Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

CS Producer

Company: Brilliant

Location: USA

Posted Dec 04, 2025

Brilliant is a company focused on creating interactive, adaptive, and fun learning experiences to develop problem-solving skills. They prioritize building a healthy business with a strong emphasis on innovation, collaboration, and impactful education. The job posting highlights opportunities for CS producers to design engaging learning games, with competitive compensation and benefits including health care, flexible PTO, and home office support. The company values adventure, excellence, and transparency while fostering a culture of creativity and continuous improvement.

Package Consultant-SAP HANA FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities for collaboration with clients, working with visionaries, and leveraging IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role of a senior SAP Consultant is also discussed, focusing on strategic solution focus, comprehensive solution delivery, and required technical expertise.

Lifecycle Marketing Manager

Company: Green Dot Corporation

Location: USA

Posted Dec 04, 2025

Green Dot is seeking a Lifecycle Marketing Manager with CRM and automation expertise to drive customer engagement through digital banking solutions. The role offers remote work flexibility, competitive compensation ($109,300-$163,900), and opportunities to shape customer experiences while ensuring compliance with financial regulations.

Application Architect-Microsoft Business Applications

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

This text describes a career in IBM Consulting, emphasizing collaboration with global clients, technical expertise in hybrid cloud and AI, and required skills like X++ and C programming. It outlines responsibilities in development, integration, and reporting, along with preferred experiences in lifecycle services and Azure DevOps.

Cyber Operations Manager

Company: Optiv

Location: USA

Posted Dec 04, 2025

The Cyber Operations Manager over Threat Detection & Response is responsible for ensuring early and accurate detection, response, and containment for threats directed against clients. The role involves leading a 24x7 team, working closely with customers, enforcing policies, driving continuous improvement, managing staffing, developing staff, and overseeing threat intelligence reports. The position requires 12+ years of IT and Information Security experience, 5+ years leading technical Threat Detection and Response teams, and deep understanding of SIEM, EDR, regulatory compliance, and security laws.

Security Consultant

Company: IBM

Location: Bucharest, RO

Posted Dec 04, 2025

This job description outlines a security role requiring expertise in vulnerability management, compliance, and SIEM tools, with certifications like CompTIA Security+.

Territory Manager

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 04, 2025

This job description outlines roles in managing territories, fostering agency partnerships, and achieving growth targets through strategic collaboration and operational excellence.

Technical Program Manager

Company: Monad Foundation

Location: Remote

Posted Dec 04, 2025

The Monad Foundation is seeking a Technical Program Manager to lead complex initiatives and drive organizational alignment. The role requires strong technical skills, leadership experience, and the ability to navigate the blockchain industry. The company offers challenging problems, a highly motivated team, and a culture of collaboration and high-quality output.

Senior Systems Engineer

Company: Veeam Software

Location: Remote, United Kingdom

Posted Dec 04, 2025

Veeam, a global leader in data resilience, emphasizes customer trust and innovation, inviting collaboration to drive growth and impact for major brands. The job post highlights opportunities to work with sales teams and evangelize products, with a focus on human verification through specific tags.

Advanced MSK Physiotherapist

Company: GPDQ

Location: United Kingdom

Posted Dec 04, 2025

The job posting is for an Advanced MSK Physiotherapist to join a remote healthcare team. The role involves providing digital consultations and treatments for musculoskeletal conditions, with a focus on patient-centered care and promoting overall health and wellbeing. The position offers flexible working hours, remote working within the UK, competitive hourly rates, and access to various workstreams.

Data Scientist - Artificial Intelligence

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

IBM Consulting is seeking a motivated Data Scientist to join their global team. The role involves designing and developing a Chatbot backend and an onboarding tool using Java and Python. The ideal candidate should have expertise in Prompt Engineering, LLMs, Retrieval Augmented Generation, Python programming, GitHub, CICD, cloud deployment, database management systems, and Agile development methodologies. AI and LLM experience is preferred, including working with LLMs in software applications, AI frameworks, and RAG frameworks.

Product Management Intern 2026

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

This text describes a product management internship opportunity focusing on product lifecycle, cross-functional collaboration, and career development. It highlights skills in market research, customer value, and technical feasibility while emphasizing business impact and product ownership.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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