Customer Satisfaction Jobs in Atlanta, GA

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Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

Director, Sales, Amazon

Company: Spanx

Location: Atlanta, GA

Posted Jan 28, 2025

SPANX, a high-growth innovative company, is seeking an experienced Amazon account manager to drive profitable sales growth. The role involves strategic planning, market analysis, relationship management, product listings, cross-functional collaboration, inventory management, reporting, promotional campaigns, and sales performance monitoring. The ideal candidate should have 10+ years of Amazon experience, strong understanding of Amazon's core business units, familiarity with AI, knowledge in the influencer space, excellent analytical skills, and proven ability to manage multiple projects. SPANX offers competitive benefits including healthcare, parental leave, mental health days, 401K matching, PTO, company holidays, and Flex Fridays.

Product Manager

Company: Florence Healthcare

Location: Atlanta, GA

Posted Jan 29, 2025

Florence Healthcare Inc. is a leading software company that streamlines clinical trials, aiming to double the pace of new medicines reaching the market by the end of the decade. They are committed to improving research while fostering a positive work environment. The company has been recognized as a top workplace in Atlanta and nationally. The Product Manager role offers an opportunity to develop innovative solutions for customers, requiring a customer-focused mindset, problem-solving skills, and experience in B2B SaaS product management. Florence provides a competitive compensation package, a focus on health technology, and a high-output culture.

Workforce Scholars

Company: Dallas College

Location: Atlanta, GA

Posted Jan 28, 2025

Dallas College is offering an internship opportunity for individuals pursuing a degree in a related field. The intern will gain practical work experience, shadow professionals, and undertake various projects. Key responsibilities include attending company functions, managing databases, and providing effective customer service. The intern will work under the guidance of a professional staff member, interacting with colleagues and stakeholders. The position requires a high school degree or equivalent, enrollment in an accredited university program, and the ability to work up to 195 hours per week. The application process is through Workday, and the deadline is December 13, 2024.

Technical Design Coordinator

Company: Spanx

Location: Atlanta, GA

Posted Jan 28, 2025

SPANX, a high-growth, innovative company, is seeking a Technical Design Coordinator. The role involves managing technical design aspects from conception to production, assisting with day-to-day functions, and requiring strong communication, problem-solving, and process management skills. The ideal candidate will have a Bachelor's degree in Design with an emphasis on technical design, 12+ years of experience in Apparel Technical Design or Product Development, and proficiency in Microsoft Office, Adobe Photoshop, and Illustrator. SPANX offers competitive benefits including healthcare, parental leave, mental health days, 401K matching, PTO, company holidays, and Flex Fridays.

Community & Partner Marketing Manager

Company: Florence Healthcare

Location: Atlanta, GA

Posted Jan 28, 2025

Florence Healthcare Inc is a leading software company that streamlines clinical trials, aiming to double the pace of new medicines getting to market by the end of the decade. They are committed to making the world a better place by accelerating research and providing a positive work environment. The company is seeking a dynamic Community and Partner Marketing Manager to lead strategy and execution of customer and industry events, community-building initiatives, and partnership marketing activities. The ideal candidate should have 4+ years of relevant marketing experience, a proven track record of leading innovative events, exceptional communication skills, and a team-oriented mindset. Florence offers a competitive compensation package, medical and dental insurance, and office space in the city center, along with a high-output culture focused on creating innovative and purposeful software solutions.

Senior Cybersecurity Detection Engineer

Company: Cox Enterprises

Location: Atlanta, GA

Posted Jan 28, 2025

The Senior Cybersecurity Detection Engineer will join a team to design, implement, and maintain advanced detection capabilities against emerging cyber threats. This role involves collaborating with cross-functional teams to build innovative threat detection and response use cases, leveraging threat intelligence for proactive monitoring. The ideal candidate should have strong knowledge in SIEM implementation, incident response, and threat intelligence. They will build advanced threat detection techniques using various platforms, develop detection-as-code rules, and maintain SIEM data management infrastructure. The role also includes incident response support, threat intelligence integration, stakeholder collaboration, and governance and compliance. Essential qualifications include a Bachelor's degree, multicloud security experience, expert-level knowledge in Detection Engineering, and strong hands-on experience with Next-Gen SIEM, SOAR, and Data Lake solutions.

