Posted Dec 07, 2025

The text is a job description for a software engineering position at IBM Software. It highlights the team's focus on creating AI-powered cloud-native solutions, the required skills and experience, and the benefits of working at IBM.

Cloud Security Architect - Oracle OCI IAM

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM CIC offers a career with deep technical and industry expertise, opportunities to work with visionaries, and a culture of evolution. The role involves designing, implementing, and managing secure identity and access management solutions on Oracle Cloud Infrastructure.

SuccessFactors - Core HR Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

This job description highlights opportunities for career growth, collaboration with global clients, and innovative SAP solutions. It emphasizes technical expertise, leadership, and teamwork in delivering impactful projects within IBM's consulting environment.

Technical Consultant-Application Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering deep technical and industry expertise to clients worldwide. The responsibilities include application security testing, secure coding practices, and threat modeling. Preferred qualifications include a Masters degree and experience with SAST/DAST tools and security tools like Burp Suite, Nessus, or Fortify.

Package Specialist-SAP Ariba

Company: IBM

Location: Ahmedabad, IN

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. Responsibilities include performing technical architect roles, designing solutions for S4 HANA implementations and migrations, advising clients on moving SAP platforms to cloud service providers, and having experience in SAP Basis administration, HANA migrations, SAP version upgrades, and Fiori administration.

Data Scientist Intern

Company: IBM

Location: Vilnius, LT

Posted Dec 07, 2025

The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. It requires a quantitative background, fluency in English, and strong Python programming skills. The position offers opportunities to work on real projects with top professionals in the market.

Software Developer Intern: 2026

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

IBM seeks software developers to innovate and solve complex problems using advanced technologies, emphasizing collaboration and expertise in programming and design.

AI Researcher- MSc and PHD-Summer internship 2026- Research Lab

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The text is a job posting for an internship at IBM, focusing on cutting-edge topics in generative AI, agentic systems, and their real-world applications. The role involves working on a dynamic team of top AI researchers, tackling advanced challenges in AI, and potentially resulting in a research paper submission to a leading AI or NLP conference.

Java Developer (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 07, 2025

The job description outlines a role in the IBM Client Innovation Center Germany, where the candidate will work on technical projects in the banking sector. The position requires Java expertise, knowledge of current tools and frameworks, experience with Agile/Scrum methodologies, and proficiency in German and English.

Backend Java Developer – End User Monitoring

Company: IBM

Location: Kochi, IN

Posted Dec 07, 2025

IBM Instana is seeking a talented Backend Java Developer to join their End User Monitoring team. The role involves designing, building, and enhancing backend systems for Instana's monitoring solutions, focusing on performance, scalability, and reliability. The developer will collaborate with cross-functional teams to deliver high-quality software used by global enterprises.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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