Customer Satisfaction Jobs in Atlanta, GA

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Looking for Customer Satisfaction jobs in Atlanta, GA? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Atlanta, GA area.

Enterprise Technology Risk Management and Information Security Manager

Company: Salesforce

Location: Atlanta, GA

Posted Jan 21, 2025

Salesforce, a leading company in AI, Data, and CRM, is seeking a Risk Management and Information Security Manager. The role involves advising on control design, process improvements, and implementing security controls. The ideal candidate should have a Bachelor's degree in IT or related field, 6+ years of experience in large-scale internal control implementations, and strong skills in information security, IT SOX, and process improvement. The position offers opportunities for continuous learning, driving change, and working in a dynamic, high-performance environment.

SIU Property Investigator (Atlanta, GA)

Company: American Family Insurance

Location: Atlanta, GA

Posted Jan 21, 2025

The job posting is for a primarily home-based role investigating low to moderately complex insurance fraud activities. The role involves evaluating investigation assignments, identifying evidentiary leads, and communicating with internal and external partners. The successful candidate will also develop meaningful industry social networks, promote fraud awareness, and deliver training. The position offers a competitive salary range of $61,000.00 - $101,000.00, comprehensive benefits, and opportunities for professional growth.

Phlebotomist Floater

Company: Labcorp

Location: Atlanta, GA

Posted Jan 21, 2025

LabCorp is offering a Float Phlebotomist position in Atlanta, GA. The role involves collecting blood samples, performing data entry, processing billing information, and providing superior customer service. The position offers opportunities for growth, continuous development, and professional challenge. Benefits include comprehensive health insurance, 401(k), PTO, and tuition reimbursement. The job requires a high school diploma, phlebotomy certification, and a valid driver's license. LabCorp is an Equal Opportunity Employer.

Product Manager - Remote

Company: CRH

Location: Atlanta, GA

Posted Jan 21, 2025

Oldcastle Infrastructure, a CRH company, is seeking a Product Manager with 3+ years of experience in telecommunications and product development. The role involves researching new technologies, collaborating with cross-functional teams, and maintaining product lines. CRH offers competitive pay, benefits, and a diverse, inclusive culture. The position requires strong technical skills, analytical abilities, and stakeholder management. Travel within the US and Canada is expected (~35%).

Senior Solution Sales Executive- Source to Pay

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 21, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sr. Solution Sales Executive - Operation Technology Go-to-Market. The role involves driving growth strategy, enhancing solution sales capabilities, and orchestrating cross-functional ecosystem efforts. The ideal candidate is a proven sales & GTM leader with expertise in enterprise software sales, strong communication skills, and a deep understanding of the XYZ business. Key responsibilities include developing relationships with key accounts, driving GTM strategy, and fostering a specialist sales community. The role offers a competitive base pay, equity, variable/incentive compensation, and benefits.

Mgr Supplier Engineering

Company: Intuitive

Location: Norcross, GA

Posted Jan 21, 2025

At Intuitive, we are united behind our mission to provide minimally invasive care that is life-enhancing. We strive to foster an inclusive and diverse team, committed to making a difference in healthcare. Our team members are grounded in integrity, have a strong capacity to learn, and bring diverse experiences to help us think in new ways.

Customer Experience Coor

Company: The TJX Companies, Inc.

Location: Augusta, GA

Posted Jan 21, 2025

TJ Maxx Store 0456 in Augusta, GA is seeking a customer service-oriented individual to lead a team of associates. The role involves promoting an excellent customer experience, overseeing front-of-store operations, and maintaining a clean, organized store. The successful candidate will have strong communication and organizational skills, a history in retail, and 1 year of leadership experience. Benefits include an associate discount, 401(k) contributions, and various discounts on insurance and services. The position offers a starting pay range of $13.00 to $13.50 per hour, with potential for a 401(k) match, medical/dental/vision benefits, and more based on service or hours requirements. TJ Maxx values diversity and encourages applicants to bring their unique perspectives to work.

Backroom Associate 8AM-1PM shift

Company: The TJX Companies, Inc.

Location: Marietta, GA

Posted Jan 21, 2025

Marshalls, a retail store, is seeking a customer-focused individual to contribute to the growth of their career. The role involves delivering excellent customer service, maintaining a clean store environment, and adhering to operational standards. The company culture is described as supportive, exciting, and ever-changing, with opportunities for career advancement and a range of benefits including discounts, 401(k) contributions, and health insurance. The starting pay is between $12.00 to $12.50 per hour.

Software Engineer

Company: UKG

Location: Atlanta, GA

Posted Jan 21, 2025

UKG, the largest U.S.-based private software company, is seeking innovative Software Engineers. The role involves working on cutting-edge SaaS technologies, impactful projects, and contributing to the technical foundation of flagship products. UKG offers a collaborative environment, diverse specialties, and comprehensive benefits including wellness programs, tuition reimbursement, and customizable expense reimbursement. The company values every voice and supports employees in doing their best work. Basic qualifications include a Bachelor's degree, 2+ years of software development experience, and proficiency in one or more programming languages.

Frequently Asked Questions

What are typical salary ranges for Customer Satisfaction roles by seniority?
Entry‑level Support Specialists earn $45K–$60K, mid‑level positions range $60K–$80K, senior roles ($80K–$110K), and Customer Success Managers or Experience Directors can command $110K–$160K, depending on industry and location.
What skills and certifications are most valued in Customer Satisfaction positions?
Proficiency with Zendesk, Freshdesk, Salesforce Service Cloud, and Gainsight is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and Intercom Certified Support Specialist boost credibility. Strong data analysis, CSAT/NPS metric interpretation, and communication skills are also critical.
Is remote work common for Customer Satisfaction roles?
Yes—many companies adopt remote‑first or hybrid models for Support Specialists, Customer Success Managers, and Escalation Engineers. Remote tools like Slack, Jira Service Management, and video conferencing enable seamless cross‑functional collaboration.
What career progression paths exist in Customer Satisfaction?
Typical ladders move from Support Specialist to Senior Support Specialist, then to Customer Success Manager, Escalation Manager, or Customer Experience Analyst. From there, professionals can advance to Director of Customer Experience, VP of Customer Success, or Chief Customer Officer.
What industry trends are shaping Customer Satisfaction today?
AI‑driven chatbots, predictive analytics for churn prevention, self‑service knowledge bases, and real‑time sentiment analysis are accelerating. Companies also focus on experience management platforms and data‑driven CSAT/NPS strategies to align support with business growth.

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