Associate Software Engineer - Technology Development Program, Summer 2025 - Atlanta, GA

Company: Cargill

Location: Atlanta, GA

Posted Jan 28, 2025

Cargill, a global family company, aims to nourish the world in a safe, responsible, and sustainable way. They provide essential products like food ingredients, agricultural solutions, and industrial products, connecting farmers with markets and customers with ingredients. Cargill is seeking an Associate Software Engineer to participate in the development and support of new and existing technology solutions. The role involves developing, testing, integrating, maintaining, and troubleshooting software solutions, collaborating with cross-functional teams, and participating in agile philosophies. The Technology Development Program offers rotational experiences across teams in Atlanta, GA, over two years. The expected salary is $90000. Cargill provides comprehensive benefits and fosters a vibrant, diverse community.

Art Director, Digital Product

Company: CapTech

Location: Atlanta, GA

Posted Jan 28, 2025

CapTech is an award-winning consulting firm that collaborates with clients to achieve their goals through technology. They are seeking an Art Director with a strong track record in designing sophisticated digital brand experiences. The ideal candidate should possess strong conceptual and visual communication skills, expert understanding of interaction design and graphic design principles, and the ability to span multiple simultaneous projects. They should be strategic, brand-oriented, and innovative, with a desire to provide solutions for all engagements. The role involves collaborating on creating personas, customer journeys, and responsive interfaces, as well as presenting designs to clients and internal teams. The company offers a variety of career paths, customizable career progression, and a comprehensive benefits package. CapTech is committed to fostering a culture of equality, inclusion, and fairness.

GM Commercial Software - Staff Web Software Engineer

Company: General Motors

Location: Atlanta, GA

Posted Jan 28, 2025

General Motors is seeking a Staff Web Software Engineer to lead and develop the web frontend of GM Commercial Software. The role involves providing technical leadership in designing, building, and testing the flagship software, collaborating with the product team to implement responsive and visually appealing functionality using React, and ensuring the usability and accessibility of web applications. The ideal candidate should have a BSMSPhD in Computer Science, Engineering, or equivalent, with 10+ years of experience in designing and building large engineering projects. Strong understanding and experience with React, Redux, and design systems are required. The role offers a competitive salary range of $186,200 - $285,300, with an opportunity to mentor and grow other engineers. The company is committed to fostering an inclusive environment and embraces the responsibility to lead the change towards a better, safer, and more equitable world.

Sr Director Leadership Learning and Development

Company: Coupa Software

Location: Atlanta, GA

Posted Jan 27, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for predicting, prescribing, and automating smarter, more profitable business decisions. The company values innovation, collaboration, and global impact. The Senior Director of Leadership Learning and Development will design and develop programmatic solutions for building leadership capability, enabling employee career development, and enhancing the organization's culture. This role requires a seasoned professional with 10+ years of experience in senior level Learning & Development roles, strong technical agility, and excellent communication skills.

Sales Engineer- Atlanta

Company: Silverfort

Location: Atlanta, GA

Posted Jan 28, 2025

Silverfort, a cybersecurity company, seeks a Sales Engineer with 5+ years of industry experience in sales engineering or similar roles, preferably in information security. The candidate must have deep knowledge of Identity and Access Management principles, Microsoft Active Directory, and hands-on experience in network administration. The role involves leading technical discussions with potential customers, conducting product demonstrations, and collaborating with cross-functional teams. The ideal candidate should be an excellent communicator, comfortable presenting to C-level executives and technical leads, and preferably reside in the Atlanta area.

AI Engineer

Company: Rev.io

Location: Atlanta, GA

Posted Jan 29, 2025

Revion provides comprehensive software solutions for various industries, including telecommunications, managed IT services, and AV security integration. The company, based in Atlanta with offices in West Virginia, has over 21 years of experience and is known for its exceptional work environment. Revion is seeking an AI Engineer to drive its AI initiatives, focusing on implementing and optimizing solutions using large language models and AI services. The role involves developing, implementing, and optimizing AI solutions, collaborating with cross-functional teams, and ensuring the security, sustainability, and maintainability of AI platforms. The ideal candidate should have a Bachelor's degree in Computer Science or a related field, 3+ years of experience with Azure OpenAI LLMs and AI solutions, and expertise in prompt engineering and large language model finetuning.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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