Customer Satisfaction Jobs in Austin, TX

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Looking for Customer Satisfaction jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Customer Satisfaction position in the Austin, TX area.

Director of Enterprise Architecture

Company: Ledgent Technology

Location: Houston, TX

Posted Jul 22, 2025

The Senior Director, Enterprise Architecture, is responsible for the development, implementation, and continuous improvement of the enterprise-wide technology…

Marketing Designer and Developer (Austin, TX)

Company: Files.com

Location: Austin, TX

Posted Jul 22, 2025

This role blends design, development, and marketing strategy, making it perfect for someone who thinks like a marketer and understands how design drives revenue…

Administration Building EVS / Event Manager

Company: Aramark

Location: Dallas, TX

Posted Jul 22, 2025

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world.

Software Engineer

Company: Emerson

Location: Austin, TX

Posted Jul 22, 2025

To develop tools and infrastructure to improve development efficiency. You have the ability to independently design, implement, and test software features and…

Customer Service Representative - Westwood Insurance Agency

Company: The Baldwin Group

Location: Plano, TX

Posted Jul 22, 2025

Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions.

Central Market, Executive Sous Chef - Southlake

Company: H-E-B

Location: Dallas, TX

Posted Jul 22, 2025

Responsibilities: - Majority of the time spent using independent judgment in making employment-related and business decisions, or effectively recommend such…

Customer Service Representative - Store Front (Austin, Texas)

Company: Harris County Toll Road Authority

Location: Austin, TX

Posted Jul 22, 2025

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is a full time position.

HVAC Installation Leader

Company: Greentech Engineering Heating and Air

Location: Carrollton, TX

Posted Jul 22, 2025

Valid driver's license and clean driving record. Review work orders and project blueprints to determine required materials, tools, and installation procedures.

Entry Level Sales Assistant

Company: True North

Location: Dallas, TX

Posted Jul 22, 2025

Basic technical proficiency and the ability to quickly learn new systems. Track sales progress and report on key metrics such as the number of new accounts,…

Project Manager - PEMB Construction Projects

Company: Michael Page

Location: Houston, TX

Posted Jul 22, 2025

This construction company specializes in a wide range of services, including general contracting, design-build, and construction management.

Ace Handyman Services - Paint Sales and Project Manager

Company: Ace Hardware Home Services

Location: Austin, TX

Posted Jul 22, 2025

Valid driver’s license and reliable transportation. Ace launched Ace Hardware Home Services and is now Bringing Helpful to Your Home℠ through a wide range of…

Floor Care Technician - (Janitorial)

Company: Texas Children's Hospital

Location: Houston, TX

Posted Jul 22, 2025

Responsibilities may include dispenses cleaning chemicals according to manufacturer’s recommendations; Sweeps, mops, details corners, burnishes, shower scrubs,…

Frequently Asked Questions

What are the typical salary ranges by seniority for Customer Satisfaction roles?
Entry‑level Customer Satisfaction Specialists typically earn between $48,000 and $65,000 annually in the U.S. Mid‑level roles such as CX Analysts or Support Engineers command $65,000 to $90,000. Senior positions—Customer Success Managers or Escalation Leads—often range from $90,000 to $130,000, with top performers in high‑growth tech firms exceeding $140,000.
What skills and certifications are required for a career in Customer Satisfaction?
Key skills include empathy, problem‑solving, and data analysis. Proficiency in Zendesk, Salesforce, Gainsight, or HubSpot is essential. Certifications such as the Certified Customer Experience Professional (CCXP), the Customer Success Manager (CSM) credential, ITIL Foundation, or Agile Certified Practitioner (ACP) give a competitive edge.
Is remote work available in Customer Satisfaction positions?
Nearly 70 % of Customer Satisfaction roles support remote or hybrid arrangements. Companies rely on Slack, Microsoft Teams, and Zoom for collaboration, while Zendesk and Gainsight enable remote ticketing and performance tracking. Remote‑first teams often span multiple time zones, offering flexible schedules and global career opportunities.
What are common career progression paths within Customer Satisfaction?
Typical progression starts with a Customer Support Specialist, moves to a Support Engineer or CX Analyst, then to a Customer Success Manager or Escalation Lead. From there, professionals can advance to Senior CSM, Director of Customer Success, VP of CX, or CX Strategy Lead, each bringing higher responsibility and broader impact.
What industry trends are shaping Customer Satisfaction today?
Current trends include AI‑powered chatbots reducing first‑contact resolution time, predictive analytics forecasting churn, and self‑service knowledge bases driving CSAT. The subscription economy pushes companies to focus on lifetime value, while real‑time sentiment analysis and omnichannel consistency become critical metrics for CX teams.

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