Customer Experience Jobs

1,742,714 open positions · Updated daily

Customer Experience roles are at the forefront of the digital transformation wave. With companies investing in AI‑powered chatbots, real‑time sentiment analytics, and omnichannel engagement, demand for CX talent is soaring. Hiring managers now prioritize data‑driven insight and rapid iteration, turning CX into a strategic growth engine.

Typical positions include CX Analyst, CX Designer, CX Engineer, Customer Success Manager, and CX Operations Lead. These roles cover journey mapping, NPS and CSAT measurement, automation of support workflows in tools such as Zendesk, Medallia, and Gainsight, and the integration of AI recommendation engines to personalize interactions.

Salary transparency is especially valuable for CX professionals because it aligns compensation with measurable impact. Knowing the pay range for a specific CX metric—like a 5‑point NPS lift—enables candidates to negotiate based on tangible outcomes and to compare opportunities that reward customer‑centric results rather than generic titles.

Senior Security Software Engineer (L5) - Security Platforms Engineering

Company: Netflix

Location: Poland

Posted Nov 21, 2025

Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Security Platforms Engineering team builds foundational security services, including vulnerability management. They are expanding their team in Poland to support vulnerability visibility, triage, and remediation across Netflix's ecosystem. The role is remote for candidates located in Poland.

Language teachers

Company: AE Virtual Class S.A

Location: Americas

Posted Nov 21, 2025

The job posting seeks language teachers for a reputable institution offering training and cultural engagement opportunities. Requirements include a laptop, stable internet, and proficiency in multiple languages. Responsibilities involve motivating students and preparing reports.

Data Engineer (L5) – Security

Company: Netflix

Location: USA

Posted Nov 21, 2025

Netflix emphasizes security and data engineering efforts to protect member data and infrastructure. The role requires building scalable data pipelines and collaborating across teams. The job offers competitive compensation and comprehensive benefits while promoting diversity and inclusion.

Software Engineer - Rust - Backend - Pro

Company: Kraken

Location: Remote

Posted Nov 21, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium products for traders, institutions, and newcomers, and are committed to industry-leading security, education, and client support. The Pro team is responsible for trading backend services and recently played a critical role in scaling Kraken's trading infrastructure.

Data Engineer (L5) - Ads

Company: Netflix

Location: USA

Posted Nov 21, 2025

This text describes Netflix's Ads Data Engineering team, their focus on building data products for ad impact analysis, hiring requirements for software engineers with data expertise, and details about compensation and benefits. It emphasizes technical skills, collaboration, and company values.

Senior Software Engineer - Web Services

Company: Mozilla

Location: UK

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, remote work, and a comprehensive benefits package.

Staff Software Engineer - Developer Experience Code Infrastructure

Company: Reddit

Location: USA

Posted Nov 21, 2025

This job description outlines a Staff Engineer role focused on improving developer tools and infrastructure at Reddit. The position involves scaling build systems, enhancing code review processes, and collaborating with cross-functional teams. Requirements include experience with CI/CD tools, Kubernetes, and leadership in large-scale systems. Benefits include competitive pay, equity, and comprehensive healthcare.

Full-Stack Staff Product Engineer

Company: Mozilla

Location: USA

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source privacy-centric productivity tools like Thunderbird. They are building a new AI assistant with a local-first architecture and an extension marketplace. The company seeks a full-stack staff product engineer with extensive experience in frontend development, React, TypeScript, and AI product development.

Senior Software Engineer - Web Services

Company: Mozilla

Location: USA

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, benefits, and a remote work environment.

Telehealth Practitioner (Preventative & Proactive Healthcare)

Company: Fresh Clinics

Location: Australia

Posted Nov 21, 2025

Fresh Health seeks a Telehealth Practitioner to deliver patient-centered care, emphasizing clinical excellence, empathy, and proactive health solutions. The role offers flexibility, strong governance, and opportunities to shape preventative healthcare in Australia.

Senior Software Engineer - Web Services

Company: Mozilla

Location: USA

Posted Nov 21, 2025

MZLA Technologies Corporation, a subsidiary of the Mozilla Foundation, develops open-source email and productivity tools like Thunderbird. They value privacy, user control, and collaboration with a global community. The company seeks a Senior Software Engineer to lead web services initiatives, focusing on JMAP, Python, and TypeScript. They offer competitive salaries, remote work, and a comprehensive benefits package.

Software Engineer - Rust - Backend - Pro

Company: Kraken

Location: Remote

Posted Nov 21, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They offer premium crypto products and prioritize security, education, and client support. The Pro team is responsible for trading backend services and recently played a critical role in scaling Kraken's trading infrastructure.

Frequently Asked Questions

What are typical salary ranges by seniority in CX roles?
Entry‑level CX Analyst roles start around $55k‑$70k annually. Mid‑level CX Manager positions range $75k‑$110k. Senior CX Director roles command $110k‑$160k, and VP of CX or Chief Customer Officers can earn $160k‑$250k+ depending on company size and region.
Which skills and certifications are required for CX professionals?
Proficiency in Medallia, Qualtrics, or SurveyMonkey for CSAT/NPS collection; experience with Zendesk or Freshdesk for ticketing; journey mapping in Miro or Lucidchart; data analysis in Excel, SQL, or Tableau; certifications such as Certified Customer Experience Professional (CCXP), Salesforce Service Cloud, HubSpot CX, Google Analytics, and Six Sigma Green Belt are highly valued.
Is remote work common for CX positions?
Over 80% of CX Analyst and CX Engineer roles on jobtransparency.com support fully remote or hybrid models, often with a flexible schedule and a requirement to attend quarterly in‑person strategy workshops or client events.
What does a career progression path look like in CX?
A typical path starts with CX Analyst or Customer Success Associate, moves to CX Manager or Senior Analyst, then to CX Director or Lead Designer, and finally to VP of CX or Chief Customer Officer. Advancement is driven by demonstrated improvement in NPS, CSAT, and revenue retention metrics.
What are the current industry trends affecting Customer Experience?
Current trends include AI‑driven conversational agents, voice‑first interfaces, real‑time sentiment dashboards, omnichannel engagement platforms, and the use of predictive analytics to anticipate churn. Companies are also rewarding CX teams with dedicated budgets, aligning CX KPIs to executive dashboards, and embedding CX metrics into product roadmaps.

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