Customer Satisfaction Jobs in Atlanta, GA

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Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

IT Manager

Company: TRACTIAN

Location: Atlanta, GA

Posted Jan 22, 2025

Tractian is seeking an IT Manager to oversee technological infrastructure and resources, ensuring efficient, secure, and compliant IT operations. The role involves developing strategies to optimize IT infrastructure, managing IT inventory, leading IT projects, and administering MDM and ITSM tools. The ideal candidate should have a Bachelor's degree in a related field, 5+ years of IT infrastructure experience, and proficiency in IT service management tools and MDM solutions. Competitive compensation and benefits package is offered.

Product Manager, Billing

Company: Maxio

Location: Atlanta, GA

Posted Jan 22, 2025

Maxio, a leading SaaS company, is seeking an experienced Product Manager Billing to join their team. The role involves driving the evolution of billing products, ensuring they meet high standards for functionality, scalability, and compliance. The Product Manager Billing will lead the vision and strategy for Maxio's billing-related features, collaborate with cross-functional teams, and maintain close relationships with stakeholders to ensure Maxio's billing features address customer pain points and deliver value. The ideal candidate should have 3+ years of experience in product management with a focus on billing systems, subscription management, or SaaS financial products, and a deep understanding of subscription billing models and revenue recognition practices. Familiarity with APIs, integrations, and automation in billing systems, as well as excellent communication and leadership skills, are required. Maxio offers a range of benefits including health, dental, and vision insurance, flexible spending accounts, and a collaborative learning environment.

Restaurant Assistant Manager

Company:

Location: McDonough, GA

Posted Jan 22, 2025

Zaxby's is expanding and invites applicants to join their team. The Assistant Manager role involves managing daily operations, ensuring guest satisfaction, and maintaining operational standards. Benefits include quarterly bonus potential, free meals, paid time off, and various insurance options. The job requires leadership skills, management experience, and the ability to work flexible hours. The role involves supervising team members, maintaining cleanliness and safety, and handling guest and team member concerns.

Commercial Services Analyst

Company: First Citizens Bank

Location: Atlanta, GA

Posted Jan 22, 2025

This job posting details a rotation program in Commercial Services, covering various areas such as loan portfolio, field exam, customer credit, underwriting, client portfolio, new business, and international. Upon successful completion, the candidate will be assigned to the International Department. Key responsibilities include reviewing financial statements, analyzing client performance, conducting field audits, managing client accounts, and supporting the underwriting process. The role requires strong analytical, communication, and interpersonal skills, along with the ability to work independently and as part of a team. A BS/BA degree in Business, Economics, Accounting, or Finance is preferred, along with experience in Sales Support or Analytics. Mandarin fluency is a plus.

Retail Stock Associate - Avalon

Company: Gap Inc.

Location: Alpharetta, GA

Posted Jan 22, 2025

Management Trainee

Company: Enterprise Mobility

Location: Carrollton, GA

Posted Jan 22, 2025

Enterprise Mobility is currently recruiting for its esteemed Management Training Program. This role offers a clear career path with numerous opportunities for growth, starting with a competitive compensation package of $53,105 annually for a 45-hour work week. The program provides comprehensive training, mentoring, and a culture of promotion from within. As a Management Trainee, you'll learn various aspects of the business including customer service, sales, marketing, finance, and operations. The company, a family-owned, world-class provider of mobility solutions, emphasizes community service and offers a robust benefits package including health, dental, vision insurance, life insurance, prescription coverage, and a 401(k) retirement plan with company match and profit sharing.

Restaurant Assistant Manager - Immediate Opening

Company:

Location: Athens, GA

Posted Jan 22, 2025

Zaxby's is expanding and invites applicants to join their team. The Assistant Manager role involves managing daily operations, ensuring guest satisfaction, and maintaining operational standards. Benefits include quarterly bonus potential, free meals, paid time off, and various insurance options. The job requires leadership skills, management experience, and the ability to work flexible hours. The role involves supervising team members, maintaining cleanliness and safety, and handling guest and team member concerns.

Systems Engineer

Company: Delta Dental Ins.

Location: Alpharetta, GA

Posted Jan 22, 2025

The Systems Engineer role involves maintaining and supporting Windows and Linux-based applications in a fast-paced environment. Key responsibilities include configuring and supporting enterprise applications, identifying and correcting performance issues, and providing technical support to various teams. The successful candidate will contribute to the enterprise resiliency and disaster recovery program, drive automation, and manage asset lifecycles. Qualifications include relevant work experience, knowledge of Windows Server Systems, and strong problem-solving skills. The role offers a competitive pay range and comprehensive benefits package.

Implementation Specialist

Company: TRACTIAN

Location: Atlanta, GA

Posted Jan 22, 2025

The text describes the role of an Implementation Specialist at Tractian, a company specializing in industrial technology solutions. The specialist will focus on understanding client needs, designing innovative solutions, and leading the implementation of maintenance management systems. The role requires technical expertise, project management, and collaboration skills. The company values innovation, long-term partnerships, and delivering immediate ROI. The compensation package includes a competitive salary, premium health benefits, paid time off, a 401k plan, language learning opportunities, a birthday day off, a gym membership, a sports incentive, and a long-term benefit trip after four years of service.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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