Customer Satisfaction Jobs in Atlanta, GA

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Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

Commercial Real Estate Senior Transaction Manager

Company: Wells Fargo

Location: Atlanta, GA

Posted Jan 22, 2025

Wells Fargo is hiring a CRE Senior Transaction Manager for a role involving end-to-end accountability of transaction execution and success in CRE lending. The role requires 4+ years of Capital Markets Document Negotiation experience and a strong understanding of lending products and loan lifecycles. The successful candidate will prepare, negotiate, and track legal agreements, advise management on industry trends, and mitigate business risks.

Platinion Enterprise Solutions Senior Consultant

Company: Boston Consulting Group (BCG)

Location: Atlanta, GA

Posted Jan 22, 2025

Boston Consulting Group (BCG) is a global consulting firm that specializes in business strategy, digital transformation, and technology solutions. Founded in 1963, BCG pioneered business strategy and has since expanded its services to include technology and design. BCG Platinion, a subsidiary launched in 2000, focuses on deep technical expertise, particularly in areas like Architecture, Cybersecurity, and Digital Transformation. Enterprise Solutions Senior Consultants at BCG Platinion are collaborative, agile, comfortable with ambiguity, technical experts, change agents, and influencers. They manage large-scale ERP projects, restructure business and IT processes, and support IT functions during mergers and acquisitions. BCG offers competitive compensation, benefits including zero-premium health insurance, dental, and vision coverage, retirement contributions, and generous paid time off. The firm is committed to diversity, equality, and employee well-being.

Operations Manager

Company: CVS Health

Location: Conyers, GA

Posted Jan 22, 2025

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. The Operations Manager role is crucial in leading store teams, managing operations, and ensuring excellent customer service. The position offers competitive pay, benefits, and opportunities for growth, with a commitment to caring for employees and communities.

Host

Company: Cracker Barrel

Location: Suwanee, GA

Posted Jan 22, 2025

Cracker Barrel Old Country Store is seeking a Host to welcome guests and provide excellent customer service. The role offers flexible hours, opportunities for promotion, and competitive pay and benefits. The company values diversity, inclusion, and employee development, and provides a culture of belonging and commitment to training.

Insurance Agent

Company: COUNTRY Financial

Location: Athens, GA

Posted Jan 22, 2025

COUNTRY Financial is looking for insurance sales agents to join their team. They offer a competitive compensation plan, access to benefits, and comprehensive training. The ideal candidate is proactive, transparent, and values customer relationships.

Pharmacy Technician

Company: CVS Health

Location: Monroe, GA

Posted Jan 22, 2025

Customer Service - Donor Support Technician

Company: CSL

Location: College Park, GA

Posted Jan 22, 2025

The job involves preparing the donor and equipment for the pheresis process, monitoring the donor and process, responding to alarms, recording incidents, maintaining a clean environment, and ensuring accurate data recording. The role requires a high school diploma, minimal work experience, and the ability to perform basic math. Physical demands include standing, walking, reaching, bending, kneeling, and lifting up to 25 pounds. The work environment is fast-paced with frequent interruptions and exposure to hazardous chemicals and blood-borne pathogens. Benefits include health care options, life insurance, disability coverage, a 401(k) program, paid time off, and observed holidays.

Phlebotomist-Site Coordinator

Company: Labcorp

Location: Smyrna, GA

Posted Jan 22, 2025

LabCorp is seeking a Patient Service Center (PSC) Site Coordinator in Smyrna, GA. The role involves coordinating and overseeing activities of Patient Service Centers, performing phlebotomy and specimen processing procedures, and ensuring optimal operation. The ideal candidate should have a passion for helping people, prior phlebotomy experience, and strong customer service skills. LabCorp offers comprehensive benefits, a quarterly incentive bonus program, and a supportive work environment.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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