Customer Satisfaction Jobs in Atlanta, GA

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Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

Implementation Analyst

Company: Visa Inc,

Location: Atlanta, GA

Posted Jan 31, 2025

Visa is seeking an experienced individual contributor for a hybrid role responsible for supporting Traditional Banks and Credit Union implementation projects. The role involves consulting with customers, managing project plans, and coordinating internal resources. Preferred qualifications include project management experience, EFT/ATM/retail banking experience, and a technology industry background. The position requires travel 5-10% of the time and offers a salary range of $87,200 to $123,400 per year.

Enterprise Sales Manager - South

Company: Tufin

Location: Atlanta, GA

Posted Jan 31, 2025

The job posting is for a sales role focusing on new accounts and upselling/cross-selling within the enterprise sector. The ideal candidate should have at least 5 years of experience selling software solutions at a senior management level, preferably in networking/security or enterprise software. They should have an established network of contacts in major enterprise accounts, strong selling skills, and experience with sales forecasting tools. The role involves building a sales pipeline, controlling the sales process, and meeting revenue goals. It requires day-to-day and overnight travel and excellent communication skills.

Commerical Account Executive - Southeast

Company: Red Canary

Location: Atlanta, GA

Posted Jan 31, 2025

Red Canary is seeking a motivated individual to join their sales team as a Commercial Account Manager, focusing on small businesses within a designated territory. The role involves managing the sales cycle, understanding customer challenges, building relationships, and guiding them through Red Canary's solutions. The company offers tremendous earning potential, a high-volume environment, and the opportunity to partner with Sales Engineering for business growth. The ideal candidate should have up to 5 years of sales experience, familiarity with common sales tools, and the ability to travel up to 50% within the territory. The base salary ranges from $62,500 to $95,000 per year, with an OTE of $125,000 to $190,000. Candidates must be located in GA, FL, NC, SC, MS, or AL.

Senior Software Engineer – Automation & Integration

Company: MacStadium

Location: Atlanta, GA

Posted Jan 31, 2025

MacStadium is seeking a Senior Software Engineer to join their Admin & Portal team. The ideal candidate will have experience with Node.js, relational databases, GraphQL APIs, AWS, and various integrations such as Salesforce, Zendesk, Jira, Chargebee, and Netsuite. They should also have experience with ReactJS, PHP, and CakePHP. The role offers competitive benefits, a flexible work environment, and opportunities for professional development. The compensation range for this role is $110,000 to $130,000.

Accounting - Revenue Analyst

Company: Riveron

Location: Atlanta, GA

Posted Jan 31, 2025

Riveron is seeking an entry-level Revenue Analyst for their Revenue Operations team. The role involves working closely with Managing Directors, handling confidential billing information, and performing tasks such as expense report tracking and analysis. The ideal candidate should have a business degree, proficiency in MS Excel, strong analytical skills, and excellent communication abilities. Riveron values diversity and offers a collaborative, client-centric environment with progressive benefits.

Developer Relations

Company: MacStadium

Location: Atlanta, GA

Posted Jan 31, 2025

MacStadium is seeking an in-house Developer Relations professional to nurture relationships with customers, create technical content, engage with developer communities, and advocate for product improvements. The ideal candidate will have 15 years of iOS or macOS development experience, strong technical writing skills, and a passion for engaging with developers. The role offers competitive benefits, flexible work environment, and opportunities for professional development.

Sales Support Specialist

Company: Ingram Content Group

Location: Atlanta, GA

Posted Jan 31, 2025

This job description outlines a role that provides administrative support to a print-on-demand sales team and clients, aiming to boost sales growth and meet sales objectives. The role involves client onboarding, facilitating communication across teams, identifying sales opportunities, and assisting in the implementation of sales strategies. The ideal candidate should have 3 years of sales experience, client management skills, and book industry experience. They should be sales-focused, have excellent communication skills, and be proficient in Microsoft Office and CRM tools. The role also involves travel, maintaining consistent attendance, and working in a fast-paced environment. Benefits include a competitive salary, generous holiday, life assurance, company pension scheme, sick pay scheme, continuous professional development, business casual dress code, free parking, hot drinks, snack and drink vending machines, gym membership, and corporate discounts.

Project Manager III

Company: Reply

Location: Atlanta, GA

Posted Jan 31, 2025

Valorem Reply, an award-winning digital transformation firm, seeks a Project Manager III to oversee technical consulting engagements. The role involves managing project schedules, budgets, and client satisfaction, while ensuring team adherence to delivery methodologies. The ideal candidate should have a Bachelor's degree in Business Management, agile and waterfall project management experience, custom application development project delivery experience, and professional services industry experience. Experience with Azure DevOps or Jira for agile project delivery is preferred. Reply specializes in designing and implementing solutions based on new communication channels and digital media, serving global industrial groups in various sectors.

Product Support Specialist I - Remote (FE)

Company: Xplor Technologies

Location: Atlanta, GA

Posted Feb 01, 2025

Xplor is a global technology company that provides cloud-based solutions to small and medium-sized businesses, enabling them to manage their operations efficiently. The company is currently seeking a Product Support Specialist for its Field Services vertical. The role involves handling customer inquiries, troubleshooting software issues, and improving technical documentation. The ideal candidate should have at least 2 years of related experience, proficiency in Microsoft Office, and strong communication skills. Xplor values simplicity, people-centric design, purposeful action, and community creation.

Key Account Sales Manager

Company: Ingram Content Group

Location: Atlanta, GA

Posted Jan 31, 2025

The job description outlines a role focused on maximizing new publisher acquisition and managing existing accounts to drive sales growth in print on demand services. Key responsibilities include managing a portfolio of publishers, proactively acquiring new business, building strong client relationships, collaborating with various teams, and providing performance reports. The ideal candidate should have 35 years of experience in sales or the book industry, strong interpersonal and negotiation skills, and proficiency in MS Office and CRM for sales forecasting. The role requires travel, extended periods of sitting, and effective use of a personal computer.

Sr. Change Management Consultant

Company: Esri

Location: Atlanta, GA

Posted Jan 31, 2025

Esri is seeking a change management consultant with 5+ years of experience to help organizations achieve their geospatial objectives. The role involves partnering with Esri customers and account teams to develop change management solutions, ensuring projects meet objectives on time and on budget. Responsibilities include supporting exceptional design delivery, managing projects, and leveraging change management and workforce knowledge. The ideal candidate should have strong project management skills, creativity, analytical skills, and the ability to travel up to 40% of the time. Esri offers competitive total rewards, including health benefits, 401k programs, and opportunities for personal and professional growth. The base salary range is $73,320 - $114,400 USD.

Product Owner- PSA

Company: Rev.io

Location: Atlanta, GA

Posted Jan 31, 2025

Revio, an Atlanta-based company with offices in West Virginia, offers configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, AV security integration, and other related industries. Their modern cloud-based software delivers a complete quote-to-cash experience, enabling clients to grow revenue efficiently. Revio has been recognized as a Great Place to Work, with 97% of employees agreeing, due to their mission, vision, and ACT TOP values. The Product Owner for Revio's PSA platform will lead with a clear vision to deliver innovative and efficient Professional Services Automation and Billing solutions, maximizing value and ensuring clear communication of product scope and features.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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