Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Cloud Bookkeeper

Company: System Six

Location: Remote

Posted Dec 06, 2025

System Six seeks a Senior Bookkeeper for a remote, fast-growing cloud accounting firm offering competitive benefits, flexibility, and a positive work environment focused on employee well-being and growth.

System Support Tech Apprentice

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 07, 2025

IBM offers an apprenticeship program for Systems Support Apprentices to work with experienced engineers and mentors, applying hardware knowledge and learning new technologies. The program provides a nationally-recognized credential and the opportunity to apply for full-time roles at IBM upon completion.

Security Consultant - SOAR

Company: IBM

Location: Mumbai, IN

Posted Dec 07, 2025

This job description outlines a role in IBM Consulting focused on security operations, requiring expertise in SIEM tools like Qradar, threat hunting, and SOC environments. It emphasizes collaboration, innovation, and career growth opportunities within IBM's technology ecosystem.

State Account Manager

Company: Viatris

Location: Remote

Posted Dec 06, 2025

Viatris promotes its mission to improve healthcare through innovative solutions and partnerships, highlighting job opportunities with competitive benefits and a focus on employee growth. The company emphasizes its inclusive culture, recognition as a top employer, and commitment to making a positive impact in healthcare.

AI Software Engineer

Company: IBM

Location: POUGHKEEPSIE, US

Posted Dec 07, 2025

The text is a job posting for an internship at IBM, focusing on developing AI solutions for IBM Z mainframe environments. The role involves working with cutting-edge AI technologies, building automation scripts, and collaborating with cross-functional teams to modernize mainframe workflows.

Blue Yonder Solutions Architect

Company: Longbow Advantage

Location: Remote

Posted Dec 06, 2025

Longbow Advantage is a warehousing strategy company that leverages real-time data and provides consulting services. They offer a holistic approach to warehousing, understanding that technology is only one piece of the solution. Blue Yonder Architects play a pivotal role in implementing and optimizing Blue Yonder solutions for clients, providing expert consulting, technical guidance, and support throughout the project lifecycle.

Global Account Director

Company: Flex

Location: Remote

Posted Dec 06, 2025

Anord Mardix, a global manufacturer of switchgear and associated products, is seeking a Global Account Director to support their growing client base. The role involves strategically developing and managing multiple customers, building relationships, and driving revenue growth. The ideal candidate will have strong technical sales experience, the ability to manage key accounts, and excellent communication skills.

Senior Product Analyst_Monopoly GO

Company: Scopely

Location: Remote

Posted Dec 06, 2025

Scopely seeks a Senior Product Analyst to join their Monopoly Go team, emphasizing innovation, player engagement, and a diverse, supportive work environment with competitive compensation.

Staff Engineer - Tech Lead (All Genders)

Company: Dailymotion

Location: Remote

Posted Dec 06, 2025

Dailymotion is a video platform that aims to broaden users' horizons and create a better, safer internet. The company values opening perspectives, making bold moves, building a safer world, and creating meaning. They are seeking a Staff Engineer Technical Lead to lead the technical strategy and execution for internal tools migration and legacy system transition as part of their strategic platform evolution.

Blue Yonder Solutions Architect

Company: Longbow Advantage

Location: Remote

Posted Dec 06, 2025

Longbow Advantage is a warehousing strategy company that leverages real-time data and provides consulting services. They offer a holistic approach to warehousing, understanding that technology is only one piece of the solution. Blue Yonder Solutions Architects play a pivotal role in driving successful implementation and optimization of Blue Yonder solutions for clients, providing expert consulting, technical guidance, and support throughout the project lifecycle.

Intel and Crisis Analyst

Company: IBM

Location: BANGALORE, IN

Posted Dec 07, 2025

This role involves monitoring geopolitical risks, managing crises with AI tools, and coordinating global teams. Requirements include relevant degrees, experience in intelligence analysis, and proficiency in multiple languages.

Senior Managing Consultant – SAP HANA SCM EWM

Company: IBM

Location: COPENHAGEN, DK

Posted Dec 07, 2025

This job description highlights a career in IBM Consulting with opportunities to work on innovative projects, collaborate with global clients, and develop expertise in SAP solutions. It emphasizes career growth, technical challenges, and the impact of the role on client success.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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